Troy Hebert

Troy Hebert Email and Phone Number

Information Security Leader at Costco Wholesale @ Milliman
Troy Hebert's Location
Ravensdale, Washington, United States, United States
Troy Hebert's Contact Details

Troy Hebert personal email

About Troy Hebert

Dynamic Information Security Engineering Manager with 20+ years of diversified experience in the IT and security sectors. Demonstrated history of leading teams and projects from the roles of Information Security Engineer to regional management, spanning areas like network consulting, Office 365 operations, and messaging administration. Proven expertise in operational leadership, network management, and end-to-end security engineering. Looking to leverage my extensive background in roles such as Information Security Manager, IT Director, or Information Security Director to drive strategic IT initiatives and bolster security postures for forward-thinking organizations. • Strong skills in security awareness training and promoting a security-conscious organizational culture.• Mastery of security technologies, including intrusion detection/prevention systems, and encryption.• Proven track record of developing and implementing organization-wide security strategies.• Risk assessment methodologies, identifying vulnerabilities and implementing countermeasures.• Strong analytical skills, adept at monitoring and interpreting security metrics and KPIs.• Demonstrated expertise in incident response planning and execution.• Strong leadership abilities, with experience leading and mentoring security teams.• Familiarity with cloud security, hybrid environments, and emerging technological threats.• Ability to collaborate with stakeholders, IT teams, and executive management on security priorities.• Experience with compliance audits and liaising with external auditors and regulatory bodies.• Communication skills, capable of translating complex security concepts to a non-technical audience.• Comprehensive knowledge of cybersecurity frameworks, best practices, and regulatory requirements

