Troy Sanders Email & Phone Number

Portland, Or, Us

Salem, Oregon, United States

• Manage 11 direct reports comprising the Technical Services and Service Desk teams, which are responsible for the technical infrastructure and operations and end-user computing environment.• Manage the biennial budget preparation for all hardware, software, and staffing levels for current and future needs.• Manage a $3M+ operating budget for all hardware/software expenditures for the department.• Managed and oversaw a $1.4M agency-wide hardware refresh project and Windows 10 migration.• Serve as primary technical advisor to the CIO for all agency infrastructure projects and overall strategic planning.• Managed migration of all network services to the state's data center - network switches, routers, access points, and firewalls.• Provide senior-level customer account management, technical project management, strategic planning, and business controls to deliver computing and network services to organizational business units.• Implemented Microsoft Direct Access technology to mobile staff to increase operational efficiencies.• Implemented ITIL methodologies such as ITIL-based service desk applications.• Oversee all IT operational functions for the agency, including vendor relationships, technical support, and on-premise data center support for its operations.• Led strategic planning for OYA Information Technology and Service Desk (including, but not limited to, desktop computers, servers, networks, peripherals, and software installation and upgrades), ensuring OYA stays current with industry standards, DAS policy, Oregon Revised Statutes and federal law.• Managed and oversaw cloud migration projects from on-premise services to Microsoft 365 Enterprise cloud services – Microsoft Office 365, Exchange Online, and Skype for Business.• Managed and oversaw agency Wide Area Network bandwidth upgrade project, increasing network efficiencies by up to 800 percent for 31 sites, resulting in nearly $1M savings over three years.

Tigard, Or

• Managed Network Operations team and Service Desk teams (Tier 1, Tier 2, and Desktop Platform Management Team) to provide quality network operations, system monitoring, desktop/server security, desktop support, secure remote access, and global networked resources to over 1,700 users.• Developed individual and team goals that aligned with the goals of the enterprise and monitored weekly and evaluated quarterly.• Led IT department operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources for West coast and Pacific Rim locations.• Managed all aspects of enterprise Merger and Acquisitions for the Pacific Rim region.• Developed and implemented best practices as well as Operational Level Agreements (OLAs) and Service Level Agreements (SLAs) requirements.• Managed staff planning, including recruitment, supervision, scheduling, development, performance evaluations, disciplinary actions and terminations.• Provided project leadership and evaluation to include budget control, production timetable, status reporting, and quality assurance.• Work with CIO to establish quarterly and annual operating budgets, managed financial aspects of the purchasing, and budget review.• Monitored operational incidents and perform root cause analysis and postmortem case studies.• Implemented first ever Business Continuity/Disaster Recovery Plan to ensure minimal productivity loss.• Established and maintained technical documentation such as configuration documentation and server and network diagrams for the corporate network. • Managed the creation of the documentation of enterprise standards, guidelines/rules, and policies and procedures, as well as documenting the layout of the enterprise network for voice and data.• Received President’s Club recognition in 2006 for implementing strategic IT initiatives resulting in cost savings and operational efficiencies.

Greater San Diego Area

• Led migration to Microsoft Windows 2003 Active Directory, to include Microsoft Exchange Server 2003, Microsoft SQL Server 2000, Microsoft ISA Server 2004, and clients running Windows XP Professional.• Designed and implemented disaster recovery procedures of data back-ups and ensure integrity of data throughout the network as well as preventative maintenance policies and procedures.• Designed, implemented and maintained Internet web site for all Public Sector Divisions and local Intranet site.• Setup and maintained internet web site for data transfer of electronic claims processing.• Participated in budget planning, implementation, and monitoring for purchase and maintenance of hardware and software.

Greater San Diego Area

Co managed Help Desk for 1500+ users. Maintained and administered Lotus Notes databases to include integrity of data entered. Performed statistical analysis from data maintained in databases to improve processes.

The mission of the Headquarters Marine Corps Information Technology Center is to provide appropriate information resources, computing, and networking tools and services in order to facilitate day-to-day business processes of the Headquarters Marine Corps customers.

B.A.

Professional Certifications • Information Technology Infrastructure Library (ITIL) v3 Foundations Certified • Microsoft Certified IT.

Diploma, Computer Information Systems

Computer Information Systems