Troy Stenvlod Email & Phone Number

Peachtree City, Georgia, United States

Peachtree City

Newnan, Georgia

Decatur, Georgia

Greater Atlanta Area

Stockbridge, Ga

• Responsible for the day to day IT operations of two television networks, development and deployment of a new technology that allows video to be transported through public IP, and daily IT operations of a broadband broadcast center that handles 10,000+ yearly sporting events (150,000+ customer yearly views).• Project planning & pre-sales support - Project Management, deployment planning, site Evaluation, install preparation, network recommendations, Deployment testing and integration - On site install; deployment configuration; deployment documentation; on site test plan development, on site testing execution.• Equipment procurement and customization - Device inventory management, determine and configure service provider customization.• Technical operations - Network equipment configuration; network security interconnect; Linux and Windows server configuration, management, and maintenance; deployed system maintenance and upgrade; trouble ticketing system operation; metrics generation and performance evaluation; system and network monitoring• Video Quality Control Services - Supervise team of full-time specialists as they review video assets; implement improvements in Video Quality processes; respond to customer request for new quality control services and feedback on quality control results.• Security Operations - security training; security process management (audits, threat evaluation and response coordination); Linux and Windows server security; coordinate ongoing security needs evaluation with security team.Feedback and performance evaluation - customer feedback; customer wish list; process improvement; evaluation of partners and supplies; provide prioritized product improvement feedback to engineering and management.

Kansas City, Missouri

Directed 6 Region Technology Managers and 120 indirect associates. Accountable for project management of technology and support of 1150 offices spread over 15 states.• Lead 6 Regions to lowest labor spend nationally from FY07, FY08, FY09 &FY10. • Interviewed and hired 4 managers and over 100 technician candidates. Trained over 6 Managers 300 technicians across H&R Block. Proven track record of hiring, developing and retaining top talent.• Recognized with years of highest customer satisfaction results for region dispatch centers across the nation. Lead the nation with average wait times less than 2 minutes and average ticket life below 10 minutes.• Exceeded the business partner’s expectations by creating and implementing a project management strategy for office setup across the division. Led the nation for office setup and Retail Expansion office setup.

Greater Minneapolis-St. Paul Area

Project Management of Field Technology; including selection, implementation and management for 238 H&R Block offices. Managed technical assets, procurement, management and retirement.• Implemented technology for 60 new offices during the 2005 and 2006 tax season. Effectively presented technology related topics to audiences with varying degrees of technical aptitudes.• Managed human resources compliance requirements, recruitment, hiring, management, and training of 26 Field System Technicians. • Started and managed a call center where the responsibilities included; taking in-bound calls, documenting each call, escalating cases WHQ that were unable to be resolved locally.• Dispatched 26 Field System Technicians as needed. Consistently met an aggressive labor budget. Managed preventative maintenance including; testing and support of key technology components and issue resolution • Involved with the testing of office infrastructure, software development, and software delivery. Managed and recommended projects that streamlined the infrastructure and utilized improved software solutions.

Honorable Discharge as a Staff Sargent. Loaded and unloaded munitions, explosives and propellant devices on an F-16. Directed the scheduling and managing of aircraft maintenance on the F-16. Inspected, repaired, and maintained aircraft release, launch, suspension, and monitor systems; aircraft guns; and related equipment.Operated, inspected, and performed operator maintenance on munitions handling, loading, and test equipment. Managed, controlled, maintained and installed aircraft bomb, rocket and missile release, launch, suspension, and monitor systems; gun and gun mounts; and related munitions handling, loading and test equipment.

Bachelors Of Science, Management Of Information Systems

Associates Degree, Aircraft Armament Maintenance