Fully responsible for managing an assigned portfolio of top clients both achieving and exceeding revenue growth and satisfaction levels within the client portfolio.Creating and developing strong relationships with relevant executive level influencers within the customer’s organisations and by managing the pipeline and negotiation through to the successful attainment of the clients tailored business needs for training courses including ‘upselling’.

Designing and executing e-marketing campaigns with a designed follow up strategy whilst working closely with outsourced marketing experts along with managing e-marketing aims and objectives.Generating and attending appointments for all sections of the company to contribute to the company’s targets.Responsible for all PR & Marketing across all social media platforms used by the business: LinkedIn, Facebook & Twitter.Engaging with existing customers and actively build relationships as part of a customer engagement project.

HCS Communications are part of the FP Mailing HCS Group. HCS Communications specialise in providing Print Solutions, Managed Print and Document Services and Document Management solutions. Our multi brand Print portfolio not only includes Print Solutions but within the group we provide franking machines and telephony and communication solutions. This allows us to provide you, the customer, with a simple cost effective office solution provider. We believe in providing open, honest advice and ensuring that all customers receive the highest level of Account Management and Customer Service.

Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries - use Kronos to control labour costs, minimise compliance risk, and improve workforce productivity.Specialties: Workforce Management Applications and Consulting Time and Attendance Scheduling, Absence Management HR and Payroll Talent Management and Hiring Solutions Labour Analytics Mobile App Solutions Learn more about Kronos industry-specific time and attendance, scheduling, absence management, HR and payroll, hiring, and labour analytics applications at www.kronos.com.

Assisting with the development of new starters and monitoring progress prior to signing them off on to collections teams.Assist with on going development of existing collections staff, focusing on areas such as soft skills, missed opportunities and compliance framework. Taking part in calibration sessions with both management and/or clients, proactively promoting the companies TCF culture through collections staff, spot development issues and act upon them with 1-2-1 coaching sessions. Assisting Team Leaders and Managers to ensure staff development and contribute to the development of collection staff by proactively coaching; call monitoring, auditing and ensuring that productivity remains at a high level on a daily basis.Ensure compliance & cash collection targets are met by carrying out ad-hoc coaching and delivering regular feedback with staff.

Medically discharged.

Collection of high volume defaulted consumer/business-to-business accounts and utilising manual or a predictive dialler, also Interacting with customers to reach fair and affordable payment plans. Where appropriate, negotiating payment in full/partial settlement plans. Maximise contact/conversion ratio and also ensure that individual targets are achieved whilst striving to contribute to team and company targets. Ensure calls are conducted within compliance guidelines set down by governing bodies such as the Lending Standards Board & the FCA. Follow defined processes and adhere to company’s culture of Treating Customers Fairly.

Working directly alongside my Manager in a team focused on collecting shortfall arrears from mortgages, also dealing directly with third parties such as solicitors and potentially forwarding accounts for legal proceedings.• Being adaptable, assertive but approachable in all communications.• Using several methods of tracing to find information and people.• Meeting individual, team and company targets on a monthly basis.• Corresponding with 3rd party’s including Debt Management Agencies, Solicitors and clients directly.

To work on the behalf of major insurance and healthcare companies collecting outstanding debt owed by both individuals and companies. This is strictly target driven debt collecting and the value of the monies owed can range from £30 to £100,000.00. • To perform credit checks and be resourceful in tracking information and people.• To be strong in customer services and utilise this as my first approach.• To maintain a strong level of interaction with the customers via all forms of communication.• Acclaimed as Top Collector• Consistently in the top three collectors for achieving target• Pro-active team player and clear leadership qualities• The successful induction training of many new starters