Troy L. Donaldson Email & Phone Number

California, United States

Oakland, California, United States

Experienced professional providing support to a health department in the fight against COVID-19. Responsible for the supervision, collaboration, direction, training and continuous assessment of a case investigation and contract tracing team assigned to their designated health jurisdiction. In addition directs the performance of day to day disease.

Greater Los Angeles Area

• General Operations Manager: Establish & advance long-term relationships with general contractors while overseeing the overall start-up project for TayRo LLC., DRNK/QWENCH within the Los Angeles market, while managing.
• Collaborate with architects and designs firms to support execution of organizational strategy within market to increase Tayro LLC, DRNK/QWENCH market share & revenue growth
• Consult with landlord on buildout and updates on construction progress
• Consult with Franchise DRNK/QWENCH and Executive Managers on construction progress while providing timelines to ensure on time delivery of new store.
• Consult Executive Mangers on Overall franchise performance, including fixed operations
• Analyze stores sales forecast & implemented market strategy resulting in 15% new customers YOY

Greater Los Angeles Area

• Los Angeles Unified School District - Los Angeles, CA Los Angeles Unified School District is the second largest school system in the United States. LAUSD is a school system that has an enrollment of over 607,730.
• Cascade organizational annual strategy & initiatives to team
• Manages the activities of the telecommunication branch which includes repair, installation and the radio unit
• Developed effective strategy for repair tickets to attain key objectives within annual business plan
• Overseas expenditures and reconciliation of billing disputes on service orders for new telephone systems, systems upgrades, damaged line systems, equipment and wiring
• Improved team’s efficiency production from 65% to 89% within 3 months

Greater Los Angeles Area

• AT&T, Los Angeles, California AT&T with 251,840 employees servicing $531 billion global portfolio and offering mobility, land line and Direct TV al services to more than 93.89 Million customers with a 1.12% churn.
• Demonstrated the value of AT&T solutions and services by conducting stewardship meetings and delivering reports on the business to internal and external
• Evaluated metrics to identify trends, opportunities around billing, contract and accounts receivables
• Developed fixed and variable consultation projects focusing on identifying frozen capital and improving cash flow
• Collaborated on a monthly basis with the collections team to resolve non-payment issues on accounts resulting in reduced to no current collections issues. Resulting in a savings of $500K year over year
• Developed and implemented comprehensive programs to minimize both subscriber and product churn which grew the overall revenue. Resulting in churn percentage below 2%

Greater New York City Area

• Managed a team of 15 sales representatives and assigned accounts to drive sales initiatives within the wireless portfolio.
• Managed and trained employees on effective sales techniques and created sales reports to enhance daily and monthly sales targets, which netted a 25%, increased in sales attainment.
• Met and exceeded monthly objectives by building relationships and interacting with all levels of management. Introduced new business competencies to customers which resulted in a 15% increase in annual revenue to $2.5.
• Led and implemented strategic sales initiative processes to gain new business customers by creative marketing, which resulted in a 45% increase in monthly revenue.
• Developed and maintained strong relationships with my team by consistently providing high level of customer satisfaction.
• Created and maintained process improvements to ensure all managers were aware of new AT&T initiatives.

Greater New York City Area

Responsible for managing receivables portfolio for consumer long distance customers. Implemented initiatives to reduce net bad debt within the College and University portfolios that resulted in a savings of $2.3M. Led a team of 20 managers to implement the credit scoring of 33M customers in the AT&T portfolio. Implemented process controls and improved.

Morristown, New Jersey

Prepaid CardPlanned, organized and coordinated the implementation of the sales of prepaid telephone cards through major retail organizations such as Sam's Club, Wal-Mart and Eckerd drug stores to ensure retailers were supplied and equipped for maximum sales.Established and implemented supply chain functions for ordering and billing of customer.

Basking Ridge, New Jersey

AT&T Access 10-10-345Managed the marketing and implementation of the 10-10-345 motor sports club product and service. This increased the overall NASCAR awareness and 10-10-345 customer base by over 75,000. Increased customer awareness of the benefits and value of using 10-10-345 access code, by direct contact and advertising at major automotive events such.

Basking Ridge, New Jersey

True Rewards Loyalty Program Directed outside agencies and calling centers to quickly implement the AT&T Loyalty strategy. This increased the number of calls being answered from 75% to 95%. Developed and implemented strategy changes and handbook updates associated with the introduction of the AT&T rewards program resulting in a savings of over $14M in.

Bachelor Of Business Management, Business, Management, Marketing, And Related Support Services, 3.51

Activities and Societies: Kappa Alpha Psi Fraternity Inc.

Bachelor Of Science (B.S.), Business Management, 3.5

Activities and Societies: Kappa Alpha Psi Fraternity Incorporated Project Management Institute

Business, Marketing