Troy Masters

Troy Masters Email and Phone Number

Director of Information Technology @ SEIU 775 Benefits Group
Seattle, WA, US
Troy Masters's Location
Seattle, Washington, United States, United States
Troy Masters's Contact Details

Troy Masters personal email

n/a
About Troy Masters

Why am I talking like the Queen of England? Because at some point in my career I learned that I could defuse a tense situation or motivate a stressed-out team by cracking a joke or talking in a funny accent. It’s been called my 'special sauce'. I also learned that I’m pretty intuitive at figuring out what people are feeling and what motivates them. People really like working for me and that helps us do our best work together. I’m frequently asked to come in and help rebuild a damaged team or repair bridges with the business, and I love that.I’ve successfully managed software development, led project teams, developed strategy, built and managed budgets, piloted new technology, and oversaw 24 x 7 production support. How did I do all that with my degree in Philosophy? That's the best part of a liberal arts education -- I can figure things out -- all while keeping the team laughing, the customer happy and producing business results. TECHNOLOGY LEADERI have a proven track record of leading technology organizations and creating strong relationships with business customers. I build high-performing teams by creating a collaborative, fun environment based on trust, coaching, respect, and humor. I am regarded as an influential leader, passionate about inclusion, transparency, and risk-taking, which drive creativity and project execution. I deal with challenges head-on in order to clear the way for results. I am skilled at keeping the vision in view while connecting the dots and managing the details. KEY COMPETENCIES• Application Management• Project Management• Portfolio Management• Organizational Change Management• People Management: Coaching, Mentoring, Emotional Intelligence• Scrum / Agile• Business Capability Roadmap Development• Strategy development • Budgeting

