Troy Folse Email & Phone Number

Gulf Breeze, Fl, Us

Pensacola, Florida, United States

• Collaborated with senior leadership from multiple business units to develop and launch Workflow Reimagined. • Hand-picked to be a part of the Workflow Reimagined Core Team to assist in the development and oversight of new operational processes, identifying gaps and recommending solutions to improve efficiencies and results.• Managed incubation of Home Lending Workflow Reimagined, which contained over 200 Real Estate Lending employees and included over 1300 mortgage applications, resulting in a 40% drop in Underwriting touches and 30% faster clear to close cycle times during incubation period. • Oversaw over 10 workstreams to ensure scope and solutioning remained on track with overall project vision and goal, including forecasting, examining, and addressing a wide variety of current and future obstacles to organizational performance.• Successfully led multiple kick-off sessions, office hours, and presentations on Home Lending Workflow Reimagined to both leaders and peers, highlighting statuses, stats, and program updates.• Consulted on requirements gathering sessions between multiple technical development teams to develop and recommend innovative solutions and requirements to achieve for system enhancements.• Trusted advisor to senior leadership, regularly preparing reports, providing operational insight, and giving presentations.

Pensacola, Florida, United States

Pensacola, Florida, United States

• Detailed to Supervisor of Mortgage Originations in Sept 2021 - Presento Provided oversight and coordination of mortgage loan workflow and productivityo Supervised section team members and activitieso Provided coaching and mentoring to Loan Officerso Coordinated with supervisors from multiple departments to achieve successo Collaborated with leadership to align production with NFCU and team goalso Collaborated with leaders and peers from different business units to develop and launch new products and initiativeso 2022 Q3 Enterprise Strategy Award recipient• Member of the 2020 Loan Officer Advisory Committee• Participated in multiple system and process enhancement initiatives• Developed systems and processes to help production during high volume situations• Collaborated with teams and supervisors from multiple departments to achieve success• Led meetings and trainings to share best practices and processes with leaders and peers• Mentored and coached both new and tenured Loan Officers • Helped develop and pilot REL Mentor job role

- 3x business revenue- 3x client base- Build long term clients through relationship building and strategic marketing- February 2019 North Rapides Business and Industry Alliance Business of the Month

Pineville

• Created and developed business and consumer relationships• Increased business for the bank while helping customers meet their financial and personal goals• Met and exceeded personal and company sales goals• Received a Commitment to Excellence Award for 3rd Quarter 2013 production• Assisted with both operations and management of the branch as the Branch Designee• Participated in numerous volunteer activities across Central Louisiana