Administrative Associate Iv
Design and maintain multiple externally-facing department web sites. Organize and oversee administrative support services for the HIPAA Compliance Department. Maintain database and spreadsheets, monitor data validity, compile and distribute reportsMonitor and maintain departmental recordkeeping systems, including highly sensitive administrative and financial data and multiple filing systems. Support and maintain departmental hardware, monitor and other technology including blackberry and handheld devices. Plan, prepare and organize department and interdepartmental meetings. Monitor and maintain department inventory, reference material and computer equipmentTranscribe and type correspondence, reports, presentations and charts including highly confidential financial and business documentsPhysician / Patient Liaison Serve as a liaison for referring physicians to coordinate appointments within Children's Hospital BostonCollected and organized medical records, information, materials and supplies required for scheduled appointments or meetingsMaintained monthly logs for requested appointments for reporting purposes. Monitored and responded to daily schedules for cancellationsAmbulatory Service Representative Utilized extensive phone training and customer support skills to meet patients needsCoordinated with doctors and administrative staff on various patient appointments and special needsProvided effective and accurate scheduling information to patients and doctorsManaged multiple tasks simultaneously including scheduling appointments, organizing research data, online appointment requests and meeting patients special needsManaged online scheduling for Gastroenterology, Endocrine, Pulmonary and Genetics areasMaintained updated information on doctors' schedules at the Boston location and various satellite officesContacted patients daily to verify appointments and cancellations, rescheduling appointments as needed
