Troy Mclaughlin, Tssp
AeroLeads people directory · profile

Troy Mclaughlin, Tssp Email & Phone Number

Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency at The Port Authority of New York & New Jersey
Location: New York City Metropolitan Area, United States 6 work roles 4 schools
LinkedIn matched
✓ Verified July 2026 3 data sources Profile completeness 100%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
The Port Authority of New York & New Jersey
Role
Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency
Location
New York City Metropolitan Area, United States
Company size
4296 employees

Who is Troy Mclaughlin, Tssp? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Troy Mclaughlin, Tssp is listed as Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency at The Port Authority of New York & New Jersey, a with 4296 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Troy Mclaughlin, Tssp.

Troy Mclaughlin, Tssp previously worked as Assistant Manager/ System Safety Manager at The Port Authority Of New York & New Jersey and Program Manager at Open To New Opportunities. Troy Mclaughlin, Tssp holds Bachelor Of Business Administration - Bba from Western Governors University.

Company email context

Email format at The Port Authority of New York & New Jersey

This section adds company-level context without repeating Troy Mclaughlin, Tssp's masked contact details.

The Port Authority of New York & New Jersey

Review company-level records connected to Troy Mclaughlin, Tssp before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Troy Mclaughlin, Tssp

★ BUSINESS OPERATOR ★ TEAM LEADER ★ PROJECT MANAGER ★☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲Over 20 Years of Progressive Management Experience at AECOM/Hudson Bergen Light Rail OperationsI build and lead teams to adapt and excel in challenging environments, ensuring that we have the right people, systems, and processes in place to achieve our goals. With extensive experience managing budgets, schedules, and stakeholders on enterprise projects and programs, I have a proven track record driving service availability, customer satisfaction, and safety compliance on large-scale, business critical initiatives.TEAM BUILDING & LEADERSHIP⇨ As Superintendent of Transportation for the Hudson Bergen Light Rail (HBLR) system, I managed a team of 100+ with a multimillion-dollar operating budget. My team was accountable for ensuring the safe and efficient transport of over 59,000 passengers each day.OPERATIONAL EXCELLENCE⇨ I led strategic review and overhaul of multiple processes and programs for the HBLR, partnering with cross-functional leaders and HR to identify, restructure, and eliminate inefficiencies. My efforts were instrumental in driving incremental revenue through service optimization and in cutting costs through process engineering.SYSTEM SAFETY⇨ Safety Management System Leadership: Spearheaded the development and implementation of a comprehensive Safety Management System (SMS), enhancing risk assessment, incident prevention, and compliance with regulatory safety standards, while fostering a culture of accountability and continuous improvement.PROJECT & PROGRAM MANAGEMENT⇨ Throughout my tenure, I took the lead on developing, documenting, and institutionalizing standard operating procedures (SOPs) governing all aspects of operations to ensure passenger safety and satisfaction. CULTURE BUILDING & CHANGE MANAGEMENT⇨ During multiple transitions of ownership and changes in leadership, I guided my team through challenges by setting forth clear deliverables and ensuring we all remained engaged in a shared purpose. 📧 Reach out through this profile or troy.mclaughlin36@gmail.com.SPECIALITIESBudgeting & Cost Control ✔︎ Coaching & Team Building ✔︎ Safety & Compliance ✔︎ Continuous Quality Improvement ✔︎ Project & Program Management ✔︎ Audits & Investigations

Listed skills include Operations Management, Transportation, Program Management, Project Planning, and 15 others.

Current workplace

Troy Mclaughlin, Tssp's current company

Company context helps verify the profile and gives searchers a useful next step.

The Port Authority of New York & New Jersey
The Port Authority Of New York & New Jersey
Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency
united states
Website
jointheportauthority.com
Employees
4296
AeroLeads page
Company profile
View company profile Email format
6 roles · 27 years

Troy Mclaughlin, Tssp work experience

A career timeline built from the work history available for this profile.

Assistant Manager/ System Safety Manager

Current
The Port Authority Of New York & New Jersey

New Jersey, United States

As the Assistant Manager/System Safety Manager for AirTrain Operations, you will play a critical role in overseeing the control center, contractors, and vendors for a service transporting over 12 million passengers annually. This role requires comprehensive management of safety operations, rapid incident response, and continuous process improvement to ensure safe and efficient transportation.▶︎ Lead system safety programs and act as the primary contact for AirTrain operations.▶︎ Serve as deputy for the $38 million contract (annual), ensuring contract adherence, budget compliance, and operational efficiency.▶︎ Drive improvements in safety protocols through the Safety Management System (SMS), enhancing audit and compliance measures.▶︎ Chair the AirTrain Safety and Security Committee, expediting the resolution of corrective action plans for incident investigations.▶︎ Spearhead vendor management and selection, contributing to infrastructure resilience amid challenges like extreme weather.▶︎ Enhance the passenger experience by implementing new customer service strategies and managing the command center's communication flow.

Feb 2017 - Present

Program Manager

Open To New Opportunities
Oct 2016 - Feb 2017

Superintendent Of Transportation | Safety, Compliance, & Operational Excellence

Aecom

Jersey City, Nj | Hudson Bergen Light Rail

Hired, trained, coached, and developed cross-functional 100+-person staff. Analyzed system data to drive field activities, led safety investigations, and managed subcontractor contracts/awards. Established leader-led culture of performance and accountability, providing coaching and conflict resolution opportunities to effectively manage out non-performers and create bench internally.HIGHLIGHTS OF CONTRIBUTIONS▶︎ Created new revenue stream by identifying service gaps and recommending action plans to fulfill unmet needs. ▶︎ Led vendor evaluation, contract negotiations, and administration of subcontracts valued at upwards of $100K.▶︎ Brought system to top 5 on-time performance, winning national awards for service excellence.▶︎ Appointed program manager for capital asset replacement program, orchestrating all planned service outages testing, repair, and replacement of damaged/aging components. ▶︎ Served as project director on short-listed bid for multimillion-dollar operations contract proposal initiative. ▶︎ Devised SOPs, operating plan, adverse weather plan, and service/transportation plan for system moving +59,000 passengers daily.▶︎ Managed multiple stakeholders during collective bargaining negotiations, leveraging relationships and diplomacy to gain buy-in and expedite agreements.

