Troy Dyer Email & Phone Number

Maple Valley, Wa, Us

Snoqualmie, Washington, United States

Issaquah, Washington, United States

• Managed a system administrator and together provided day-to-day operations support for 115 employees across seven offices in three states.• Provide strategic planning for future IT growth and upgrades to streamline and create a more dynamic environment. Aligned company IT goals with modern technology and best practices.• Handle data retention, data preservation, system security and eDiscovery.• Migrated company from old Avaya phone system to modern Microsoft Teams based phone system.• Onboarded the company into the BOX ecosystem and migrated over 6.5TB of data to their secure cloud platform.• Implemented ticketing system with Teams integration for a consolidated support process.• Implemented technology replacement cycle for employees to guarantee user hardware keeps up with ever evolving system and software requirements.• Standardized company network equipment (Cisco Meraki), installed new hardware and streamlined the support process for all offices up and down the West coast.• Work with technology committee to implement new technologies such as GETAC LTE tablets for field staff to streamline processes and increase efficiency. • Prepare training materials and provide one-on-one training for new employee on-boarding.• Handle yearly technology budgeting ($600K) and all technology related purchases.• Handle setting up all new equipment and shipping to new users.

Seattle, Washington, United States

• Planned and implemented a full company migration away from an IT managed service provider. Brought all IT platforms, subscriptions, administration and support in house and under company control.• Managed the rollout of new tools and technology such as Azure Active Directory, SharePoint, ConnectWise, Barracuda Essentials, WebRoot, Rippling and HALP.• Managed two data analysts who worked with our SQL Database and created dashboards using PowerBi. • Handled all day-to-day IT and security operations including account administration over multiple platforms, office network administration via Meraki interface, all tier technical support, new user onboarding, hardware setup and shipping of equipment to new and current users.• Purchased, setup, maintained and supported a fleet of Microsoft Surface Laptops and MacBook Pro's.• Administered multiple M365 tenants, Azure tenant and multiple SaaS platforms including Box, DocuSign, Slack and others.• Worked with internal marketing team to send mass-emails to clients and prospective clients using MailChimp and ActivCampaign.• Performed graphic design and website administration for company website and blog.• Planned and developed written policies and procedures for all company technology.• Worked with operations team to complete request for proposals (RFP).• Prepared training materials and provided one-on-one training to new employees on the use of company specific technology platforms.• Audited, consolidated and streamlined all technology platforms, services and subscriptions. Total savings of over $60k a year for the company.

Remote

• Designed and executed video live stream video content on Mixer, Twitch and Trovo.• Built and maintained a PC specifically for live streaming content using OBS and Stream Elements.• Built out green screen area, lighting and equipment for live streaming.• Built and maintained a social media following on Instagram and Twitter.• Handled my own graphic design and promotional marketing to drive live event attendance using Adobe PhotoShop, Adobe After Effects, Adobe Premiere Pro and Camtasia.

Pine Lake Middle School

• Provide first-line operational support to students, teachers, support staff and administrators. Field and resolve technology related questions and work orders for over 1000 end-users, 900 Windows devices (desktops, laptops, and Surface Pros) and over 400 iPads, as well as building printers, projectors, document cameras, etc. • Communicate complex information in non-technical terms to maximize student and staff potential. Provide individual and group training for teachers and support staff when necessary. • Managed and trained part time technology specialists.• Conduct annual physical inventory and maintain building inventory database of computers, software, peripherals and related equipment and materials. • Conduct the installation, configuration, and maintenance of desktop computers, laptops, Surface tablets, shared network drives and folders, network connectivity, and hardware peripherals. Provide advanced problem analysis and system performance reports as needed. • Maintain desktop computers, laptop computers, Surface tablets, applications, and network printers within Microsoft Active Directory. • Serve on school technology committee and advise building administration on technology budgeting, purchases, and inventory management. • Document best practices for preventative maintenance, support, monitoring and configuration. • Monitor computer use and provide assistance to students with class projects during open class, lunchtime and before/after school, as directed by certified staff. • Assist teachers, support staff and students with the creation and printing of large format poster projects using Microsoft Publisher, Adobe PhotoShop and HP DesignJet Z2100 (44") printer. • Create, update and publish daily announcements to BrightSign equipped TV's located around campus using BrightAuthor software.• Maintain the school’s web presence under the supervision of the school principal and the District’s Web Systems Manager.

Maple Valley, Washington

Specializing in small business and non-profit web design and development.

Kirkland, Wa

• Worked directly with Ceton's nationwide customer base providing tier 1, tier 2 and tier 3 technical support using an online ticket system, by phone, by email and using remote desktop. • Resolved technical problems involving the Ceton product line, customers PC hardware, customers home networks, Windows 7, Windows 8/8.1, Windows Media Center and national cable providers, such as Comcast, Time Warner, and Cox. • Helped build and maintain the support department computer test lab and development team computers. • Repaired company desktops, laptops and any other electronics as needed. • Worked with both the software engineers and hardware developers to test software packages and hardware updates. • Worked directly with the development team on early prototypes; including basic PCB layout/design, producing parts lists, assembly of prototypes, soldering, design and building of custom wire harnesses.• Wrote, edited and published technical documentation, how-to articles and FAQ's for the company knowledge base including custom wiring diagrams and recommended layout schematics using Microsoft Visio. • Solely produced, edited and published a series of videos featuring the Ceton infiniTV using Camtasia Studio for the company's website and YouTube channel.

Business Administration & Communications

Activities and Societies: Alpha Kappa Psi - Kappa Xi Chapter, Reserve Officers' Training Corps (ROTC) - ARMY

Education record

Network Engineering

Completed 8 month hands on network engineering program. Studied Microsoft software technologies. Studied Cisco software and hardware.