Troy Kasting Email & Phone Number

Vancouver, Bc

In the role of Manager, Customer Success I am leading a growing team of talented individuals and driving our customer lifetime value to industry leading levels. Since joining Attendease, my mission has been to exemplify our tireless dedication to building a world-class company.My role encompasses a wide range of responsibilities including account management, project management, product development, customer training and onboarding, business development, front line customer support, quality assurance, and software development. In this role, I have had the opportunity to:- Manage highly technical, high profile projects- Manage the livestream broadcasts of some of the event industry’s highest profile events- Develop and personally implement customer training and on boarding programs- Identify, track, and report on KPI’s and other success metrics- Contribute to front-line customer support- Manage on site support at some of the industry's highest profile events - In cooperation with our Platform team, contribute to the design and development of our software platform

Vancouver, Bc

I have a multi-disciplinary background with experience in project management, communications, marketing, software development, and interaction design.For the last 8 years I have enjoyed a dual role as both a project manager and CSM. My focus on high profile software, web, and app projects has both inspired and challenged me.Whether leading our development team in Vancouver, BC or supporting a project on site, I have successfully managed every aspect of a project lifecycle including requirements gathering, business analysis, budget tracking, product development, and support. I have lead the development of, and personally implemented, customer on boarding and training programs.

Vancouver, British Columbia

Vancouver, Bc

In June, 2013 I was hired by Emily Carr to help design their Viewbook iPhone App, an interactive digital version of ECU’s popular Viewbook Magazine. I was involved in the IA and UX design, as well as serving as the principal graphic designer. The Viewbook App serves as an important recruitment tool for ECU, both locally and internationally.

Vilnius, Lithuania

Coordinated team of sales representatives and software developers and sucessfully launched 2 startup companies in Vilnius, Lithuania. Oversaw product development, involved in design and development of company websites, produced marketing materials, created presentation decks for stakeholders and investors, managed inventory, was involved in hiring and staff management, and helped maintain databases.

Ba, English Literature

Interaction Design Essentials, Interactive Design

Interaction Design Essentials is an intensive full-time program which blends design principals with technical skills training. The program.