Troy Cyril Fernandes Email & Phone Number

Reading, Gb

Maidenhead, England, United Kingdom

• Acting as an escalation point for our 1st/2nd line datacentre engineers.• Providing 3rd line support to our clients.• Installation, configuration, and deployment of new TOR stack switches• Installation, configuration, and deployment of various Dell Powervault SAN and Synology devices.• Installation, configuration, and deployment of Cisco ASA, Pfsense and Barracuda devices• Installation, configuration, and deployment of HA ESXi clusters• Installation and configuration of rack PDUs

Maidenhead, England, United Kingdom

• Working as a point of contact role within the NOC team and alongside team leaders/management• Assist in running day to day operations within the NOC,• Ensuring all priority work is being worked on, scheduled tasks are scheduled correctly and not missed along with ensuring work queues are kept to an acceptable standard and progressed.• Being a first point of contact when no Managers/Team leaders are in the office and being able to advise on whether queries and issues need raising to on-call/management or not.

Maidenhead, England, United Kingdom

• Team member of the IOmart Hosting Rapidswitch 24/7 Datacentre.• Responsible for helping customers resolve their technical issues via tickets through the ticketing system.• Installing and modifying data floor equipment such as racks, switches, power bars in line with company standards.• Building and deploying servers as per customer request.• Server configuration and network support.• Monitoring networks and servers as per SLA.• Managing assets of all the datacenter equipment. • Regular AC and Generator checks.• Managing tasks in the Datacentre environment and liaising with maintenance personnel.

Goa India

• Team member of Wipro InfoTech 24/7 Network Operations Center.• Responsible for monitoring/maintenance of the Goa State Government Data Center including networks of 200+ locations of the State Government departments.• Logging of incidents and service requests in the Service Desk application.• Administering LANs, WANs internet/intranet, and voice networks.• Communicating and negotiating with users, specialists, other staff and suppliers.• Network connectivity troubleshooting, ping, tracert, telnet.• Responsible for communication protocols, configuration & security.• Investigating, diagnosing and resolve all network problems. • Maintaining pre-packaged software applications on the LAN.• Upgrading and repairing faults on networks & peripheral equipment.• Cisco switch configuration in particular VLAN configuration/troubleshooting.• Troubleshooting of System and Network level problems in various Government departments.• Procurement of various parts, by vendor contact, for any hardware/network related issues.• Providing telephonic Technical Support for any system/network related issues to end users.

Goa India

• Installation, Configuration and Maintenance of networking equipment such as Routers,L2, L3 Switches, Wireless Access points for various Central and State Government Departments.• Monitoring leased lines and network traffic flow using various software’s like IPSwitch WhatsUp Gold, Netflow Analyzer.• Actively involved in Poll Monitoring System (PMS), project done by National Informatics Centre (NIC) and Goa Electronic Ltd. (GEL) during Goa State Assembly Elections in 2012.

Goa India

• A data center setup, to centrally handle all the data used by various applications across all connected departments• Monitor/maintain leased line connections across the state government departments.• Handled data back up by SAN storage setup and data protection by dual PIX firewall setup and IPS. • Functioned as an internet administer to monitor and control internet usage to various departments/users within the government.• Regular Backup of Various State and Central Government Servers using Netvault Software.• Regular Backup of Router, Juniper and Pix Firewall.

Goa India

Providing telephonic support for D-Link home networking products, which included wireless routers, switches, access points, Network storage (NAS), and wireless cameras to the D-link clients based in the United States of America and Canada.