- Identify and quantify Key Performance Indicators, provide present state visibility, trends, and opportunities to improve operational efficiency, safety, security, and profitability.- Build and support systems integration and automation (CRM-SharePoint), automated status reporting, manage nationwide implementation, dashboard / data visualization.- ETL automation, trend and outlier analysis, and dashboards.- Multi-platform solutions leveraging premium tier HTTP connectors automating data exchange via REST API calls / webhooks in Microsoft Power Automate.- Regional office collaboration, implementation planning, develop and conduct onboarding and training sessions.- Documentation and validation of business requirements, project plan development and management, development and execution of processes to meet business requirements.- Leverage automation to increase standardization, auditability and operational efficiency

Technology Review and SelectionAdvanced Analytics / Data ModelingProcess Optimization / Operational EfficiencyDisaster Recovery / Business Continuity PlanningSQL / Power BI / Power Query / Advanced Excel / ETL solutions Interactive Dashboards with Drill Down Capability / Visualizations$2.7M STIP modeling with > 1,000 KPI data pointsProfit Sharing CalculationsTotal Rewards Statements derived from payroll dataAnalysis supporting M&A due diligence

The Client Engagement Manager reports to the Vice President of Sales and Marketing and is a member of the Account Management Team. The CEM is a consulting partner with an existing customer, responsible for building a strategic vision at the account, and overseeing multiple projects and how they fit together to enable the client’s business.Responsible for facilitating the strategic planning process with our customers to enable their business and help them attain their business goals. This includes all phases of the client engagement life cycle including consulting, analysis of business requirements, facilitation and development of functional specifications, management of resources through the technical design, build, launch and support phases of a project as well as horizontal selling into client organizations to identify, sell and deliver new revenue within each client account.At Trifecta Technologies, our team delivers enterprise-class solutions to some of the world's top companies including Disney, Starwood, Pfizer, and Varsity Brands. We focus on social, mobile, and cloud-based applications with deep expertise in retail, entertainment, manufacturing, and distribution.I’ve been in the fortunate position to achieve great success at an executive level in enterprise, regional and global initiatives. I am intently focused on building relationships as much as understanding business requirements and excited to further leverage my people skills, management experience, and technical background in partnering with our clients to facilitate developing and implementing their strategy and vision.

Business development, new product development, and managing the execution of current business activities engaged by Sektor One LLC.

Manage the Office of Information Technology servicing 2,000 staff across 60 departments. Primary contact with the County Executive, Cabinet, elected officials (Board, District Attorney, Coroner, etc.) and all department heads. Establish strong professional relationships built on trust and transparency. Developed top notch team who excels at developing effective business solutions.Responsible for all technology and IT projects including in-house developed and 3rd party apps, web and intranet sites, and all computing platforms and network infrastructure.Key projects include a technology based county-wide property reassessment project for Board of Commissioners completed on time and <10% of outsourced cost saving $5.5 million, championed implementation of a county-wide records management system and centralized data repository for all municipal police departments to facilitate regional data sharing, partnering on the Lehigh County Regional Intelligence and Investigation Center and Digital Forensics Laboratory, security gap analysis and vulnerability remediation, and 800+ page website redesign.Focus on Criminal Justice solutions holding key position on Criminal Justice Advisory Board, Northeast PA Regional Counter Terrorism Task Force (NEPARCTTF), representative to the Police Chiefs Association and LEJIS (Law Enforcement Justice Information System), a regional data sharing project including 400 police departments covering 50% of the state population.Introduced redundant, centralized computing and storage, leveraging virtualization for data center consolidation (~98% virtualized), and proof of concept disaster recovery testing. Comprehensive network infrastructure overhaul for the Government Center, Court House and Lehigh County Prison. Established ‘Continuity of Government’ with best outcome according to NEPARCTTF sponsored emergency preparedness firm.Driving cloud based business solutions to meet rapid deployment requirements and minimize capital investment.

 Responsible for the converged voice and data networks over MPLS and all call center technologies. Building team and infrastructure to support 150% growth in a twelve month period. Actively engaged in systems audit and enterprise capacity planning. Upgraded core bank ACD (IP enabled Avaya S8700 platform to S8710)  Lead new Barclays contact center build in Colorado Springs, CO (01/06). Addressed network and systems design to improve resiliency, scalability and service level compliance. Manage project and task priorities, recruiting and staff development.  Perform vendor selection and management, contract and SLA negotiation, and problem management.  Drive initiatives for work error reduction and process streamlining. Work with colleagues on disaster recovery testing, security compliance, quality assurance initiatives and vulnerability management.

Managed client relationships and ensured customer satisfaction throughout all phases of discovery, design, implementation, and support. Operating system, productivity suite, switching / routing, firewall, and remote access support for small office / home office clients.

Results-driven executive with experience in planning, designing, implementing and supporting business solutions internationally. Combine business acumen and industry experience to understand corporate requirements, develop strategy and build a technology plan to meet the company objectives. Proven experience increasing shareholder value; fiscally conservative, enforcing cost control and ROI driven solutions; establish and maintain strong business relationships, establish open communication, transparency and service levels with line of business heads; effectively build ‘A player’ teams and foster culture of customer service; employee mentoring and professional development; balance insourcing, outsourcing and cosourcing for the right blend of skill set & risk management; initiate projects targeting business enablement and differentiation, operational efficiency and work error reduction; contract negotiation; project, RFI/RFP and vendor management.