Troy Fitzpatrick Email & Phone Number

Charlotte, Nc, Us

Lancaster, South Carolina, United States

Citigroup

Provided leadership for a team of training professionals to analyze, plan, deploy, deliver and evaluate training programs focused on new employee skills based training, performance support and leadership development programs. Partnered with operation directors to analyze operational needs and expectations which strengthen learning and performance in the workplace.Key areas of accomplishments included:Designed and implemented a leadership development plan for 250 assistant managers increasing individuals’ ability to influence, time management and public-speaking skills.Appointed by site president to champion employee initiative resulting in an increase of 20% on the global employee satisfaction survey. Led initiative to educate 100+ officers on managing diversity in the workplace through instructor-led classes and virtual learning tools.Facilitated leadership, management, and talent development programs.

Citigroup

Fostered relationships with senior business partners and colleagues at all professional levels to improve productivity and efficiencies as a subject matter expert. Managed simultaneous global collection projects and corporate collection programs.Key areas of accomplishments include:Spearheaded the development of a new business operating model which required collaboration and intersecting of business functions within NA Learning Organization. Supervised Collection Managers Certification Program for 500+ Collection Managers. Led 11 site managers in the formation of the first Women's Network which provided a forum where employees furthered growth and development. Engaged in strategy planning discussions with business partners to achieve business goals, measure business success, and evaluate performance and learning needs.Coordinated program deployment for national roll-out of Call Quality guidelines for 1500+ collection employees.Provided subject matter expertise and knowledge to curriculum designers which resulted in the development of a unified new hire curriculum servicing 15,000+ customer service and collection new employees.

Doctor Of Philosophy - Phd

Activities and Societies: Alpha Kappa Alpha Sorority, Inc.

Masters, Management And Leadership

Activities and Societies: Alpha Kappa Alpha Sorority, Inc

Bachelor Of Business Administration (Bba), Management