Providing end-to-end customer success consulting and solutions.

Led the Customer Success function and Account Management team - responsible for the overall success and retention of all customers. Created new processes and playbooks focused on proactive and prescriptive customer engagement to drive business value and support our retention and growth goals.

Built and managed a team of CSMs responsible for the retention, growth, and advocacy of large Enterprise and Strategic customers.Responsible for creation of internal success planning processes, customer adoption and health scorecards, user group playbooks, and other scalable program initiatives. Created processes and structure of new product expert team focused on helping customers achieve business value with our products and services.

Responsible for driving success and adoption of Salesforce's platform and applications. Also, as a trusted advisor to my clients I add business value through the dissemination of CRM and best practices and education of product and platform capabilities.

Responsible for creating the strategic vision and programs around Endeca's customer interactions. These programs include regional user community meetings, executive sponsorship activities, adoption of the user community portal, and product adoption campaigns. Other major responsibilities include creation of Endeca's customer talent pool of evangelists, references, and other customer marketing assets.Customer experience management is at the core of all programs and initiatives to ensure that the end-to-end customer experience leaves a lasting impression of excellence to all customers.