Troy Stover Email and Phone Number

Align with various internal teams, translate into requirements for external vendors and hold vendors accountable for results. Serve as the main point of contact. Coordination of maintenance vendors.Liaison for IT supplies and needs for employees.Address needs with landlord for any facility related issues. Ensure work orders are completed. Plan and track work via Service Now, and project plans. Project management, decommission data centers/offices. Coordinate employee office space moves. New hire work space setup.New hire orientation.Monitor HVAC, Alerts & Sensors within office. Maintain records of contracts and vendors. Conduct regular meetings with vendors to align their work delivery with business objectives. Coordinate with internal teams.Manage activities in remote sites by leveraging "smart hands" and third party vendors for minor tasks. Loads and unloads materials in data center/office, and performs a variety of other office tasks.Reads work order, shipping order, or follows verbal instructions. Manages and coordinates storage/ archives. Shipping and Receiving of all equipment within the office. Schedule conference rooms. Monitor security cameras and security badges for employees and guests.Orders office supplies. Knowledge of office equipment. Monthly walk around of facility inspection.Order supplies for kitchen and employee lounge. Stalk supplies for kitchen and employee lounge.Community Service Events coordinator Community First Responder (First Aide, CPR, AED, Active Shooter) Certified.

• Liaison between the consumer and the health insurance companies doing business in the State of Utah which is under states jurisdiction. • Set up and resolve consumer's complaint within specific time frame (45 days). • Review, learn and understand State of Utah insurance laws and rules. • Have an understanding of Medicare, Medicaid, Federal Health Exchange, State Small Group Exchange, Long Term Care, COBRA, Mini COBRA, HSA, HIPAA, GRAMA Requests, Self-Funded Plans, Dental and Flex Plans. • Database management/applications and word processing. • Customer Care Services- Answer calls/transfer to appropriate individuals. • Vendor Management- copiers, phone systems and arrange for repairs when needed. • Managed scheduling and event calendars for teams, coordinate conferences, meetings, or special events, organize, develop and obtain training procedure manuals, guides, orientation and course materials for state or county employees and consumers. • Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. • Managed training budget, prepared reports to justify expenditures. • Continued education in area of expertise by reading current journals, books, or magazine articles. • Attend meetings or seminars to obtain information for use in training programs or to inform. management of training program status.

• Understanding of Medicare, Medicaid, Federal Health Exchange, State Small Group Exchange, Long Term Care, COBRA, Mini COBRA, HSA, HIPAA, GRAMA Requests, Self-Funded Plans, Dental and Flex Plans. • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. • interview patients or their representatives to identify problems relating to care. • Maintain knowledge of community services and resources available to patients. • Refer patients to appropriate health care services or resources. • Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. • Explain policies, procedures, or services to patients using medical or administrative knowledge. • Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. • Answer telephones, direct calls, and take messages. • Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer. • Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints. • Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail. • Compile, copy, sort, and file records of office activities, business transactions, and other activities. • process and prepare documents, such as business or government forms. • Review files, records, and other documents to obtain information to respond to requests. • Deliver messages and run errands. • Train other staff members to perform work activities, such as using computer applications.

• Understanding of Medicare, Medicaid, Federal Health Exchange, State Small Group Exchange, Long Term Care, COBRA, Mini COBRA, HSA, HIPAA, Self Funded Plans, Dental and Flex Plans. • Review insurance policy to determine coverage. • Prepare insurance claim forms or related documents and review them for completeness. • Provide customer service, such as limited instructions on proceeding with claims or referrals to facilities or local contractors. • Calculate amount of claim. • Post or attach information to claim file. • Pay claims. • Contact insured or other involved persons to obtain missing information. • Apply insurance rating systems. • Use computers for various applications, such as database management or word processing. • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. • Create, maintain, and enter information into databases. • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining document and correspondence. • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions. • Complete forms in accordance with company procedures. • Locate and attach appropriate files to incoming correspondence requiring replies. • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.