- Cultivated a globally diverse team of highly skilled leaders, software engineers, service / product managers and contractors focusing on customer experience, business value and reliability of products (250 - 450 people).- Transformed Enterprise Infrastructure and Application Operations organization through adoption of Site Reliability Engineering practices across Target's Stores, Supply Chain, Financial Services, Corporate functions and Enterprise Infrastructure (30% overall resolution rate reduction).- Built trust-based relationship by leveraging data, NPS and servant leadership (25% satisfaction increase).- Pioneered end-to-end experience centric proactive capabilities while leveraging automation, product management and software engineering to minimize business impacts (returning 50K+ hours of non-productive labor annually).- Reduced contract labor for operational activities by a 6:1 ratio leading to millions of dollars in annual savings through automation, product management and process optimization.- Selected, sourced and guided multi-vendor service contracts to revitalize critical business facing technology support across 1850+ locations (savings of millions annually).- Developed and managed an annual budget ($75+MM).

- Fostered a team of highly skilled and motivated subject matter experts and leaders responsible for planning, designing, building, deploying, and supporting infrastructure technologies for Stores / Financial and Retail Services (50 - 75 people).- Transformed and grew an organization capable of mobilizing on fast-paced business demand.- Achieved business requirements with a balance of speed, cost, quality, stability and risk management.- Partnered with internal organizations to advance strategic and tactical plans to support business outcomes (10+ technology migrations, implementations and eliminations).- Collaborated with Infrastructure Services, Solution Portfolio and Enterprise Architecture to formalize roadmaps and patterns required for business growth, stability and scalability.- Curated relationships with external partners to bring business value through infrastructure technologies (6+ technology partners).

- Functioned as a strategic interface with partners for IT strategy development, solution discovery, service management, risk management and relationship management (8+ internal / external partners).- Stimulated and sustained relationships with third party service providers to yield desired business outcomes across Corporate Application Support, Deployment Services, Enterprise Services and Enterprise Monitoring (5+ vendors).- Chaired implementations according to strategies and plans, ensuring overall alignment with IT strategy (3 projects including benchmarking of enterprise application portfolio).

- Inspired a customer facing organization capable of connecting people, processes and technologies (110 - 120 people).- Developed an organization capable of understanding and executing on business demand.- Created and sustained levels of service necessary for value added business growth across a wide variety of segmented businesses (35% satisfaction increase).- Optimized relationships with third party service providers while managing overall cost to serve (10% cost reduction).- Partnered with internal global organizations to optimize processes, performance measures and create high performance teams across technology (40% reduction of measures and reports).- Revitalized a personalized, high-touch positive experience for business users.- Initiated and administered a regional team budget ($10MM).

- Recognized as a highly accountable, action-oriented leader motivating diverse teams through ambiguous situations (15+ point increase on engagement survey).- Unified a global team of high skilled, motivated and engaged subject matter experts and leaders (20 - 25 people).- Spearheaded and gained approval for 3 recognized strategies (Infrastructure Tools, Lifecycle and Capacity Management).- Selected as change leader and champion for organizational restructuring and transformational activities.- Negotiated and guided a global team budget ($30MM).- Appointed as Enterprise Architecture - Systems Management Sub-Domain Leader for 7 years.- Served as global IBM Supplier Relationship Manager for 3 years.

IT Manager, North America Windows Infrastructure Nov. 2007 to Nov. 2009IT Consultant, Global Windows Infrastructure Nov. 2004 to Nov. 2007Senior IT Technical Analyst, Windows Server Development Jan. 2004 to Nov. 2004Corporate Windows System Administrator Mar. 2001 to Jan. 2004Business Unit Helpdesk & Client Team Lead Jan. 1998 to Mar. 2001IT Intern May 1997 to Jan. 1998