Troy Green Email & Phone Number

Seattle, Washington, United States

Technical Program Manager with a comprehensive background in developing and executing successful Support Services Readiness project plans that drive measurable outcomes in supportability and readiness. I specialize in identifying and addressing key trends impacting these areas and in creating and refining a robust set of supportability requirements to.

Seattle, Washington, United States

As a Supportability Strategist, I am responsible for creating, maintaining, and executing a supportability strategy for the Services organization. My expertise lies in delivering market competitive support experiences across F5's offerings, including SaaS and Managed Services solutions. I work to ensure that Day 1 Product launch customer experiences.

Greater Seattle Area

• Lead BA for the Global Service's BSP
• Lead BA in planning effort to fund and deploy Customer Success Solution at F5
• Supported the Market to Service Agile Release Train as a SME for Subscription renewals
• Customer Experience Product Owner for F5 RPA Initiative which involved building out the initial RPA MVP, Building the RPA Proof of Concept, and developing a Business case selection process
• Instrumental in developing key vendor relationships to help deliver BSP projects successfully

Greater Seattle Area

• Awarded "Five Star" award for Service Excellence
• Led key Product Software Estimation effort new F5 Subscription offering
• Senior Global Services Business Analyst- supporting AMER, APAC, EMEA, & JAPAN business units
• Led several process improvement initiatives for Sales & Marketing using Salesforce and Oracle
• Led several process improvement initiatives for Service Renewals team using Salesforce and Oracle
• Developed and implemented Process Improvement program

• Implementation Lead for CRM project. Responsible for maintaining project schedule, managing requirements, and Testing
• Responsible for providing project oversight and guidance to client senior management team regarding SLDC best practices.
• Developed and Implemented Change Management process for project office
• Oversaw the development and implementation of requirements plan (gathering and management)
• Oversaw the development and implementation of Test Strategy. Managed Unit, QA, and UAT Test Activities
• Lead business transformation team to organize organizational processes and recommend improvements.

• Gathered Requirements, Designed, and supported implementation of national.NET POS application for Labor Ready.
• Created and executed requirements management plan for enterprise project with focus on “Order Management” and Customer Relationship Management (CRM).
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: Business Requirements Document, Use.
• Elicit requirements using end user interviews, JAD Sessions, process modeling, and workshops specifically for development, data conversion, and retiring legacy system.

*Successfully implemented SugarCRM solution for sales and field support *Responsible for re-engineering existing business processes and supporting alignment to enterprise strategy *Defined and recommended system solutions to meet business goals and product requirements *Managed document and configuration control system *Prepare and or maintains.

Help desk Analysis; Mobile development; Process Improvement