Troy Edward Miller Email & Phone Number

Dallas/Fort Worth Area

Victory Park, Texas

Del Mar, California

Del Mar, California

California, Nevada, Texas

Responsible for creating a vendor client base to fill event spaces in San Diego,Las Vegas, Los Angeles, and Austin Texas for bridal shows. As well as marketingand advertising sells for our magazine.Duties include:● Find and book event spaces● Sell out vendor booth spaces for every event● Creating Sales presentations and proposals● Attending trade shows, conferences etc. in order to keep abreast of thelatest trends and make contacts with additional potential buyers.

The Sheraton Hotel La Jolla

Responsible for supervising guest relation associates to providing guests with thebest service experience possible. Ensuring all quality assurance auditrequirements are met and to give feedback and training to all associates on adaily basis to improve guest relations scores and revenue income.Duties include:● Preparing new agents for high peak season● Preparing all agents for quality assurance audits● Heavy involvement with tripadvisor and guest service surveys● preparing and executing new scripts and methods for check in, checkout, and all phone calls● Providing agents with basic cost effective reimbursement guidelines● Providing agents with all the help and tools necessary for daily duties

Fairfield Inn And Suites Old Town

Courtyard Marriott Mission Valley / Hotel Circle

Responsible for supervising the operational activities of the Hotel’s front officewithin corporate and hotel guidelines to provide the highest standards ofcustomer service, while maximizing room revenue and occupancy.Duties include:● Conducted associate guest interaction audits● Stand in during absence of Guest Service Director● Attended weekly/daily Manager stand up meetings● Coordinated and ran monthly front desk/MOD training meetings● In charge of guest voice, tripadvisor, and customer care responses● Ran daily “Smart Starts” to give associates daily direction/expectations

Courtyard Marriott Mission Valley / Hotel Circle

Responsible for providing the highest level of service possible in an efficient,courteous and professional manner. Providing solutions in the most courteousand timely manner for any guest/associate issues or concerns.Duties include:● Scheduling● Fosse/Marsha PMS systems training● Inventory control/Office & Market orders● Ensured employees adhered to all property SOPs● Assisted with improvement on guest satisfaction scores

Courtyard Marriott Mission Valley / Hotel Circle

Responsible for ensuring a safe and secure environment for clients andassociates, as well as protecting property and assets for multiple types ofproperties and businesses.Duties included:● Trained all new security officers on property● Created and established security training checklists● Assisted with hotel evacuation planning for new properties● Assisted clients and their guests with all emergency and non­-emergencycalls and requests

Mira Mesa, San Diego

Responsible for managing the daily operations of the restaurant and its employees. Goal to create a dining occasion that delivers an exceptional experience through outstanding hospitality and food service to the guests.Duties included:● Training of new employees● Inventory management and stocking● Opening and closing restaurant in a timely matter● Ensured BOH and FOH employees followed SOP and food handling requirements

Bachelor'S Degree, Business Fundamentals

Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: AFJROTC OIC of Operations, Orchestra President, Madrigals President, Drama