Troy Mcgee Email & Phone Number

Kansas City, Mo, Us

Milwaukee, Wisconsin, Us

Topeka, Kansas, Us

▪ Recruited to newly created role to lead technology transformation and strategic operations initiatives for the Bank.▪ Created a multi-year, multimillion-dollar roadmap to prioritize projects, transform multiple legacy technology systems, and migrate to enterprise systems; presented recommendations and secured approval from the Board of Directors. ▪ Led change management supporting large-scale transformation including integration with the Project Management Office (PMO), customer experience organization, and culture building initiatives in partnership with Human Resources.▪ Strengthened data access, accuracy, and analysis by leading a corporate data transformation/conversion initiative.

Plano, Texas, Us

▪ Managed consulting engagements with Top 10 financial services firms; provided solutions and professional services designed to assist companies in growing their client portfolios.▪ Managed the Truist ATM fleet integration effort following the merger of BB&T Corporation and SunTrust Banks, Inc., including with 3rd-party vendor consolidation, fleet alignment, and technology integration/implementation.▪ Led risk management and mitigation engagements including regulatory Matters Requiring Attention (MRA mitigation), audits, and staffing requirements.

Minneapolis, Mn, Us

▪ Asked by senior leadership to manage the assessment and integration of a large technology investment for a 3rd-party, cloud-based platform that enabled logic-driven customer journeys for the centralized mortgage sales team. ▪ Represented the business for all risk, legal and compliance reviews including assessments, mitigating risk findings, developing Service Level Agreements (SLAs), and developing reporting packages.

Minneapolis, Mn, Us

▪ Led change management and performance improvement initiatives for a 700-seat organization across 3 sites charged with enhancing customer experience, production, cost, risk, and compliance.▪ Drove $22M in cost savings by implementing immediate and 5-year plans and reporting packages. ▪ Propelled operating efficiency 12% and increased customer pull-through 3% by leading a strategic transformation project with external consultants to streamline and enhance customer experience and drive business efficiencies.

Minneapolis, Mn, Us

▪ Recruited to newly created role to manage overarching business risk for OMNI channels within the three lines of defense, streamline the review process for 3rd-party vendors, and ensure compliance with state/federal regulations.▪ Served as Risk Representative for US Bank Risk during the preparation and launch of Zelle payment services as part of the Early Warning Systems partnership with the original six member banks.▪ Aligned risk reviews with an accelerated Agile delivery methodology by building internal reporting and risk oversight process.

San Francisco, California, Us

▪ Promoted to corporate role to lead teams and identify opportunities and solutions to address business challenges.▪ Reduced costs 30%+ by developing the company’s first 3-year roadmaps to unify goals and prioritize projects, strategic initiatives, and resources across lines of business, the IT organization, and operations. ▪ Generated $10M in annual savings by consolidating vendors and negotiating more favorable contracts.▪ Developed a strategic roadmap for the Corporate Ethics Group to streamline and manage identified risks.

San Francisco, California, Us

▪ Led key elements of post-merger integration following Wells Fargo’s acquisition of Wachovia. Reengineered and built processes to structure and align global resources and teams. ▪ Reduced costs and improved underwriter productivity from 65% to 95% by streamlining and standardizing processes.▪ Delivered $12M+ annual cost savings by leveraging offshore FTEs (with no reduction in US staff) to conduct analyses supporting US investment banking teams.▪ Increased monthly sales volume from $2M to $17M by building and leading a cross-sell program across 3 call centers.▪ Strengthened efficiency by conducting 60+ business assessments and identifying improvement opportunities.

San Francisco, California, Us

• Lead a cross functional team of 150+ employees in a board level strategic initiative to test the economics of a new customer experience model that showed a 132% sales increase in test stores • Lead a large process improvement effort to simplify a cross functional system of record leveraged • Built a new cross sell program leveraging three call centers totaling 300 employees. Program increased monthly sales volume from $2 million to $17 million

Master'S Degree, Integrated Marketing Communications

Bachelor Of Arts - Ba