Senior Manager, Customer Success
Current
Jul 2023 - Present
AeroLeads people directory · profile
Troy Lauer Email & Phone Number
Sr. Manager, Customer Success
at
Rapid7
1 work email found
@rapid7.com
4 phones found area 781, 650, and 800
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Manager, Customer Success
Location
Greater Boston, United States, United States
Who is Troy Lauer? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Troy Lauer is listed as Sr. Manager, Customer Success at Rapid7, based in Greater Boston, United States, United States. AeroLeads shows a work email signal at rapid7.com, phone signal with area code 781, 650, 800, and a matched LinkedIn profile for Troy Lauer.
Troy Lauer previously worked as Senior Manager, Customer Success at Rapid7 and Senior Consultant at Advance Velocity. Troy Lauer holds Bachelor Of Science - Bs, Mathematics from Penn State University.
Company email context
Email format at Rapid7
This section adds company-level context without repeating Troy Lauer's masked contact details.
{first_initial}{last}@rapid7.com
86% confidence
AeroLeads found 1 current-domain work email signal for Troy Lauer. Compare company email patterns before reaching out.
Profile bio
About Troy Lauer
Experienced Customer Success leader with a demonstrated history of working in the SaaS industry. Strong customer-focused professional skilled in Customer Success Management, Account Management, CRM, SaaS, Sales Enablement, Customer Marketing and Business Intelligence.
Listed skills include Salesforce.Com, Crm, Saas, Enterprise Software, and 15 others.
Current workplace
Troy Lauer's current company
Company context helps verify the profile and gives searchers a useful next step.
9 roles
Troy Lauer work experience
A career timeline built from the work history available for this profile.
Senior Consultant
CurrentProviding end-to-end customer success consulting and solutions.
Jan 2023 - Present
Sr. Director, Customer Success
Jul 2021 - Dec 2022
Sr. Director, Customer Success Management
Jul 2020 - Jun 2021
Sr. Director, Customer Success
Led the Customer Success function and Account Management team - responsible for the overall success and retention of all customers. Created new processes and playbooks focused on proactive and prescriptive customer engagement to drive business value and support our retention and growth goals.
Jan 2019 - Mar 2020
Director, Customer Success
Built and managed a team of CSMs responsible for the retention, growth, and advocacy of large Enterprise and Strategic customers.Responsible for creation of internal success planning processes, customer adoption and health scorecards, user group playbooks, and other scalable program initiatives. Created processes and structure of new product expert team.
Jul 2015 - Dec 2018
Sr. Principal, Customer Success
Responsible for driving success and adoption of Salesforce's platform and applications. Also, as a trusted advisor to my clients I add business value through the dissemination of CRM and best practices and education of product and platform capabilities.
Jan 2008 - Jun 2015
Senior Manager, Customer Success
Responsible for creating the strategic vision and programs around Endeca's customer interactions. These programs include regional user community meetings, executive sponsorship activities, adoption of the user community portal, and product adoption campaigns. Other major responsibilities include creation of Endeca's customer talent pool of evangelists.
Apr 2004 - Dec 2007
Solutions Consultant
May 1999 - Apr 2004
1 education record
Troy Lauer education
-
Penn State University
FAQ
Frequently asked questions about Troy Lauer
Quick answers generated from the profile data available on this page.
What company does Troy Lauer work for?
Troy Lauer works for Rapid7.
What is Troy Lauer's role at Rapid7?
Troy Lauer is listed as Sr. Manager, Customer Success at Rapid7.
What is Troy Lauer's email address?
AeroLeads has found 1 work email signal at @rapid7.com for Troy Lauer at Rapid7.
What is Troy Lauer's phone number?
AeroLeads has found 4 phone signal(s) with area code 781, 650, 800 for Troy Lauer at Rapid7.
Where is Troy Lauer based?
Troy Lauer is based in Greater Boston, United States, United States while working with Rapid7.
What companies has Troy Lauer worked for?
Troy Lauer has worked for Rapid7, Advance Velocity, Terminus, Acquia, and Insightsquared.
How can I contact Troy Lauer?
You can use AeroLeads to view verified contact signals for Troy Lauer at Rapid7, including work email, phone, and LinkedIn data when available.
What schools did Troy Lauer attend?
Troy Lauer holds Bachelor Of Science - Bs, Mathematics from Penn State University.
What skills is Troy Lauer known for?
Troy Lauer is listed with skills including Salesforce.Com, Crm, Saas, Enterprise Software, Customer Experience, Solution Selling, Marketing Automation, and Program Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial