Troy Stenvlod Email & Phone Number

Peachtree City, Georgia, United States

Peachtree City

Newnan, Georgia

Decatur, Georgia

Greater Atlanta Area

Stockbridge, GA

• Responsible for the day to day IT operations of two television networks, development and deployment of a new technology that allows video to be transported through public IP, and daily IT operations of a broadband.
• Project planning & pre-sales support - Project Management, deployment planning, site Evaluation, install preparation, network recommendations, Deployment testing and integration - On site install; deployment.
• Equipment procurement and customization - Device inventory management, determine and configure service provider customization.
• Technical operations - Network equipment configuration; network security interconnect; Linux and Windows server configuration, management, and maintenance; deployed system maintenance and upgrade; trouble ticketing.
• Video Quality Control Services - Supervise team of full-time specialists as they review video assets; implement improvements in Video Quality processes; respond to customer request for new quality control services and.
• Security Operations - security training; security process management (audits, threat evaluation and response coordination); Linux and Windows server security; coordinate ongoing security needs evaluation with security.

Kansas City, Missouri

• Directed 6 Region Technology Managers and 120 indirect associates. Accountable for project management of technology and support of 1150 offices spread over 15 states.
• Lead 6 Regions to lowest labor spend nationally from FY07, FY08, FY09 &FY10.
• Interviewed and hired 4 managers and over 100 technician candidates. Trained over 6 Managers 300 technicians across H&R Block. Proven track record of hiring, developing and retaining top talent.
• Recognized with years of highest customer satisfaction results for region dispatch centers across the nation. Lead the nation with average wait times less than 2 minutes and average ticket life below 10 minutes.
• Exceeded the business partner’s expectations by creating and implementing a project management strategy for office setup across the division. Led the nation for office setup and Retail Expansion office setup.

Greater Minneapolis-St. Paul Area

• Project Management of Field Technology; including selection, implementation and management for 238 H&R Block offices. Managed technical assets, procurement, management and retirement.
• Implemented technology for 60 new offices during the 2005 and 2006 tax season. Effectively presented technology related topics to audiences with varying degrees of technical aptitudes.
• Managed human resources compliance requirements, recruitment, hiring, management, and training of 26 Field System Technicians.
• Started and managed a call center where the responsibilities included; taking in-bound calls, documenting each call, escalating cases WHQ that were unable to be resolved locally.
• Dispatched 26 Field System Technicians as needed. Consistently met an aggressive labor budget. Managed preventative maintenance including; testing and support of key technology components and issue resolution
• Involved with the testing of office infrastructure, software development, and software delivery. Managed and recommended projects that streamlined the infrastructure and utilized improved software solutions.

Honorable Discharge as a Staff Sargent. Loaded and unloaded munitions, explosives and propellant devices on an F-16. Directed the scheduling and managing of aircraft maintenance on the F-16. Inspected, repaired, and maintained aircraft release, launch, suspension, and monitor systems; aircraft guns; and related equipment.Operated, inspected, and performed.

Bachelors Of Science, Management Of Information Systems

Associates Degree, Aircraft Armament Maintenance