Troy Mclaughlin, Tssp

Troy Mclaughlin, Tssp Email and Phone Number

Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency @ The Port Authority of New York & New Jersey
united states
Troy Mclaughlin, Tssp's Location
New York City Metropolitan Area, United States
About Troy Mclaughlin, Tssp

★ BUSINESS OPERATOR ★ TEAM LEADER ★ PROJECT MANAGER ★☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Over 20 Years of Progressive Management Experience at AECOM/Hudson Bergen Light Rail OperationsI build and lead teams to adapt and excel in challenging environments, ensuring that we have the right people, systems, and processes in place to achieve our goals. With extensive experience managing budgets, schedules, and stakeholders on enterprise projects and programs, I have a proven track record driving service availability, customer satisfaction, and safety compliance on large-scale, business critical initiatives.TEAM BUILDING & LEADERSHIP⇨ As Superintendent of Transportation for the Hudson Bergen Light Rail (HBLR) system, I managed a team of 100+ with a multimillion-dollar operating budget. My team was accountable for ensuring the safe and efficient transport of over 59,000 passengers each day.OPERATIONAL EXCELLENCE⇨ I led strategic review and overhaul of multiple processes and programs for the HBLR, partnering with cross-functional leaders and HR to identify, restructure, and eliminate inefficiencies. My efforts were instrumental in driving incremental revenue through service optimization and in cutting costs through process engineering.SYSTEM SAFETY⇨ Safety Management System Leadership: Spearheaded the development and implementation of a comprehensive Safety Management System (SMS), enhancing risk assessment, incident prevention, and compliance with regulatory safety standards, while fostering a culture of accountability and continuous improvement.PROJECT & PROGRAM MANAGEMENT⇨ Throughout my tenure, I took the lead on developing, documenting, and institutionalizing standard operating procedures (SOPs) governing all aspects of operations to ensure passenger safety and satisfaction. CULTURE BUILDING & CHANGE MANAGEMENT⇨ During multiple transitions of ownership and changes in leadership, I guided my team through challenges by setting forth clear deliverables and ensuring we all remained engaged in a shared purpose. 📧 Reach out through this profile or troy.mclaughlin36@gmail.com.SPECIALITIESBudgeting & Cost Control ✔︎ Coaching & Team Building ✔︎ Safety & Compliance ✔︎ Continuous Quality Improvement ✔︎ Project & Program Management ✔︎ Audits & Investigations

Troy Mclaughlin, Tssp's Current Company Details
The Port Authority of New York & New Jersey

