Troy Cyril Fernandes Email & Phone Number

Maidenhead, England, United Kingdom

• Acting as an escalation point for our 1st/2nd line datacentre engineers.
• Providing 3rd line support to our clients.
• Installation, configuration, and deployment of new TOR stack switches
• Installation, configuration, and deployment of various Dell Powervault SAN and Synology devices.
• Installation, configuration, and deployment of Cisco ASA, Pfsense and Barracuda devices
• Installation, configuration, and deployment of HA ESXi clusters

Maidenhead, England, United Kingdom

• Working as a point of contact role within the NOC team and alongside team leaders/management
• Assist in running day to day operations within the NOC,
• Ensuring all priority work is being worked on, scheduled tasks are scheduled correctly and not missed along with ensuring work queues are kept to an acceptable standard and progressed.
• Being a first point of contact when no Managers/Team leaders are in the office and being able to advise on whether queries and issues need raising to on-call/management or not.

Maidenhead, England, United Kingdom

• Team member of the IOmart Hosting Rapidswitch 24/7 Datacentre.
• Responsible for helping customers resolve their technical issues via tickets through the ticketing system.
• Installing and modifying data floor equipment such as racks, switches, power bars in line with company standards.
• Building and deploying servers as per customer request.
• Server configuration and network support.
• Monitoring networks and servers as per SLA.

Goa India

• Team member of Wipro InfoTech 24/7 Network Operations Center.
• Responsible for monitoring/maintenance of the Goa State Government Data Center including networks of 200+ locations of the State Government departments.
• Logging of incidents and service requests in the Service Desk application.
• Administering LANs, WANs internet/intranet, and voice networks.
• Communicating and negotiating with users, specialists, other staff and suppliers.
• Network connectivity troubleshooting, ping, tracert, telnet.

Goa India

• Installation, Configuration and Maintenance of networking equipment such as Routers,L2, L3 Switches, Wireless Access points for various Central and State Government Departments.
• Monitoring leased lines and network traffic flow using various software’s like IPSwitch WhatsUp Gold, Netflow Analyzer.
• Actively involved in Poll Monitoring System (PMS), project done by National Informatics Centre (NIC) and Goa Electronic Ltd. (GEL) during Goa State Assembly Elections in 2012.

Goa India

• A data center setup, to centrally handle all the data used by various applications across all connected departments
• Monitor/maintain leased line connections across the state government departments.
• Handled data back up by SAN storage setup and data protection by dual PIX firewall setup and IPS.
• Functioned as an internet administer to monitor and control internet usage to various departments/users within the government.
• Regular Backup of Various State and Central Government Servers using Netvault Software.
• Regular Backup of Router, Juniper and Pix Firewall.

Goa India

Providing telephonic support for D-Link home networking products, which included wireless routers, switches, access points, Network storage (NAS), and wireless cameras to the D-link clients based in the United States of America and Canada.