Troy Delfino Email & Phone Number

Richmond, British Columbia, Canada

You'll lead, coach, train and direct employees to ensure we keep our commitment to our customers-Oversee the daily delivery or processing operation of one or more teams, setting daily priorities and executing of service commitments-Manage and improve productivity by analyzing daily reports, sharing results with team members, resolving issues and implementing best practices-Monitor and promote safe work practices, conduct safety investigations, and follow up on incident reports while overseeing return-to-work and accommodation of employees-Resolve staff issues and take appropriate action, if required. This involves consultation with Labour Relations and/or the union that represents employees in our depots and plants.

Vancouver, British Columbia, Canada

*Owner*A cleaning solutions provider for commercial and residential buildings.*As the owner operator of the company, my primary responsibilities include making major corporate decisions, managing the resources of the company, acting as the main point of contact, and being the public face of the company.

Richmond, British Columbia, Canada

Provide supervision to Area Supervisors (e.g., oversee customer relations, ensure Physical Security Surveys and post orders are updated regularly, review disciplinary actions for consistency and propriety). Oversee the staffing and scheduling for security officers (e.g., review payroll and billing for accuracy).Ensure that contract-required training and screening elements for security personnel have been met; quality assurance and contract compliance. Inventory and purchase all G4S equipment. Coordinate with Human Resources personnel on recruiting efforts. Maintain overtime to a preset requirement designated by G4S.

Richmond, British Columbia, Canada

Manages the entire operation airport wide by proactively engaging and monitoring screening areas through CCTV.Advises Operations Manager(s) & Scheduling Department of changing needs and ensures adequate staffing levels meets service delivery in accordance to CATSA requirements.Ensures time and attendance tracking is accurate and timely through SITT and the Time-Gate planning systemAssists Service Delivery Managers in dealing with operational constraintsActs as a point of contact for G4S Operations Manager and CATSA Manager of Service DeliveryAchieves KPI’s and ensures compliance with SOP’s on a daily basis Scheduling and administrative tasks including, assigning staff to screening positions, monitoring breaks and training hours to ensure service delivery levels, coordinating with other screening points to organize efficient staff deployment, accommodating language requirements, ensuring proper tracking Builds and maintains a strong customer working relationship with all stakeholders

Richmond, British Columbia, Canada

Actively engages in managing the screening area by monitoring queue length, service levels, reporting on changing needs and deploying additional staff from other screening areas when required.Builds and maintains a strong customer relationship with assigned business area. Achieves Key Performance Indicators (KPIs) and ensures compliance with Standard Operating Procedures (SOP’s) on a daily basis. Supervise Screening Personnel by acting as a coach, mentor in order to create and maintain an engaged, motivated work force assists staff in dealing with complaints, security incidents, etc. Scheduling and administrative tasks including, assigning staff to screening positions, monitoring breaks and training hours to ensure service delivery levels, coordinating with other screening points to organize efficient staff deployment, accommodating language requirements, ensuring proper tracking. Ensures proper time and attendance tracking in various programs. Compiles shift reports for the screening area under their supervision.

Richmond, British Columbia, Canada

Supervise staff: monitoring breaks, compliance, efficient positioning or assignments. Directs day to day activities, ensures changes and updates are communicated and implemented accordingly. Oversees screening operations to ensure compliance with the SOPs. Responds when non-permitted items, including dangerous goods and prohibited items are found. Assists in resolving security incidents. Resolves passenger complaints and escalates more serious issues to the next level management as appropriate.