• Involved in entire program lifespan from client onboarding, design of analysis, resource production planning, development of client needs, delivery of final product and maintenance of project going forward.• Responsible for line management of research managers, data analysts, and various support staff• Developed and maintained internal dashboards to show key production metrics with a focus on improving operational efficiency and decreasing production costs by 15%• Drove operational initiatives to increase project profit margins by 10% annually• Directed my team’s resource planning, on-budget project execution, outsourced vendor relations and copyright compliance• Established and coordinated departmental training and support during implementation of new analytic and production systems• Provided pricing quotes, compiled contracts, and SOWs via Salesforce.com• Created project specifications based upon client’s need and collaborated with IT to modify, test, and implement changes to the software application platform

• Developed and produced qualitative communication measurement programs for Fortune 500 clients • Analyzed data and translated findings into meaningful reports, providing insights and helping brands tie media performance to their business goals• Developed and built relationships with executive-level communications professionals and designed their analysis programs in tandem

• Analyzed data using a combination of the company’s proprietary production system and Microsoft Excel and Analysis Services• Built charts and graphs showing the data in the most relevant and useful manner for the client to see results• Set up and maintained project databases