Troy Freeman Email and Phone Number

In this job role, I established and led the IBM Globalization team, overseeing a high-performing team of Strategists, Specialists, and QA Specialists. I collaborated closely with marketing leaders to forecast resources and budget for seamless project execution. I implemented program management methodologies to oversee the complete lifecycle of diverse content creation and translation. I conducted regular global conference calls to engage stakeholders and teams. I also demonstrated strong interpersonal communication skills and served as the leader for development tech teams, ensuring timely delivery of projects.• Utilized Workday to oversee operations within the globalization practice area, managing records for my direct reports and associated teams. This involved integrating our dependent databases and vendor tools with Workday, which handled HR, finance, and payroll processes.• Administered a $10 million budget for globalization, delivering weekly status reports to stakeholders. These reports summarized high-level expense tracking, highlighted any achievements and milestones, and identified any blockers that could potentially impact our deliverable timeline or financial projections.• Acted as a key stakeholder in globalization, responsible for writing backlog requirements, setting priorities, and overseeing the backlog of fixes and new features for our processes. Managed this through platforms such as Jira, Trello, Drupal, and AEM, while transitioning to Workfront for a more cohesive contributor experience. Established governance processes within Workfront to facilitate communication among translation vendors, Drupal, and AEM via APIs, ensuring adherence to security protocols by both internal teams and external vendors.• Employed SAP Ariba Connect for sourcing, supplier management, procurement, invoicing, and SAP Business Network. This platform served as the primary tool for managing the Purchase Order workflow, from RFIs to SOWs and award issuance.

My key responsibilities during this job role include:I played a pivotal role in fostering a seamless synergy and optimizing cross-functional teams, including marketing and sales units. By harnessing our collective expertise, I was able to amplify the effectiveness of our strategies. Additionally, I demonstrated my adeptness in executing technical program management (TPM), ensuring seamless coordination among multifaceted project components. Furthermore, I utilized astute data analysis techniques to scrutinize our internal tools, leading to transformative enhancements in operational efficiency and overall service quality.• Strengthened IBM's Online Presence and Knowledge Sharing by managing variety of digital marketing resources, educational content, websites, and presentations, reinforcing IBM's online visibility and information sharing.• Took the lead in enhancing Global Client Services (GCS) capabilities, supporting IBM's digital transformation goals and driving business development through increased sponsorships.• Received the 2015 IBM Manager's Choice Award for innovatively improving internal processes by creating tools that boosted efficiency and service quality.

My day-to-day responsibilities during this tenure include:I partnered closely with marketing sponsors and senior leaders to intricately plan out the required resources and budgets for our projects, always keeping a keen eye on their alignment with our strategic goals. I oversaw and managed the entire lifecycle of publishing a wide range of editorial content, which included marketing collateral, videos, images, spreadsheets, and animations. I took the broader business goals and online strategies and turned them into compelling web experiences for our customers.• Managed the quarterly release schedules of multiple products, which included setup of taxonomy, development of the initial marketing announcement and on-going maintenance requests.• Attained exceptional results by consistently surpassing Year-on-Year targets with a stellar 96% on-time delivery rate.• Maintained a flawless record of 100% adherence to ibm.com standards, privacy regulations, and accessibility requirements.• Led global production and development tech teams of over 50 resources, ensuring timely and budget-compliant project deliveries.