Troy Edward Miller Email & Phone Number

Dallas/Fort Worth Area

Victory Park, Texas

Del Mar, California

Del Mar, California

California, Nevada, Texas

• Responsible for creating a vendor client base to fill event spaces in San Diego,Las Vegas, Los Angeles, and Austin Texas for bridal shows. As well as marketingand advertising sells for our magazine.Duties include:
• Find and book event spaces
• Sell out vendor booth spaces for every event
• Creating Sales presentations and proposals
• Attending trade shows, conferences etc. in order to keep abreast of thelatest trends and make contacts with additional potential buyers.

The Sheraton Hotel La Jolla

• Responsible for supervising guest relation associates to providing guests with thebest service experience possible. Ensuring all quality assurance auditrequirements are met and to give feedback and training to all.
• Preparing new agents for high peak season
• Preparing all agents for quality assurance audits
• Heavy involvement with tripadvisor and guest service surveys
• preparing and executing new scripts and methods for check in, checkout, and all phone calls
• Providing agents with basic cost effective reimbursement guidelines

Fairfield Inn And Suites Old Town

Courtyard Marriott Mission Valley / Hotel Circle

• Responsible for supervising the operational activities of the Hotel’s front officewithin corporate and hotel guidelines to provide the highest standards ofcustomer service, while maximizing room revenue and.
• Conducted associate guest interaction audits
• Stand in during absence of Guest Service Director
• Attended weekly/daily Manager stand up meetings
• Coordinated and ran monthly front desk/MOD training meetings
• In charge of guest voice, tripadvisor, and customer care responses

Courtyard Marriott Mission Valley / Hotel Circle

• Responsible for providing the highest level of service possible in an efficient,courteous and professional manner. Providing solutions in the most courteousand timely manner for any guest/associate issues or.
• Scheduling
• Fosse/Marsha PMS systems training
• Inventory control/Office & Market orders
• Ensured employees adhered to all property SOPs
• Assisted with improvement on guest satisfaction scores

Courtyard Marriott Mission Valley / Hotel Circle

• Responsible for ensuring a safe and secure environment for clients andassociates, as well as protecting property and assets for multiple types ofproperties and businesses.Duties included:
• Trained all new security officers on property
• Created and established security training checklists
• Assisted with hotel evacuation planning for new properties
• Assisted clients and their guests with all emergency and non­-emergencycalls and requests

Mira Mesa, San Diego

• Responsible for managing the daily operations of the restaurant and its employees. Goal to create a dining occasion that delivers an exceptional experience through outstanding hospitality and food service to the.
• Training of new employees
• Inventory management and stocking
• Opening and closing restaurant in a timely matter
• Ensured BOH and FOH employees followed SOP and food handling requirements

Bachelor'S Degree, Business Fundamentals

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: AFJROTC OIC of Operations, Orchestra President, Madrigals President, Drama