Director Customer Operations
Current
Mar 2021 - Present
AeroLeads people directory · profile
Troy Captain Email & Phone Number
Director Customer Operations at Vistra Corp.
at
4Change Energy
1 work email found
@4changeenergy.com
3 phones found area 972 and 214
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Director Customer Operations at Vistra Corp.
Location
Dallas-Fort Worth Metroplex, United States, United States
Who is Troy Captain? Overview
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Quick answer
Troy Captain is listed as Director Customer Operations at Vistra Corp. at 4Change Energy, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at 4changeenergy.com, phone signal with area code 972, 214, and a matched LinkedIn profile for Troy Captain.
Troy Captain previously worked as Director Customer Operations at 4Change Energy and Senior Manager, Operations at 4Change Energy. Troy Captain holds Mba, Management from Amberton University.
Company email context
Email format at 4Change Energy
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{first_initial}{last}@4changeenergy.com
86% confidence
AeroLeads found 1 current-domain work email signal for Troy Captain. Compare company email patterns before reaching out.
Profile bio
About Troy Captain
Experienced Senior Leader with a demonstrated history of working in the utilities industry. Skilled in Operations Management, Sales, Customer Experience Management, and Team Building. Strong operations professional that leads with a focus on cost containment and revenue growth.
Listed skills include Call Centers, Process Improvement, Leadership, Management, and 33 others.
Current workplace
Troy Captain's current company
Company context helps verify the profile and gives searchers a useful next step.
7 roles
Troy Captain work experience
A career timeline built from the work history available for this profile.
Senior Manager, Operations
Serve as the head of Operations responsible for customer acquisition, retention, billing and invoicing, payment processing, issues management, and credit and collections
Apr 2019 - Mar 2021
Sr. Manager - Customer Engagement Services
Responsibility for managing key performance metrics and new program deployments across outsourced call centers. Conduct regular audits/inspections on operational metrics, performance management documents, and overall call center process adherence. Manage multi-vendor partner locations in the US and Central America (600+ FTE).
Aug 2011 - Apr 2019
Manager - Inside Sales
Responsible for the overall leadership and direction of the inside sales call center (143 FTE). Also responsible for reporting metrics, implementing process improvements, development of incentive programs.
Jun 2009 - Jul 2011
Call Center Director
Responsible for the creation and growth of a high performance call center focused on customer acquisition, insurance verification and delivering superior customer service, accurate order management and the highest level of responsiveness.
Nov 2006 - Jun 2009
Director, Qa & Workforce
Responsible for the development, implementation and measurement of programs that ensure a positive customer experience. Also responsible for resource planning and the implementation of strategic initiatives that impact over 150 call center representatives and support staff.
Jul 1999 - Nov 2006
Call Center Manager (Obtm)
West Corporation | Revenue Generation
Responsible for the planning and implementing of outbound call campaigns along with effectively managing the Telesales group that work these campaigns.
May 1998 - Jun 1999
2 education records
Troy Captain education
Mba, Management
Amberton University
Ba
University Of Louisiana At Lafayette
FAQ
Frequently asked questions about Troy Captain
Quick answers generated from the profile data available on this page.
What company does Troy Captain work for?
Troy Captain works for 4Change Energy.
What is Troy Captain's role at 4Change Energy?
Troy Captain is listed as Director Customer Operations at Vistra Corp. at 4Change Energy.
What is Troy Captain's email address?
AeroLeads has found 1 work email signal at @4changeenergy.com for Troy Captain at 4Change Energy.
What is Troy Captain's phone number?
AeroLeads has found 3 phone signal(s) with area code 972, 214 for Troy Captain at 4Change Energy.
Where is Troy Captain based?
Troy Captain is based in Dallas-Fort Worth Metroplex, United States, United States while working with 4Change Energy.
What companies has Troy Captain worked for?
Troy Captain has worked for 4Change Energy, Txu Energy, Safety-Kleen, Aigb, and Sage Telecom.
How can I contact Troy Captain?
You can use AeroLeads to view verified contact signals for Troy Captain at 4Change Energy, including work email, phone, and LinkedIn data when available.
What schools did Troy Captain attend?
Troy Captain holds Mba, Management from Amberton University.
What skills is Troy Captain known for?
Troy Captain is listed with skills including Call Centers, Process Improvement, Leadership, Management, Customer Service, Performance Management, Team Building, and Customer Satisfaction.
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