Troy Captain

Troy Captain Email and Phone Number

Director Customer Operations at Vistra Corp. @ 4Change Energy
Troy Captain's Location
Dallas-Fort Worth Metroplex, United States, United States
Troy Captain's Contact Details
About Troy Captain

Experienced Senior Leader with a demonstrated history of working in the utilities industry. Skilled in Operations Management, Sales, Customer Experience Management, and Team Building. Strong operations professional that leads with a focus on cost containment and revenue growth.

Troy Captain's Current Company Details
4Change Energy

4Change Energy

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Director Customer Operations at Vistra Corp.
Troy Captain Work Experience Details
  • 4Change Energy
    Director Customer Operations
    4Change Energy Mar 2021 - Present
    Irving, Texas, Us
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  • 4Change Energy
    Senior Manager, Operations
    4Change Energy Apr 2019 - Mar 2021
    Irving, Texas, Us
    Serve as the head of Operations responsible for customer acquisition, retention, billing and invoicing, payment processing, issues management, and credit and collections
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  • Txu Energy
    Sr. Manager - Customer Engagement Services
    Txu Energy Aug 2011 - Apr 2019
    Irving, Tx, Us
    Responsibility for managing key performance metrics and new program deployments across outsourced call centers. Conduct regular audits/inspections on operational metrics, performance management documents, and overall call center process adherence. Manage multi-vendor partner locations in the US and Central America (600+ FTE).
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  • Safety-Kleen
    Manager - Inside Sales
    Safety-Kleen Jun 2009 - Jul 2011
    Richardson, Tx, Us
    Responsible for the overall leadership and direction of the inside sales call center (143 FTE). Also responsible for reporting metrics, implementing process improvements, development of incentive programs.
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  • Aigb
    Call Center Director
    Aigb Nov 2006 - Jun 2009
    Dallas, Texas, Us
    Responsible for the creation and growth of a high performance call center focused on customer acquisition, insurance verification and delivering superior customer service, accurate order management and the highest level of responsiveness.
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  • Sage Telecom
    Director, Qa & Workforce
    Sage Telecom Jul 1999 - Nov 2006
    Dallas, Tx, Us
    Responsible for the development, implementation and measurement of programs that ensure a positive customer experience. Also responsible for resource planning and the implementation of strategic initiatives that impact over 150 call center representatives and support staff.
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  • West Corporation | Revenue Generation
    Call Center Manager (Obtm)
    West Corporation | Revenue Generation May 1998 - Jun 1999
    Responsible for the planning and implementing of outbound call campaigns along with effectively managing the Telesales group that work these campaigns.

Troy Captain Skills

Call Centers Process Improvement Leadership Management Customer Service Performance Management Team Building Customer Satisfaction Strategy Customer Experience Call Center Time Management Operations Management Customer Retention Sales Training Project Planning Business Process Improvement Vendor Management Recruiting Team Leadership Coaching Sales Management Cross Functional Team Leadership Analytics Quality Assurance Salesforce.com Workforce Management Outsourcing Crm Sales Operations Program Management Change Management Forecasting Project Management B2b Strategic Planning

Troy Captain Education Details

  • Amberton University
    Amberton University
    Management
  • University Of Louisiana At Lafayette
    University Of Louisiana At Lafayette
    Ba

Frequently Asked Questions about Troy Captain

What company does Troy Captain work for?

Troy Captain works for 4change Energy

What is Troy Captain's role at the current company?

Troy Captain's current role is Director Customer Operations at Vistra Corp..

What is Troy Captain's email address?

Troy Captain's email address is dc****@****.rr.com

What is Troy Captain's direct phone number?

Troy Captain's direct phone number is +197286*****

What schools did Troy Captain attend?

Troy Captain attended Amberton University, University Of Louisiana At Lafayette.

What skills is Troy Captain known for?

Troy Captain has skills like Call Centers, Process Improvement, Leadership, Management, Customer Service, Performance Management, Team Building, Customer Satisfaction, Strategy, Customer Experience, Call Center, Time Management.

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