Troy Froehlich Email & Phone Number

United States

Responsible for Regulatory Compliance and Safety Management Systems of maintenance operations for North and South America.

Dallas, Tx And Bothell, Wa

Responsible for the regulatory compliance to multiple domestic and foreign Air Carrier and national aviation authority with 100+ personnel, excess of 48,000 units annually with an average $3M annual operating budget. Contributed to improvement measures that netted increased throughput by 41% which resulted in an increase of regulatory and customer requirement compliance by 80%. Ensure regulatory compliance for FAA, EASA and CAAC (China), CAAV (Vietnam) and ANAC (Brazil) quality systems within two maintenance organizations for compliance to the respective NAA’s Part 145, 43, 65, 21, 121 requirements. The primary contact for intra-department quality issues, with the respective Civil Aviation Authorities, and commercial domestic and foreign air carriers’ quality departments. Certified training to FAA, EASA and CAAC regulatory requirements and certified AS9100 Lead Auditor that ensure comprehensive control and monitoring to industry and regulatory requirements.Responsible for all contracted supplier maintenance to include conducting initial and recurrent audits of suppliers for compliance to Air Carrier and Regulatory requirements. Responsible for coordinating and managing Regulatory and Aviation industry audits related to ISO/AS9100, CAA regulatory, C.A.S.E. and commercial Air Carriers. Establish and execute a quality system strategy and policy that maintains product and service quality, reliability, safety, and regulatory compliance. Administer the corporation’s corrective action system and develop features to increase compliance and productivity for users. Establish and implement a Quality System Internal Audit program for ISO/AS, FAA, EASA, CAAC and CAAV quality systems; conduct analysis to develop strategic plans and quality system improvements, prepare and complete corrective and preventive action plans.

• Interdisciplinary role that requires expertise in many applications to ensure a quality product is delivered to market for consumption. • Define the customer requirements to develop functional diagrams and specifications as part of the software lifecycle design process. Conduct research industry and the competition to assess relevance of application features. • Work within specialty groups to structure solutions from concept, development, testing, pilot, and operational deployment of said features. Develop use cases and test scenarios to be used in quality assurance and testing phases. • Participate in QA and Testing processes to validate satisfactory output of documented requirements. • Create and deliver artifacts outlining features and functionality in the form of roadmaps, flows, matrixes, contracts, or project abstracts. Use extensive problem solving skills to create abstract solutions to complicated requirements. Develop and articulate abstract concepts and requirements to a broad and diverse user demographic. • Use negotiation skills with diverse workgroups and individuals to achieve results within deadlines and budget.

• Be the technical evangelist of multiple technology applications and use extensive knowledge of field operations and vertical market segments to create solutions. • Executed via web-based and live training for the implementation of a new corporate Xerox Office Services incident management system to 200+ internal operations personnel and managers.• Be the customer’s advocate to develop and implement quality solutions for non- and contracted services. Support pre- and post- sales technical support to demonstrate technology capabilities. • Work with cross-functional organizations within the United States, Canada, Europe, and Japan to create solutions and best practices. • Provide project support to remove barriers by streamlining implementations of new software applications. Develop process workflows, technical guides, manuals, and technical publications for field consumption. Deliver training modules of new applications using a wide variety of technology and mediums. • Participate in quality assurance and application testing processes to validate applications meet the expectations of clientele. Promote and participate in technical and peer level communities in support of expanding knowledge and obtaining feedback on company applications.

• Be the subject matter expert for the adoption of a new client management system to field personnel and management. Assist account teams to assess existing systems and prepare personnel for indoctrination of new workflows and systems to meet client contractual services. • Validate the quality of system data and accuracy to mitigate risk factors. Ensure that sufficient metrics and reports have been identified to demonstrate client satisfaction and field adoption of said systems. Be a change agent by leading cross-functional organizations to adopt new CMS to achieve win-win results. • Provide customized pre- and post training and support to users in order to maximize utilization and adoption. • Use extensive problem solving and intra-personal communications skills with a diverse population of users and organizations to achieve successful results. • Coordinate with local, regional, and national resources to develop best practices and escalate new development requirements.

• Point of contact for new business prospects as well as current business partners. • Address and respond to any customer issues/questions. Generate appropriate documentations; presentation, proposal, scope of work and service level agreements. • Responsible for the sales and marketing of essential support services in five offices throughout the greater Western Washington state. Territory includes national accounts Xerox and Voice Stream (T-Mobile). • Primary responsibility to increase billable hours, total sales dollars and gross profit dollars through a focused sales strategy. Develop and participate in Branch, Market, District and/or Regional sales blitz programs to cultivate potential prospects.

• Directly manages 15-20 employees. Primary point of contact for 15 accounts in the Legal and Medical market. Implements and delivering contracted services at customer sites. • Responsible for customer retention and account growth of all accounts in workgroup. Manage workgroup activities. Accountable for workgroup’s accounts as well as direct management over assigned accounts. • Full operational responsibility to include profit and loss, expense management, labor utilization, material management, equipment, assets and inventories, and equipment service to achieve gross margin targets. • Develop and monitor processes to establish quality standards within territory. Accountable for the recruiting, development and retention of team members. • Maintain positive relationships with customers, peers, sales, administration and other Xerox organizations to ensure a smooth Document Management Services solutions implementation / installation and operation.• Operationally responsible for co-development of new e-commerce web tool and a new digital archival and retrieval solution for client. Project manages the implementations of marketing strategies to increase customer awareness and drive critical business applications to onsite Xerox operations.

• Within a telecommunications company directly managed the relationship with the client resulting in consistent ‘very satisfactory’ ratings from the client. • Supervised three departments in six separate facilities by providing onsite supervision and support in the client’s video conferencing services and studios, Graphic Arts Department, and mailrooms. • Performed all human resources functions within client’s facilities; screens and evaluates resumes, interview and hire perspective applicants, create and maintain confidential employee records, and training. • Control expense spend, labor utilization, material management, equipment, assets and inventories. Maintain and create metrics, reports, spreadsheets, forms and fliers. Created and maintained employee policy and procedures. • Conduct and supervises training for new employees.

• Acted as the on-site representative for the United States Postal Services and the Department of Defense (DoD) to monitor and control mail and government communiqués for the United States Armed Forces and United States Diplomatic services. • Routinely met with local airline station managers (i.e. United Airlines, American Airlines, Continental Airlines, Delta, and Lufthansa) to review contractual obligations and performance metrics of the contracted services on behalf of governmental agencies of the United States. • Routinely observed and inspect airline facilities and ramp personnel processing and moving freight in, through, and out of the Frankfurt International Airport for compliance to contracted services. Issued citations and fines to domestic, international airlines, and contract ramp agencies for contractual violations and/or theft of government shipments resulting in excess of $1,000,000 USD in fines each year. • Monitored airlines and took corrective actions to ensure that proper billing and charges for services were implemented by ramp agencies thereby saving the Department of Defense in excessive revenue leaks in fraud.

Ba, It / Business System Analyst

Aa, Business