Troy Webster, Mba Email & Phone Number

Hilton Head Island, South Carolina, United States

•Manage and provide direct supervision to Middleware and Database Engineer teams, including remote resources.•Plan and coordinate daily activities of multiple technical teams.•Apply technical and business expertise to address technical & business-related issues.•Accomplish results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling and discipling employees.•Lead cross-functional teams projects and initiatives.•Allocate resources to IT projects.•Hire, train and/or onboard new employees.•Complete yearly performance evaluations of all direct reports.•Create, modify and/or enforce company & department policies and procedures, including change management.•Maintain a safe and secure work environment.•Develop career and personal growth opportunities for direct reports.•Perform technical engineer tasks as needed.•Collaborate and/or work with other IT and Business leaders and/or teams.•Support company strategic goals through the alignment of infrastructure and/or project related work.•Perform/manage budget related tasks and responsibilities.•Perform vendor management•Manage and/or mitigate risks associated with work/changes performed by direct reports.•Perform annual performance evaluations.

Cincinnati Metropolitan Area

Hilton Head Island, South Carolina, United States

•Lead of Middleware Team•Delegate tasks and/or provide direction to members of the Middleware Team•Mentor/Train team members•Design, Architect, Implement, Upgrade, Support and Maintain Application Environments•Support multiple Web application environments (WebSphere, Tomcat)•Identify, troubleshoot and/or resolve application related problems/incidents.•Follow and/or adhere to change management policies and procedures.•Represent Middleware Team on team projects•Participate or provide support during yearly Disaster Recovery Planning & Testing•Participate/Provide 24/7 Database and Application Support•Monitor and maintain available storage on Servers, forecast storage needs, and remediate space contention•Create and maintain Middleware application documentation, policies, and procedures.•Perform application deployments.•Create and maintain automated processes (Jenkins).

Cincinnati, Ohio, United States

•Database Administration Support for SQL Server 2000, 2005, 2008, 2012, 2014, 2016, 2017, 2019 environments.•Database Administration Support for DB2 8.7, 9.5, 9.7, 10.5, 11.5 environments.•Assist with the architecture, building, and implementation of stand alone and clustered Database Servers.•Performance tune databases as needed.•Monitor database environments•Perform database restores and/or refreshes as needed.•Creates/maintains standards, policies and procedures.•Participates and/or assists with internal and external audits.•Secures and/or is responsible for ensuring the security of all database environments.

Cold Spring, Kentucky

• Support multiple MSSQL Databases (2005, 2008) running on Windows 2003 and 2008 Servers (Physical and VM Servers)• Ensure data integrity; recommend actions to maintain data integrity.• Establish processes/procedures for maintaining/supporting database environments.• Monitor and maintain databases for proper performance tuning.• Design, implement and maintain data retention and archival; plan for storage needs, retention, backup and recovery.• Design, implement and maintain database security.• Assist in identifying and resolving database problems.• Maintain and develop business knowledge and customer relationships• Document SQL Server Environments thru Visio Diagrams. Maintain these documents as they change.• Document process and procedures and maintain these documents as they change.• Perform security audits of database environments• Monitor space availability on servers. Submit space requests as needed.• Architect and Install MSSQL 2008 Enterprise on Clustered Servers with multiple MSSQL Instances.• Architect and Install MSSQL 2008 Enterprise on Stand Alone Servers with multiple MSSQL Instances.• Install and maintain SQL Server Reporting Services• Manage/Resolve Database Incidents/Issues reported by Customers• Identify project risks and develop risk mitigation plans.• Communicate any known Deliverable Risks to Management• Ensure adherence to database project success criteria.• Plan, Coordinate, and/or perform database upgrades• Participate in Disaster Recovery Planning and Testing• Participate on 24/7 on call support rotation• Represent Database Team on Project Initiatives

