I manage recruitment, training,and scheduling of umpires for Cedar Mill Little League

- Drive automation and improvements for Linux based development systems- Maintain client Linux platform deployment process- Maintain IaC using DevOps philosophies and practices

- Provided support and solutions for complex issues encountered by Enterprise Customers- Trained "Enterprise Customer Support" new hires on various AWS infrastructure services- Provided mentorship to EC2 Linux Cloud Support Engineers

- Provided training to Devs and Support teams on both SaaS and On-Premise Linux architecture- Provided "White Glove" services to enterprise customers for installation, upgrades, and migrations- Provided pre-sales support for large enterprise customers with complex infrastructure requirements- Managed production SaaS deployments in Linux- Managed Linux application and database servers, both physical and virtual (Linux only)- Developed on-premise deployment Linux architectureTechnologies:Linux server deploymentJVM managementProxy routing, NGINX, etc{MS,My}SQL server deployments and migrationsRoles at Jama:- Senior Professional Services Engineer (2018-2020)- Technical Consultant (2017-2018)- DevOps Engineer (2015-2017)Extras:Received the annual "Orange Award" in 2018Received the "Jama Software Bike Commute Challenge Award" in 2019

- Managed a team of Linux System Administrators- Escalation support for Linux System Administrators- Managed Linux server deployments, upgrades, and hardening- Performed demonstrations for customers and partners along with senior managementRoles at Peak Hosting:- Linux System Administrator Team Lead (2014-215)- Linux System Administrator (2014)

- Managed US Service Desk team - 12 reports- Managed and enforced Global and Country IS Security policies- Defined ITSM processes - ITIL based service management- Managed MRP application for Aerospace division- Managed ITAR regulated data transfer tools- Managed Windows and Linux server deployments, upgrades, and hardening- Lead campus site building expansions- Performed end-user training sessions to groups with over 100 attendees- Harmonized multiple USA site processes to align with country specific processesRoles at Thales:- ISSO Deputy (2013-2014)- Service Desk Supervisor - USA (2011-2014)- Service Desk Site Team Lead (2009)- Service Desk Mobility Administrator (2008)- Network Administrator (2007)

- Co-Founded interactive kiosk startup- Grew ARR by 40% year after year- Sold interest

Manage Windows servers and desktop workstations including NAS devices. Kiosk integration and testing with over 13 peripherals per kiosk. Integrated components within Microsoft and Linux embedded operating systems. Additionally acted as technical lead and point of contact for customer support.

Assigned to Accounts for Incident Investigation, Diagnosis, and Control. Configuration Identification, Status, Verification and Audit of customer infrastructure equipment. Availability, Response Time, Trend, and Performance Analysis of customer infrastructure equipment for both Microsoft and Linux server environments.