Troy Held Email & Phone Number

Dallas, TX, US

Englewood, CO, US

• I'm responsible for steering the development and implementation of an effective quality control program. I establish stringent standards and make sure everyone follows them. Before production, I enforce compliance.
• Spearheaded planning and deployment of growth initiatives, including initial designs and budgets for fiber-to-the-home deployment.
• Played crucial role in enhancing network infrastructure by designing upgrades for fiber and wireless infrastructure.
• Implemented additional checks and balance steps within the project management system, enhancing accuracy and efficiency in project execution and oversight.
• Devised testing procedures to validate product performance under various network conditions, thereby minimizing downtime and service interruptions for ISP customers.
• Identified and onboarded prospective vendors, ensuring future tower builds are supported, thereby expanding the network's capacity, and enhancing coverage.

Englewood, CO, US

• In this role, I managed field operations for a network of over 300 towers. My role involved overseeing everything from budgeting to planning and executing network maintenance and upgrades. I also took charge of.
• Enabled effective resource allocation and cost management by preparing monthly budgets for network maintenance and upgrades.
• Contributed to personnel development and safety by recruiting and training field personnel, including serving as in-house tower safety instructor.
• Streamlined procurement processes by creating purchase orders for upgrades, maintenance, and contractor activities.
• Ensured optimal performance management tracking through approving timecards and conducting annual performance reviews.

Englewood, CO, US

Area tower lead responsible for tower acquisitions, communications and leases. I am also responsible for equipment upgrades, equipment maintenance and network planning. This position takes care of tower crew training, equipment inventory, employee scheduling and site coordination and supervision.

Englewood, CO, US

Configure, install and maintain radios and network equipment at tower locations.Climb radio towers, water towers, grain elevators, grain silos, and roof structures.Mount, configure, and troubleshoot point to multi-point and point-to-point RF radios.Install, configure, and troubleshoot routers and switches in the field.Wire field enclosures with AC and DC.

• I was the one who delivered comprehensive IT solutions, taking care of everything from hardware repair to re-imaging for both desktops and laptops. I made good use of remote access capabilities to configure, update.
• Aided in prevention of technical issues by maintaining customer service requests, equipment, and software requirements, thereby ensuring the continuity of business operations.
• Ensured customer satisfaction by maintaining records and delivering high-quality service.
• Managed all invoicing processes, facilitating smooth financial transactions.
• Contributed to security of customer sites by installing surveillance systems.

Randolph AFB, TX, US

• Served as the lead technician in the Aero Repair and Crash Recover Shop for all KC-135 aircraft at a deployed location.
• Appointed the Flight ADPE (Automated Data Processing Equipment) Monitor which is responsible for upkeep, repair, and inventory of all laptops, desktops, and printers on the secure and unsecure network in the flight.
• Appointed the Squadron CSA (Customer Service Administrator) during deployments. This position is responsible for adding, removing, and updating user accounts in active directory. Processed requests through the chain of.
• Responsible as an NCO (Non-Commissioned Officer) for maintenance training and documentation, career guidance, performance evaluations, and providing personal guidance while maintaining a professional relationship.

Munich, Bavaria, DE

• Repair and re-image Siemens employee laptops, meeting all documentation and SLA (Service Level Agreement) requirements while providing constant feedback to the user
• Perform laptop warranty repair work for customer accounts
• Configure, inventory, train technicians and provide FDA (Food and Drug Administration) documentation on thin clients, laser printers, barcode printers, and barcode scanners. Primary POC (point of contact) on the account
• Configure, maintain, and POC for the repair depot’s server running Windows 2003 Server

Machesney Park, Illinois, US

Repair PCs brought in for service, Install cable modems and train cable technician on cable modem installation, and Assist with server and workstations roll-outs at customer sites.