- Managed and deployed Mac endpoint solutions using Jamf Pro, Munki, and AutoPKG ensuring streamlined device management and consistent performance across the organization.- Utilized GitHub and VS Code to create pull requests, adding extension attributes and scripts to Jamf, Cruise AutoPKG, and Munki repositories driving automation and improving system management.- Collaborated with development teams for version control, ensuring seamless integration of new features and scripts into Jamf, Cruise AutoPKG, and Munki environments.- Streamlined endpoint management and automation workflows, enhancing overall system performance, reliability, and user experience.- Developed and enforced policies for software updates, application deployments, and system configurations, optimizing endpoint functionality and ensuring security compliance.- Automated device provisioning, configuration, and patch management workflows, reducing manual intervention and improving operational efficiency.- Monitored and responded to security incidents and vulnerabilities impacting macOS devices, - Ensured endpoints adhered to regulatory and organizational compliance requirements (e.g.,CIS Benchmarks), safeguarding data integrity and privacy.- Collaborated with cross-functional teams to integrate Mac endpoints into enterprise IT ecosystems, including identity management, and MDM platforms- Provided Tier 3 support for complex macOS issues, acting as an escalation point for IT support teams and resolving high-priority technical challenges.- Developed and maintained technical documentation and knowledge base articles, enhancing team knowledge, promoting knowledge sharing, and supporting self-service initiatives.- Evaluated and recommended hardware and software improvements, enhancing user productivity and optimizing device performance.- Partnered with end-users to provide training and best practices for macOS device usage, fostering user independence and reducing support requests.

* Managed and updated 1000+ endpoints using JAMF app installer, Auto PKGR and JAMF composer.* Created, packaged and deployed device Certificates using JAMF configuration profiles and JAMF Composer.* Managed 3 separate corporate Okta identities.* Created custom SAML and OIDC Okta applications in Okta and verified SAML integration was correct using SAML Tracer.* Create and maintain technical knowledge base documents.* Implemented and managed Okta Device trust for all enterprise computer and devices.* Manage corporate identity and SSO using Okta.* Created Okta API’s for Dev team.* Created custom IDP’s within okta for external clients.* Created and managed our fleet of Azure Windows Virtual machines.* Integrated our Window Virtual desktop environment with Okta using Okta API’s and groups to associate users with custom VM’s using Okta LDAP.* Create & manage technical system procedure documentation and ensure it is updated and current.* Research, analysis, testing, certification and documentation of the application lifecycle.* Evaluate security updates and service packs for supported applications and perform necessary QC and certification for enterprise software and operating systems.* Support management of remote users, VPN.* Support security team’s enterprise endpoint security.* Implemented 802.1x using Radius server and JAMF configuration profiles.* Lead role in planning the Mac refresh project.* Oversee and Managed our Enterprise IT team.* Managed 100+ user’s in a remote setting.* Revamped and Managed user onboarding and off-boarding processes.* System Admin and strong understanding of the following – Okta, JAMF, JAMF Connect, JAMF Protect, LDAP, Azure AD, Slack, Zoom, MS 0365, Druva, and Atlassian Cloud.

* Design and execute short plus long term strategic plans to assure infrastructure capacity attains current and future needs.* Develop, execute and oversee procedures, policies and related training plans for project management and infrastructure administration.* Created and deployed Web, Client, SSO & TLS certs VIA JAMF.* Software packaging & Re-Packaging, Scripting solutions using JAMF composer, JAMF Admin & JAMF Recon.* Created and deployed Crowd-Strike Via JAMF to 500+ Users (With PPPC custom Configuration & Script).* Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure systems inclusive of LANs, WANs, internet, security and wireless implementations.* Supervise data center group and lead, direct and utilize knowledge on best practices in area related to infrastructure.* Define and manage IT Disaster Recovery Strategy for organization.* Package & Deployment knowledge of Crowd-Strike and Safe-Breach. * Knowledge of Zscaler Deployment. * Define software and hardware standards in collaboration with stakeholders and owners.* Test server performance plus provide network presentation statistics.* Report and prepare strategies to maintain server infrastructure.* Ensure apt security levels on network, infrastructure and servers are maintained.* Oversee operational costs, conduct near along with long-term financial estimates for expanded functionality and user base.* Direct and administer conditional network analysts plus technicians to provide leadership and direction.* Ensure to practice IT asset management inclusive of component inventory maintenance and associated documentation.* Negotiate with outsourcers, vendors and contractors for infrastructure-specific products and services secure.* Perform feasibility studies for different upgrade projects, conversions and improvements.* JamF, Cisco WebEx and Okta Administrator

