Providing 1st class service in transportation of floorcovering. Including LTL,truckload, warehousing, and fulfillment to our customers

Oversight of Shipping and RSR Operations for Burlington in a supply chain environment. Includes:warehouse, safety, recycling, use of RF scanners, and tracking and being held accountable for staffingplanner and production. Ensure loads are built with quality and KPIs are met on case count and weight.Train, develop, and appraise staff effectively

Oversee Last Mile quality, white glove, appliance deliveries and installs for several major manufactures. Oversight of Dispatch, Drivers, Driver managers, recruitment, safety, office, warehouse, preload, and recycling.

Oversight of multiple buildings in Last Mile Operations to include: office, warehouse, safety, and transportation operations in a fast paced, high volume comingle cross dock environment. Managed over 40 different e-commerce and B2B accounts. Direct frontline management staff, manage contract drivers operating up to 7 days per week, build relationships with customers to ensure continued operating improvements and quality customer care, complete P&L and budget responsibility, develop a contractor base team, work with national sales team to facilitate new avenues of growth. KPI reports and settlement reports submitted weekly to show targeted split goals and financial information. Conduct forklift training for all new warehouse employees. Ensure compliance with specified contract metrics, maintain high standards of operational activities, hire, train, develop, and appraise staff effectively. Critical thinking, problem solving out of the box. Proficient with Microsoft office. Use of WMS (Warehouse Management System). Standup meetings with independent carriers, office staff, and warehouse staff. Organized internal competitions and holiday celebrations for operation. Highlights:o Built the Vegas market from the ground up - Opened the first hub in Vegas with a focus on continuous improvement and making decisions that enhance value, service, effectiveness and profitability. o Developed work plan to optimize operation changing temporary labor to full-time labor and reducing overall cost.

Manage contract drivers operating up to 7 days per week servicing Lowes in a store based remote environment, develop Contractor base team, manage daily operations, Manage Operating Metrics Daily and act on Metric Measurement short falls. Recruit Contract Carriers, build relationships with Clients/Customers to ensure continued operating improvements, manage claims, visit stores, maintain customer survey responses, and routing/schedule planning.

Supervised and managed over 100 pickup and delivery drivers/routes, Manage Customer Care for several hundred accounts, calculate and report end of day numbers. Managed union labor force.

Supervised 50 staff members in large 3PL facility. Issue reviews, disciplinary actions, and production reports, ensure all outbound LTL and truck loads meet cut times and maintain shipment value reports on a daily basis. Labor tracking and performance analysis, training, maintaining facility cleanliness to model status, manage RF system driven warehouse, and manage KRONOS time keeping.