Troy Hebert's Current Company Details
Milliman

Milliman

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Information Security Leader at Costco Wholesale
Website:
milliman.com
Employees:
4398
Troy Hebert Work Experience Details
  • Milliman
    Milliman
  • Costco Wholesale
    Cybersecurity Manager
    Costco Wholesale Jul 2022 - Present
    Seattle, Wa, Us
    • Managed four key information security teams: Email Security, Platform Security, Security Logging, and iSeries Security.• Oversaw a team of 22 direct reports spread across the four security teams.• Ensured cohesion and efficient collaboration among the distinct teams.• Led the expansion of the email security team's functionality and scope.• Concentrated on securing mail flow for over 80 distinct mail sending domains and almost 350 domains in total.• Implemented enhanced security measures to protect against email-based threats.• Spearheaded the establishment and development of the Platform Security team from the ground up.• Focused primarily on integrating and leveraging SOAR (Security Orchestration, Automation, and Response) platforms.• Devised and implemented intake and workflow processes to ensure the smooth operation of the newly formed team.• Championed automation to enhance security measures and responses.• Managed the iSeries Security team, ensuring top-tier security for key business systems.• Oversaw the comprehensive security stack centered around a core business system, ensuring its resilience against threats.• Partnered with key stakeholders to develop an enterprise security logging strategy.• Oversaw the implementation of security logging strategy, design and continuous improvements
  • Costco Wholesale
    Email Security Engineer
    Costco Wholesale Feb 2021 - Jul 2022
    Seattle, Wa, Us
    • Supported, maintained, and deployed specialized tools focused on Email Security.• Initiated and successfully executed various projects revolving around advanced email security technologies, enhancing overall system security.• Primarily led the development and enhancement of MTA (Mail Transfer Agent) and relay infrastructure.• Ensured secure and efficient mail flow while adhering to industry standards.• Implemented and maintained compliance with key email standards such as SPF, DKIM, and DMARC, bolstering email security andtrustworthiness.• Developed & rolled out robust measures to ensure a secure & compliant mail flow across multiple domains.• Continuously monitored and ensured strict adherence to SPF, DKIM, and DMARC standards, minimizing vulnerabilities and potential threats.• Authored and upheld comprehensive documentation encompassing policies, standards, and procedures.• Played a pivotal role in establishing clear and consistent operational practices throughout the organization.• Conducted meticulous audits of information system activities to ensure unwavering security and compliance with internal and externalregulations.• Actively mentored team members, promoting professional growth, skill enhancement, and the culture of knowledge sharing.• Fostered an environment of continuous learning, ensuring team readiness to tackle emerging security challenges.
  • Milliman
    Information Technology Infrastructure Team Lead
    Milliman Oct 2019 - Feb 2021
    Seattle, Wa, Us
    • Provided strategic oversight, management, and leadership for daily operations of the Engineering team.• Collaborated effectively with peers and team members on pivotal initiatives and projects targeting enhanced support, integration, andimplementation of Infrastructure Technologies.• Led and mentored a team of IT Engineers, emphasizing their professional development and performance optimization.• Actively contributed as a distinguished individual performer, specializing in the Microsoft technology stack, including Exchange, Teams, andother foundational infrastructure technologies.• Guaranteed prompt and systematic processing of diverse requests such as support tickets, new service requests, modifications, and environmentchanges.• Managed tasks diligently, ensuring alignment with best practices and consistently surpassing service level expectations.• Played versatile roles in large-scale IT projects, transitioning seamlessly from Program Manager to technical consultant or resource.• Spearheaded and contributed to high-impact projects with varying complexity, including re-architecting the organization's ticketing system andsupervising firm-wide migrations to O365 services.
  • Milliman
    It Operations Lead
    Milliman Sep 2017 - Feb 2021
    Seattle, Wa, Us
    • Directed daily operations of the Operations and Support Desks, ensuring smooth and efficient service delivery.• Established a visionary strategic direction for the service desk, crafting a roadmap that aligns with corporate standards and industry bestpractices.• Identified and acted upon opportunities for refining support services, enhancing user experience.• Executed strategic plans and reviews, consistently achieving and often surpassing customer service objectives.• Spearheaded the development and implementation of action plans, ensuring all service metrics – production, productivity, quality, and customerservice standards – were consistently met.• Instituted and managed rigorous escalation procedures to address intricate issues swiftly, ensuring adherence to promised service levels.• Closely monitored service metrics, derived actionable insights from analyses, and instigated modifications to elevate service quality.• Augmented customer operational performance by proactively offering resources and expert technical advice through the help desk.• Resolved customer challenges promptly, delivering tailored solutions that boosted customer satisfaction and trust.• Employed industry-recognized process improvement methodologies, analyzing current operational practices and integrating enhancementswhere needed.• Prioritized continuous personal and professional development, attending industry workshops, staying abreast with the latest publications, andforging strategic networks with industry peers.
  • Milliman
    Messaging Administrator
    Milliman Jun 2015 - Feb 2021
    Seattle, Wa, Us
    • Provided comprehensive support for Exchange 2010 and Office 365 environments, including spam management, mobile device management, and mailbox maintenance.• Supported and maintained a Lync 2013 environment with enterprise voice and unified messaging capabilities.• Responsible for monitoring and maintaining anti-spam services and secure file transfer services.• Managed a large, complex Active Directory environment efficiently.
  • Microsoft
    Lync Online Deployment Engineer
    Microsoft 2011 - Jun 2015
    Redmond, Washington, Us
    • Implemented and ensured high service availability and performance of OCS/Lync environments for dedicated and federal customers within the Microsoft Online space.• Demonstrated strong troubleshooting skills across multiple servers.• Proficiently managed DHCP, DNS, and Active Directory (AD) competencies.• Specialized in various areas, including Office Communication Server, Session Initiation Protocol (SIP), SQL, and operating system installation and patching.
  • Office 365 9X Sops Ops Svcs
    Operations Engineer
    Office 365 9X Sops Ops Svcs 2009 - 2011
    • Managed various aspects of the BPOS-S service offering, focusing on operational excellence.• Demonstrated proficiency in PowerShell scripting, Exchange services, DNS, Active Directory, SQL, Office Communicator, SharePoint, and other product offerings.• Conducted training sessions for new employees, ensuring they were well-versed in procedural and product changes.• Monitored, troubleshooted, and efficiently resolved support escalated tickets.• Successfully managed inter-team escalations to ensure timely resolutions.
  • Adt
    Installation Manager
    Adt 2007 - 2009
    Boca Raton, Florida, Us
    • Managed the installation department and field personnel.• Oversaw the development and implementation of operational procedures to meet production targets.• Managed the process, reporting, and resolution of escalated issues to ensure high customer satisfaction in line with branch performance standards.• Made strategic technician hires based on market demands and sales volume.• Ensured the highest level of customer satisfaction by optimizing commercial and residential installation scheduling to maintain an optimal backlog level.
  • Allied Technology Group
    Sr. Network Consultant
    Allied Technology Group 2005 - 2007
    • Provided leadership, management, and direction to the Consulting Team.• Worked with customers and the Managed Services Team to communicate support needs and coordinate training for project transitions.• Coordinated project requirements with internal staff and other departments.• Offered technical expertise to customers and internal sales staff.• Managed staff development through reviews, training plans, and IT project documentation.• Developed and implemented compliance standards.• Oversaw data collection, storage, and organization based on customer needs.• Implemented disaster recovery procedures.• Designed, specified, configured, installed, and maintained network hardware and software.• Developed and communicated standards for network, personal computers, and data use, operations, and security.• Consulted with business unit managers to align system solutions with organizational objectives.• Managed internal audits and prepared for external audits.
  • Jefferson Regional Medical Center
    Network Engineer
    Jefferson Regional Medical Center 2004 - 2005
    Pittsburgh, Pennsylvania, Us
    • Planned, designed, and implemented core network services for the entire hospital.• Designed, specified, configured, installed, and maintained local and wide area network hardware and software.• Developed and implemented compliance standards and procedures.• Managed data collection, storage, and organization for the Information Systems Department.• Implemented disaster recovery procedures to ensure business continuity.• Established and maintained network security, user environments, directories, and policies.• Facilitated communication with all departments to report and resolve software, hardware, and operational issues.• Developed and communicated standards for network, personal computer, and data use, operations, and security.• Consulted with business unit managers to develop system solutions aligned with organizational objectives.• Managed internal audits and prepared for external audits.• Conducted research and evaluation of new technologies.
  • Superior Energy Services
    Regional Network Manager
    Superior Energy Services 2001 - 2004
    Houston, Texas, Us
    • Managed a dedicated team consisting of 9 to 11 Network Administrators and 4 to 6 Helpdesk personnel.• Developed and executed SOX compliance standards, including data collection, storage, and organization specifically related to SOX requirements.• Held the crucial responsibility of overseeing the internal Lafayette regional SOX audit and preparing for the actual SOX audit conducted by external auditors.• Successfully planned and implemented all network services, covering the entire Lafayette Region, which also included 9 subsidiary locations.• Collaborated with various departments to promptly report and resolve software, hardware, and operational issues.• Conducted in-depth research and evaluation of new technologies, and subsequently, collaborated with business unit managers to develop system solutions aligned with organizational objectives.• Implemented robust disaster recovery procedures to ensure business continuity and data protection.
  • Sparkhound
    Network Engineer
    Sparkhound 1999 - 2001
    Baton Rouge, La, Us
    • Demonstrated exceptional leadership and management skills by spearheading various types of projects to successful completion.• Implemented and developed both small and large area networks for diverse clients.• Troubleshot, installed, and repaired critical server systems including Microsoft Windows 2000 Server, Microsoft 2000 SQL Server, and Microsoft Exchange Server.• Conducted troubleshooting, installations, and repairs for Novell Netware Server 6 & 6.5, as well as Netware client installations.• Innovatively planned, developed, and implemented cutting-edge solutions to drive the technological advancement of various organizations.• Diligently monitored and maintained internet and network connectivity for diverse clients.• Troubleshot connectivity issues, ensuring seamless and uninterrupted operations.