2009 - Oct 2016

Assistant Superintendent | Budgeting, Operations, & Staff Management

Aecom

Jersey City, Nj | Hudson Bergen Light Rail (Hblr)

Direct report to superintendent. Managed OPEX/CAPEX budgets to continually improve profitability and efficiency and held budget variance at or below 6%. Spearheaded rail improvement initiatives and managed 80+ cross-functional staff. HIGHLIGHTS OF CONTRIBUTIONS▶︎ Liaised between the corporate office and the front line to effectively communicate and gain buy-in around deliverables. ▶︎ Led safety and operations training with both union/non-union workforce in 24/7 operation, tailoring approach to maximize engagement. ▶︎ Introduced and enforced compliance to best practices covering passenger safety, preventive maintenance, and recording/analysis of shift qualify audits.

2007 - 2009 ~2 yrs

Lead Controller/Controller | Operations, Safety & Preventive Maintenance

Aecom

Jersey City, Nj | Hudson Bergen Light Rail

Promoted 2X in 4 years. Implemented the transportation plan, liaised with internal and external stakeholders to reroute outages, and ensured continual, safe movement of passengers.

2007 - 2009 ~2 yrs

Line Supervisor (Previous Positions In Safety & Operations)

Aecom

Jersey City, Nj | Hudson Bergen Light Rail

Promoted 4X in 3 years. Monitored performance of all operators to ensure compliance with DOT standards for speed, vehicle operation, and personal conduct. Responded to incidents and accidents during shifts and prepared detailed investigation reports.Line Supervisor (2002 - 2003)Train Operator (2001 - 2002)Flagman/Security Guard (2000 - 2001)

2000 - 2003 ~3 yrs
Team & coworkers

Colleagues at The Port Authority of New York & New Jersey

Other employees you can reach at jointheportauthority.com. View company contacts for 4296 employees →

LW Lawrence Wilson Lawrence Wilson Colleague at The Port Authority Of New York & New JerseyNew York City Metropolitan Area, United States View → TR Tania Rhiney Tania Rhiney Colleague at The Port Authority Of New York & New JerseySioux Falls, South Dakota, United States View → FD Fabio Dos Santos Fabio Dos Santos Colleague at The Port Authority Of New York & New JerseyDunellen, New Jersey, United States View → MA Michael Ambrosio Michael Ambrosio Colleague at The Port Authority Of New York & New JerseyNew York, United States View → LM Louis Matirko Louis Matirko Colleague at The Port Authority Of New York & New JerseyChester, New Jersey, United States View → TM Tom Moen Tom Moen Colleague at The Port Authority Of New York & New JerseyPompton, New Jersey, United States View → MD Matthew Difeo Matthew Difeo Colleague at The Port Authority Of New York & New JerseyJersey City, New Jersey, United States View → SD Steve De Santo Steve De Santo Colleague at The Port Authority Of New York & New JerseyNewark, New Jersey, United States View → RC Richard Codd Richard Codd Colleague at The Port Authority Of New York & New JerseyStaten Island, New York, United States View → RH Rose Horsford Rose Horsford Colleague at The Port Authority Of New York & New JerseyUnion City, New Jersey, United States View →
4 education records

Troy Mclaughlin, Tssp education

FAQ

Frequently asked questions about Troy Mclaughlin, Tssp

Quick answers generated from the profile data available on this page.

What company does Troy Mclaughlin, Tssp work for?

Troy Mclaughlin, Tssp works for The Port Authority of New York & New Jersey.

What is Troy Mclaughlin, Tssp's role at The Port Authority of New York & New Jersey?

Troy Mclaughlin, Tssp is listed as Managing People & Processes to Drive Operational Excellence, Customer Satisfaction, & Efficiency at The Port Authority of New York & New Jersey.

Where is Troy Mclaughlin, Tssp based?

Troy Mclaughlin, Tssp is based in New York City Metropolitan Area, United States while working with The Port Authority of New York & New Jersey.

What companies has Troy Mclaughlin, Tssp worked for?

Troy Mclaughlin, Tssp has worked for The Port Authority Of New York & New Jersey, Open To New Opportunities, and Aecom.

Who are Troy Mclaughlin, Tssp's colleagues at The Port Authority of New York & New Jersey?

Troy Mclaughlin, Tssp's colleagues at The Port Authority of New York & New Jersey include Lawrence Wilson, Tania Rhiney, Fabio Dos Santos, Michael Ambrosio, and Louis Matirko.

How can I contact Troy Mclaughlin, Tssp?

You can use AeroLeads to view verified contact signals for Troy Mclaughlin, Tssp at The Port Authority of New York & New Jersey, including work email, phone, and LinkedIn data when available.

What schools did Troy Mclaughlin, Tssp attend?

Troy Mclaughlin, Tssp holds Bachelor Of Business Administration - Bba from Western Governors University.

What skills is Troy Mclaughlin, Tssp known for?

Troy Mclaughlin, Tssp is listed with skills including Operations Management, Transportation, Program Management, Project Planning, Project Management, Rail Transport, Transportation Management, and Training.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.