With over 15 years of experience in management, hospitality, and retail, and over 10 years of experience in information technology, I am a Field Leader at Everon, a leading provider of security and smart home solutions. I lead a team of Field Techs in Northern New Mexico, delivering high-quality customer service and technical support, while lowering daily SLA calls and producing company profit. I have skills in network systems administration, social networking, and problem solving. I am always rolling with the changes and looking to learn new ways to improve myself and my team. I am passionate about building employees who want to learn and grow with the company, and creating long-lasting relationships with customers and partners. My goal is to ensure customer satisfaction and loyalty, and to contribute to Everon's growth and success.