Troy Masters's Current Company Details
SEIU 775 Benefits Group

Seiu 775 Benefits Group

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Director of Information Technology
Seattle, WA, US
Troy Masters Work Experience Details
  • Seiu 775 Benefits Group
    Director Of Information Technology
    Seiu 775 Benefits Group
    Seattle, Wa, Us
  • University Of Washington
    Director Of Workday Hrp Application Management
    University Of Washington Jul 2020 - Aug 2024
    Seattle, Wa, Us
    I led the Workday HRP Application Management team for the University of Washington. My teams did configuration work in support of the core Workday Human Capital Management (HCM) module including Compensation, Benefits, Time, Absence, as well as Payroll. I also had interim leadership of our Workday Reporting, QA, and Tenant Management teams.
  • Seattle Children'S
    Manager | It Project And Portfolio Managment
    Seattle Children'S Jan 2017 - Jun 2020
    Seattle, Wa, Us
    As the manager of IT Project and Portfolio Management, I supervised a team of 30+ FTEs and contract project managers, scrum masters, systems analysts, and applications analysts that support IT application, infrastructure, and facilities projects. I was also the application owner of the Seattle Children’s enterprise portfolio management application, Planview PPM Pro. Some notable accomplishments:• Architected and rolled out a new quarterly planning process for IT built around ROI and linkage to strategy that includes key business leaders in the decision-making process for the first time.• Led the successful rollout of Planview’s PPM Pro application across the enterprise, enabling leaders to make strategic project decisions based on actual capacity and demand data. • Led the high-priority cost savings effort to consolidate Children’s IT contract project management suppliers down to a single strategic partner, and to move away from a staff augmentation model to a project-based model.
  • Big Fish Games
    Pmo Manager | It Operations
    Big Fish Games 2016 - 2017
    Seattle, Washington, Us
    Led a team of project managers supporting IT Operations for Big Fish Games offices in Seattle and Oakland, CA. • Developed and launched new project management metrics for the organization. • Redesigned project management status reporting for IT Operations.• Implemented a new intake process for new projects to help provide better visibility to upcoming work, identify cross-IT dependencies, and to help with prioritization. • Improved the project charter development process to help insure that business requirements and acceptance criteria are better captured from customers.• Socialized change management processes to ensure project schedules include communication and training plans.
  • Allrecipes.Com
    Director | Project Management
    Allrecipes.Com 2015 - 2016
    Seattle, Wa, Us
    Led a team of Scrum Masters / Project Managers supporting Agile development teams for Allrecipes.com and EatingWell.com. • Developed and deployed first-ever team level metrics for the organization in order to increase transparency of team velocity, issues and risk, and performance against plan. • Managed the successful transition from JIRA to Rally for the PMO, Product, and Development teams to take advantage of Rally’s more robust portfolio management functionality.• Championed and funded Scrum Master and Scrum Product Owner certification training across the organization.
  • Bill And Melinda Gates Foundation
    Sr. It Manager
    Bill And Melinda Gates Foundation 2011 - 2015
    Seattle, Wa, Us
    Led a team of business analysts, product managers, and configuration specialists supporting business applications for Human Resources, Facilities, and Travel. • Managed the team supporting Workday in successful releases of Payroll and Talent releases, transitioned team to Agile / Scum development. • Collaborated with business stakeholders to develop first-ever business capability roadmaps which have become the standard for informing IT strategy planning, budgeting, and project implementation.• Selected to lead cross-functional IT project to evaluate, plan, and execute Scaled Agile Framework (SAFe) deployment designed to reduced WIP (Work In Progress) and cost.• Consistently rated highly for leadership skills and employee satisfaction, “the best manager I’ve ever had”.
  • Bill And Melinda Gates Foundation
    It Project Manager | Business Intelligence
    Bill And Melinda Gates Foundation Mar 2011 - Jun 2012
    Seattle, Wa, Us
    Hired to create a collaborative environment, build a cohesive and productive team, and build bridges across IT and the business. Functioned as change agent, scrum master, and project manager.• Led an Agile team in developing a first-ever tool to help assess the impact of “College Ready” program grants on high-school graduation rates.• Successfully partnered with the CIO in leading the change management effort for the IT reorganization, including socialization, risk mitigation, buy-in, and execution.
  • Boeing
    It Manager
    Boeing Sep 2009 - Dec 2011
    Arlington, Va, Us
    Application Development manager leading a team of developers, analysts, project managers, and testers on new development, maintenance, and production support of customer-facing and internal applications.• Successfully championed the transition to Agile for both business and IT teams, partnering with internal business customers, removing roadblocks, inspiring the teams to take risks.• Volunteered to mentor and coach interns and junior employees to discover their career paths.
  • Boeing
    It Project Manager
    Boeing Sep 2006 - Sep 2009
    Arlington, Va, Us
    Hired to turn around a failing project that was late and over budget; repaired relationships between the business and IT teams.• Led a team to develop a first-ever web-based tool, enabling commercial airline customers to access airplane operational data that had previously been available only on paper. • Transitioned the project team from Waterfall to Agile and on to a successful launch. Oversaw the successful sprint cadence for maintenance of the system and managed 24x7 production support of the system.
  • Amazon.Com
    Technical Program Manager
    Amazon.Com Jan 2006 - Aug 2006
    Seattle, Wa, Us
    Hired as a key member of the project team which launched a new division supplying multi-channel platforms (web, in-store, telephone) for the brick and mortar retailers that want to utilize Amazon’s expertise.• Developed production support model, training, and implementation plans for the new system at the Marks & Spencer department store chain in the UK. Based on solid retail experience, built a strong partnering relationship with the business customer in London.

Troy Masters Skills

Project Management Program Management Business Analysis Leadership Sdlc Software Development Process Improvement Vendor Management Analysis Cross Functional Team Leadership Project Planning Agile Methodologies Management Business Intelligence Strategy Requirements Analysis Scrum Team Leadership Agile Project Management Constructive Feedback Lean Transformation Budget Management Career Development

Troy Masters Education Details

  • University Of Washington
    University Of Washington
    Philosophy

Frequently Asked Questions about Troy Masters

What company does Troy Masters work for?

Troy Masters works for Seiu 775 Benefits Group

What is Troy Masters's role at the current company?

Troy Masters's current role is Director of Information Technology.

What is Troy Masters's email address?

Troy Masters's email address is tmasters@uw.edu

What is Troy Masters's direct phone number?

Troy Masters's direct phone number is +120629*****

What schools did Troy Masters attend?

Troy Masters attended University Of Washington.

What skills is Troy Masters known for?

Troy Masters has skills like Project Management, Program Management, Business Analysis, Leadership, Sdlc, Software Development, Process Improvement, Vendor Management, Analysis, Cross Functional Team Leadership, Project Planning, Agile Methodologies.

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