Troy Dyer Email & Phone Number

Maple Valley, WA, US

Snoqualmie, Washington, United States

Issaquah, Washington, United States

• Managed a system administrator and together provided day-to-day operations support for 115 employees across seven offices in three states.
• Provide strategic planning for future IT growth and upgrades to streamline and create a more dynamic environment. Aligned company IT goals with modern technology and best practices.
• Handle data retention, data preservation, system security and eDiscovery.
• Migrated company from old Avaya phone system to modern Microsoft Teams based phone system.
• Onboarded the company into the BOX ecosystem and migrated over 6.5TB of data to their secure cloud platform.
• Implemented ticketing system with Teams integration for a consolidated support process.

Seattle, Washington, United States

• Planned and implemented a full company migration away from an IT managed service provider. Brought all IT platforms, subscriptions, administration and support in house and under company control.
• Managed the rollout of new tools and technology such as Azure Active Directory, SharePoint, ConnectWise, Barracuda Essentials, WebRoot, Rippling and HALP.
• Managed two data analysts who worked with our SQL Database and created dashboards using PowerBi.
• Handled all day-to-day IT and security operations including account administration over multiple platforms, office network administration via Meraki interface, all tier technical support, new user onboarding, hardware.
• Purchased, setup, maintained and supported a fleet of Microsoft Surface Laptops and MacBook Pro's.
• Administered multiple M365 tenants, Azure tenant and multiple SaaS platforms including Box, DocuSign, Slack and others.

Remote

• Designed and executed video live stream video content on Mixer, Twitch and Trovo.
• Built and maintained a PC specifically for live streaming content using OBS and Stream Elements.
• Built out green screen area, lighting and equipment for live streaming.
• Built and maintained a social media following on Instagram and Twitter.
• Handled my own graphic design and promotional marketing to drive live event attendance using Adobe PhotoShop, Adobe After Effects, Adobe Premiere Pro and Camtasia.

Pine Lake Middle School

• Provide first-line operational support to students, teachers, support staff and administrators. Field and resolve technology related questions and work orders for over 1000 end-users, 900 Windows devices (desktops.
• Communicate complex information in non-technical terms to maximize student and staff potential. Provide individual and group training for teachers and support staff when necessary.
• Managed and trained part time technology specialists.
• Conduct annual physical inventory and maintain building inventory database of computers, software, peripherals and related equipment and materials.
• Conduct the installation, configuration, and maintenance of desktop computers, laptops, Surface tablets, shared network drives and folders, network connectivity, and hardware peripherals. Provide advanced problem.
• Maintain desktop computers, laptop computers, Surface tablets, applications, and network printers within Microsoft Active Directory.

Maple Valley, Washington

Specializing in small business and non-profit web design and development.

Kirkland, WA

• Worked directly with Ceton's nationwide customer base providing tier 1, tier 2 and tier 3 technical support using an online ticket system, by phone, by email and using remote desktop.
• Resolved technical problems involving the Ceton product line, customers PC hardware, customers home networks, Windows 7, Windows 8/8.1, Windows Media Center and national cable providers, such as Comcast, Time Warner.
• Helped build and maintain the support department computer test lab and development team computers.
• Repaired company desktops, laptops and any other electronics as needed.
• Worked with both the software engineers and hardware developers to test software packages and hardware updates.
• Worked directly with the development team on early prototypes; including basic PCB layout/design, producing parts lists, assembly of prototypes, soldering, design and building of custom wire harnesses.

Business Administration & Communications

Activities and Societies: Alpha Kappa Psi - Kappa Xi Chapter, Reserve Officers' Training Corps (ROTC) - ARMY

Education record

Network Engineering

Completed 8 month hands on network engineering program. Studied Microsoft software technologies. Studied Cisco software and hardware.