Troy Hebert Skills

Active Directory Microsoft Exchange Disaster Recovery Cloud Computing Lync Network Administration Server Administration Cisco Technologies Security Sharepoint Lync Server 2010 Lync Server 2013 Servers Network Security It Service Management Office 365 Network Design Consulting Networking System Deployment Server Architecture Microsoft Lync Kung Fu Master Network Infrastructure Network Engineering Microsoft Sql Server Router Configuration Project Management Scrum Citrix Metaframe Cisco Systems Products

Troy Hebert Education Details

  • Spartan College Of Aeronautics And Technology
    Spartan College Of Aeronautics And Technology
    Avionics Maintenance Technology/Technician

Frequently Asked Questions about Troy Hebert

What company does Troy Hebert work for?

Troy Hebert works for Milliman

What is Troy Hebert's role at the current company?

Troy Hebert's current role is Information Security Leader at Costco Wholesale.

What is Troy Hebert's email address?

Troy Hebert's email address is tr****@****man.com

What schools did Troy Hebert attend?

Troy Hebert attended Spartan College Of Aeronautics And Technology.

What skills is Troy Hebert known for?

Troy Hebert has skills like Active Directory, Microsoft Exchange, Disaster Recovery, Cloud Computing, Lync, Network Administration, Server Administration, Cisco Technologies, Security, Sharepoint, Lync Server 2010, Lync Server 2013.

Who are Troy Hebert's colleagues?

Troy Hebert's colleagues are Prachi Bhatt, Pharmd, Mph, Bcps, Bcccp, Shelley Moss, Fsa, Maaa, Greg Zebolsky, Paula Mccullough, Rebecca Connell, Lindsey Wiegmann, Brahim Nachi.

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