Provide tier level 1, 2 and 3 support for all users (Management, Upper Management, Senior Executives and CEO. Manage over 125 end users via JamF and Active Directory. Deploy scripts and packages VIA JamF Manage various IT projects (Email, WiFi). Configure firewalls. Troubleshooting various systems and applications (Citrix, Cisco anytime connect VMware). OnBoard new hires and usersTeach users the differences between Windows and Mac.Create and administer user accounts, Security groups and group policy. Assist network services, software systems engineering in order to restore service and/or identify problems. Create plan and execute monthly Classes on how to transition from PCs to Mac comfortably for all. Work with all levels of the company – end users, Business Teams and Senior Executives, As they transition to Mac.Provide tech support for the users and provide one on one assistance.Responsible for hardware/software installations, upgrades, meeting setups, etc.Set up hardware, modify equipment as needed.Executive/VIP desktop support. Enroll and monitor employees devices Via JamF.Create and present detailed learning presentations based on company and employee needs.

Strong people skills and a knack for problem solving.Ability to maintain composure and customer focus while troubleshooting and solving technical issues.Ability to adhere to a schedule of customer appointments.DescriptionAs a Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed, and skill. And you earn the trust of customers and coworkers alike as you offer guidance, knowledge, and even tips and training.•You have an aptitude for acquiring skills in technical repairs and an eagerness to learn. •You have excellent time management skills and can make decisions quickly. •You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Proficient using Blancco and Blancco mobile to securely wipe standard Hard Drives, M-Sata drives and SSD.Train and provide guidance to all Technician's on the evaluation, troubleshooting and repair of electronicassets.Train Technicians how to use and navigate through MRM and RMA platforms.Train, mentor and coach Sage associates on Sage processes and procedures. Monitors performance to ensureassociates are performing in accordance with Operations processes.Image as well as troubleshoot all Operating systems, windows 7, 8, 10, Mac OSX and Ubuntu.Configured and installed various VOIP and POE switches and phones Configures printers, scanners, laptops,routers, switches etc.….Provide computer Software/Hardware training to all team members.Perform various system updates for Windows, Apple and Ubuntu based unitsRepair, refurbish and upgrade various types of units ranging from servers, windows based machines as well asApple productsSet-up video conference calling and Audio equipment for multi – facility meetings.Provide Tier 1 & 2 production and employee technical support.Work with the process Improvement team to roll out training to all sites.Recognize and provide timely feedback to upper management, Project managers and lead support technicians withregards to roadblocks as needed.Work with Sales and Technology and Innovation to determine how assets can be configured into finished goodsfor resale to enhance the company yield.

Capturing required and relevant specs of all units in accordance with SOP's by accurately entering the information into the company internal data system (MRM).Assess system components and specifications using the system bios.Troubleshooting and repairing units as needed. (I.E., installing operating systems, changing ram and any other field replaceable items.Auditing and testing all units tagged for possible reuse according to SOP.Ensure all units designated for reuse are fully functional and meet the company's requirements.Working directly under reuse supervisor to develop new process flows as well as being the lead on the production floor to answer or help any staff members that may need help.Performing the task required in the auditing area at a rate consistent with established goals and timelines.