The Port Authority Of New York & New Jersey

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Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency
united states
Website:
jointheportauthority.com
Employees:
4296
Troy Mclaughlin, Tssp Work Experience Details
  • The Port Authority Of New York & New Jersey
    Assistant Manager/ System Safety Manager
    The Port Authority Of New York & New Jersey Feb 2017 - Present
    New Jersey, United States
    As the Assistant Manager/System Safety Manager for AirTrain Operations, you will play a critical role in overseeing the control center, contractors, and vendors for a service transporting over 12 million passengers annually. This role requires comprehensive management of safety operations, rapid incident response, and continuous process improvement to ensure safe and efficient transportation.▶︎ Lead system safety programs and act as the primary contact for AirTrain operations.▶︎ Serve as deputy for the $38 million contract (annual), ensuring contract adherence, budget compliance, and operational efficiency.▶︎ Drive improvements in safety protocols through the Safety Management System (SMS), enhancing audit and compliance measures.▶︎ Chair the AirTrain Safety and Security Committee, expediting the resolution of corrective action plans for incident investigations.▶︎ Spearhead vendor management and selection, contributing to infrastructure resilience amid challenges like extreme weather.▶︎ Enhance the passenger experience by implementing new customer service strategies and managing the command center's communication flow.
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  • Open To New Opportunities
    Program Manager
    Open To New Opportunities Oct 2016 - Feb 2017
  • Aecom
    Superintendent Of Transportation | Safety, Compliance, & Operational Excellence
    Aecom 2009 - Oct 2016
    Jersey City, Nj | Hudson Bergen Light Rail
    Hired, trained, coached, and developed cross-functional 100+-person staff. Analyzed system data to drive field activities, led safety investigations, and managed subcontractor contracts/awards. Established leader-led culture of performance and accountability, providing coaching and conflict resolution opportunities to effectively manage out non-performers and create bench internally.HIGHLIGHTS OF CONTRIBUTIONS▶︎ Created new revenue stream by identifying service gaps and recommending action plans to fulfill unmet needs. ▶︎ Led vendor evaluation, contract negotiations, and administration of subcontracts valued at upwards of $100K.▶︎ Brought system to top 5 on-time performance, winning national awards for service excellence.▶︎ Appointed program manager for capital asset replacement program, orchestrating all planned service outages testing, repair, and replacement of damaged/aging components. ▶︎ Served as project director on short-listed bid for multimillion-dollar operations contract proposal initiative. ▶︎ Devised SOPs, operating plan, adverse weather plan, and service/transportation plan for system moving +59,000 passengers daily.▶︎ Managed multiple stakeholders during collective bargaining negotiations, leveraging relationships and diplomacy to gain buy-in and expedite agreements.
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  • Aecom
    Assistant Superintendent | Budgeting, Operations, & Staff Management
    Aecom 2007 - 2009
    Jersey City, Nj | Hudson Bergen Light Rail (Hblr)
    Direct report to superintendent. Managed OPEX/CAPEX budgets to continually improve profitability and efficiency and held budget variance at or below 6%. Spearheaded rail improvement initiatives and managed 80+ cross-functional staff. HIGHLIGHTS OF CONTRIBUTIONS▶︎ Liaised between the corporate office and the front line to effectively communicate and gain buy-in around deliverables. ▶︎ Led safety and operations training with both union/non-union workforce in 24/7 operation, tailoring approach to maximize engagement. ▶︎ Introduced and enforced compliance to best practices covering passenger safety, preventive maintenance, and recording/analysis of shift qualify audits.
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  • Aecom
    Lead Controller/Controller | Operations, Safety & Preventive Maintenance
    Aecom 2007 - 2009
    Jersey City, Nj | Hudson Bergen Light Rail
    Promoted 2X in 4 years. Implemented the transportation plan, liaised with internal and external stakeholders to reroute outages, and ensured continual, safe movement of passengers.
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  • Aecom
    Line Supervisor (Previous Positions In Safety & Operations)
    Aecom 2000 - 2003
    Jersey City, Nj | Hudson Bergen Light Rail
    Promoted 4X in 3 years. Monitored performance of all operators to ensure compliance with DOT standards for speed, vehicle operation, and personal conduct. Responded to incidents and accidents during shifts and prepared detailed investigation reports.Line Supervisor (2002 - 2003)Train Operator (2001 - 2002)Flagman/Security Guard (2000 - 2001)
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Troy Mclaughlin, Tssp Skills

Operations Management Transportation Program Management Project Planning Project Management Rail Transport Transportation Management Training Employee Training Training And Development Coaching Workplace Safety Passenger Safety Compliance Business Process Improvement Department Budgeting Union Relations Employee Engagement Contract Management

Troy Mclaughlin, Tssp Education Details

Frequently Asked Questions about Troy Mclaughlin, Tssp

What company does Troy Mclaughlin, Tssp work for?

Troy Mclaughlin, Tssp works for The Port Authority Of New York & New Jersey

What is Troy Mclaughlin, Tssp's role at the current company?

Troy Mclaughlin, Tssp's current role is Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency.

What schools did Troy Mclaughlin, Tssp attend?

Troy Mclaughlin, Tssp attended Western Governors University, Cornell University Ilr School, Fairleigh Dickinson University, New Jersey Institute Of Technology.

What skills is Troy Mclaughlin, Tssp known for?

Troy Mclaughlin, Tssp has skills like Operations Management, Transportation, Program Management, Project Planning, Project Management, Rail Transport, Transportation Management, Training, Employee Training, Training And Development, Coaching, Workplace Safety.

Who are Troy Mclaughlin, Tssp's colleagues?

Troy Mclaughlin, Tssp's colleagues are Ferdinand Frollani, Daymily Ramos, Frank Anselmo, Anthony Olivella, Jake Lamont, Edwin Baez, Susie Lai, Pe, Ptoe, Ptp.

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