Troy Sowers Email and Phone Number

Collaboration focused solutions architect for the global enterprise sector.

Founder & Chief Detailer at Detail Lab - providing high-end automotive paint correction, ceramic coatings, & detailing.

Implements, maintains, and troubleshoots the UC/VoIP infrastructure utilizing many telephony, routing, and switching technologies. Cisco Call Manager/Unity & Mitel 3300 systems focus. Webex Teams/Jabber/Teams [Spark] Boards implementation and management. Webex Control Hub & Site Administration configuration and management.Leads site conversions from legacy analog telephony systems to Cisco CallManager systems. Develops future UC/VoIP implementations and deployments for the internal business systems infrastructure while evaluating & resolving current high-level problems within the telephony & network infrastructure. Troubleshooting SIP, PRI, & other carrier-level circuits.Builds and designs current as well as future UC implementations and deployments for new clientele, maintains UC & VoIP network operability, and troubleshoot/resolves large telephony network concerns. Consults clients and provides valuable insight & technical knowledge into collaborative & voice technologies.

Maintains the network infrastructure utilizing many routing and switching technologies. Develops future networking implementations for the network & systems infrastructure while evaluating & resolving current high-level discrepancies within the Layer 2 and Layer 3 levels.Designs current and future network deployments for new clientele, maintains network operability, and troubleshoot/resolves large network concerns.

Utilize my extensive knowledge in routing and switching to assist in various network installations at client locations. Installations vary from simple switch and router installs to complex VoIP communication systems and wireless implementations. Maintains network environments for numerous managed services clients and actively fixes critical network concerns while notifying customer of network status. Efficiently assists numerous customers on a daily basis and schedule resources pertaining to specific customer requests. Able to effectively work with clients in various situations to resolve critical issues while creating a welcoming environment in which customers feel comfortable expressing their needs. HP AIS - Network Infrastructure CertificationSymantec SSE+ - Veritas Storage Foundation & High Availability 6.0 Solutions for WindowsCareer Highlights:Network Design, Large Switch Configurations, and Troubleshooting • Applied numerous switch configurations at many branches for a large financial institution.• Helped to configure and cut-over core network infrastructures as well as assisting implementing many large edge switch replacements and applying configurations to each switch accordingly. • Created entire network maps in Microsoft Visio for large universities and school districts.• Provided remote as well as onsite support if needed for clients needing assistance.

Worked with customers performing onsite implementations of various networking equipment such as routers, switches, servers, and other network appliances. Diligently assisted customers on the Help Desk, providing phone support and escalating cases. Created logical network maps, wireless heat maps, and other network documentation.