Troy Vellinga Email and Phone Number
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Global leader of enterprise-wide lean transformation strategies and customer service operations. A servant leader with a passion for driving improvement in people, processes and productivity and a relentless focus on execution to create customer value – because customers make business happen.Delivers breakthrough results by applying continuous improvement and operations excellence principles to all business areas, including customer service, brand/sales, marketing, e-commerce, supply chain, human resources, finance, communications and others. Commits to creating executable strategies, building strong inclusive teams, streamlining disparate operations, and advancing a culture of customer value and high performance.• Understands the recipe to bring about breakthrough performance, ignite change and solve complex problems organizations have while delivering value to all stakeholders.• Strategic expert in developing and aligning strategy with organizational vision and goals, deploying operational and continuous improvement systems and building high performance teams to drive breakthrough results in growth and productivity.• Competent and capable of partnering with executive team to build winning strategies and business cases that influence senior leaders to commit to organization change and improvement initiatives that deliver increased profit and ROI.Specialties:Global Lean Transformation | Strategy Deployment (Hoshin Planning) | Performance Excellence | Executive Lean Coaching | Quality Management Systems & Certification | Kaizen - Rapid Improvement | A3 Thinking & Problem Solving | Six Sigma Project Management | Supplier Quality & Performance Management | Change & Program Management | Branch & Service Center Operations | Ecommerce Customer Support | ERP Implementation | Workforce Management | Branch / Market Optimization | Real Estate & Capital Asset Management | Supply Chain Management | Financial Budgeting
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Chief Executive OfficerBlackhawk Supply / Trinity Hunt PartnersSalt Lake City, Ut, Us
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Chief Executive OfficerAes Jul 2023 - Present
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President & Chief Operating OfficerAes Mar 2022 - Jun 2023
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Chief Operating OfficerAlterra Medical Jun 2020 - Mar 2022
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Operating Partner - Board Member - Portfolio Optimization LeaderDunes Point Capital, Llc Oct 2017 - Jun 2020Rye, Ny, UsManage portfolio company investments by serving as a board member, hiring c-suite executives and collaborating with company management teams to directly lead critical and urgent value creation growth and profitability initiatives. -
Director, Global Distribution ServicesCorporation Of The Presiding Bishop Jun 2016 - Sep 2017Led all aspects of the worldwide supply chain platform including pricing, product sourcing, supplier management, inventory and transportation, warehouse operations and retail stores.
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Global Order ManagementCorporation Of The Presiding Bishop Jul 2014 - Jun 2016Led global order management service strategies and created a true omni-channel customer service network that supported millions of members across 200+ countries.
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Vice President, Continuous ImprovementGrainger 2010 - 2013Lake Forest, Illinois, UsAppointed by CEO to lead a global continuous improvement function for the US and international businesses, all corporate support functions and global supply chain.• Organized and staffed a comprehensive global CI resource coverage model that emphasized CI leadership development, learning and adoption. Recruited and coached top talent directors and managers within 6 months.• Designed and implemented an organization-wide CI platform that repositioned the company for new levels of growth and productivity. • Served as CI coach to C-suite and other top leaders.• Created an international “Top 40” executive development program that accelerated the integration of CI into daily management practice.• Led multiple cross-functional and international improvement teams focused in solving value delivery problems that:o Reduced defective invoices from 50% per month to under 5% o Reversed a declining sales trend o Renewed a 5-year $50 million+ corporate contract and global Supplier of the Year Award o Reduced open territory fill time from ~26 weeks to under 3 weeks o Stemmed sales bleed by ~$10 million+ annuallyo Decreased M&A due diligence cycle time to under 4 weeks o Increased distribution center throughput ~25%, eliminated 100% of carrier cut-off time shipment misseso Prevented DC capital expenditures of $5 million+ -
Vice President Customer Service OperationsGrainger 2004 - 2010Lake Forest, Illinois, UsLed national customer service organization responsible for network of 400+ local branches and managed three national contact centers (300+ agents). • Led 300+ agent national service center operations responsible for 10K+ daily customer interactions and meeting service level, customer satisfaction and operating cost targets.• Utilized lean/six-sigma to standardize and improve core branch and service center operating process resulting in 1st-year savings of $13+ million.• Created the Grainger Service Promise, designed to inspire and guide the personal behavior of all customer facing employees.• Built a market expansion process for assessing and planning local sales, branch, marketing and other capital investments in the top 25 U.S. metro markets.
Troy Vellinga Skills
Troy Vellinga Education Details
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Northwestern University - Kellogg School Of ManagementMaster Of Business Administration (M.B.A.) -
University Of Nevada-Las VegasBachelor Of Communications
Frequently Asked Questions about Troy Vellinga
What company does Troy Vellinga work for?
Troy Vellinga works for Blackhawk Supply / Trinity Hunt Partners
What is Troy Vellinga's role at the current company?
Troy Vellinga's current role is Chief Executive Officer.
What is Troy Vellinga's email address?
Troy Vellinga's email address is tr****@****tal.com
What is Troy Vellinga's direct phone number?
Troy Vellinga's direct phone number is (413)-781*****
What schools did Troy Vellinga attend?
Troy Vellinga attended Northwestern University - Kellogg School Of Management, University Of Nevada-Las Vegas.
What skills is Troy Vellinga known for?
Troy Vellinga has skills like Cross Functional Team Leadership, Process Improvement, Leadership, Strategy, Continuous Improvement, Team Building, Strategic Planning, Six Sigma, Supply Chain Management, Operations Management, Change Management, Business Development.
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