Cincinnati, Ohio Area

• Support multiple MSSQL Databases (2000, 2005, 2008) running on Windows 2000, 2003 and 2008 Servers (Physical and VM Servers).• Support multiple Oracle Databases (8i, 9i, 10g, 11g) running on Linux Servers.• Ensure data integrity; recommend actions to maintain data integrity.• Establish processes/procedures for maintaining/supporting database environments.• Monitor and maintain databases for proper performance tuning.• Design, implement and maintain data retention and archival; plan for storage needs, retention, backup and recovery.• Design, implement and maintain database security.• Assist in identifying and resolving database problems.• Maintain and develop business knowledge and customer relationships.• Plan, Manage, and Coordinate project work and/or tasks with third party support and off-shore resources.• Perform security audits of database environments• Monitor space availability on servers. Submit space requests as needed.• Architect and Install MSSQL 2008 Enterprise Clustered Servers with multiple MSSQL Instances.• Train/Mentor team members on MSSQL Database technology.• Manage/Resolve Database Incidents/Issues reported by Customers• Identify project risks and develop risk mitigation plans.• Communicate any known Deliverable Risks to Management• Ensure adherence to database project success criteria.• Plan, Coordinate, and/or perform database upgrades• Participate in Disaster Recovery Planning and Testing• Participate on 24/7 on call support rotation

Cincinnati, Ohio Area

Respond to all requests from project team, client users, project leads, and the Database TeamManager in a timely fashionRespond to trouble tickets communicated via pager, phone call, or ticketing toolPerform daily database monitoring / maintenance checklist as directed by project lead Perform database extent checks and add extend database as needed Perform standard database operations as directed by project lead, including exports, imports, table restorations, and reorganizationsPerform database installs/upgrades Verify successful backups, table or user export/import, development database and datafile recoveryExamine database alert/diagnostic logs and trace files for errors, archive old log entries to keep manageable log size User creation/removal, privilege and security maintenance, password management Monitor database size and freespace, Ensure available space for database growth, manage database fragmentation (reorgs), monitor available space for database log archivesManage object fragmentation (reorgs), ensure available space for object growth, keep tables and indexes separate to facilitate efficient I/O, perform object maintenance (column adds, changes, drops, etc) as neededCheck file placement, separating files on different disks as appropriate to performance and manageabilityEnsure temporary/sort space is setup and managed efficientlyReview database parameter and configuration settings periodically to ensure an appropriate configurationCheck for contention in database resources, check for deadlocks/lock contention, monitor database alerts and wait eventsResolve database errors encountered by users, resolve database connection issues, schedule maintenance to resolve any/all issues found through monitoringUpdate maintenance plan, supported database spreadsheet, team guide, environment description docs, and status report, maintain relevant vendor-specific documentation on shared drive

Provided second-level and first-level software support for multiple platforms, including zSeries, z/OS or OS/390, iSeries, AS/400, or OS/400, VSE, VM, Windows, IBM-AIX, HP/UX, Solaris, and Linux; in a high volume help desk environment.Experience with managing projects.Worked with Sales Associates, as a technical lead, on prospective and existing accounts.Technical contact for evaluating customers.Provided feedback to internal organizations on the status of any issues a prospective client may be experiencing that may delay the closing of a purchase agreement.Developed and maintained working relationships with key technical contacts.Recognized customer use-cases and provided feedback to the Sales Team.Provided excellent customer service through extensive phone and/or email contact.Assessed the severity of support issues and escalated them to Development, if necessary.Performed technical training for internal staff members. Provided assistance to first-level support technicians.Experience with logging support cases into support case tracking database.Experience with logging development cases into development case tracking database.Understand the difference between a product enhancement and an actual product bug. Generated Quality Assurance Product Test Plans.Performed Quality Assurance Product Testing.Created CL programs to automate Quality Assurance Product Testing.Worked with PKI Technology and/or Digital Certificates.Worked with Strong Encryption Algorithms; Responsible for Bureau of Export & Administration encryption compliance.Helped many organizations become compliant with data security laws established by the HIPAA & Sarbanes-Oxley legislation.Attended Trade shows as the Technical Representative.Provided onsite product training for external customers.Created product training documentation for internal and/or external use.Reviewed and corrected product documentation and/or manuals for accuracy.

Master Of Business Administration - Mba, Business Administration And Management, General

B.S, Management Information Systems

A.S, Business Administration