Lead the forecasting of U.S. vehicle sales by nameplate, projecting volumes up to 10 years to guide strategic decisions on plant operations, program funding, and supplier investments.Collaborate cross-functionally to assess the impact of mid-cycle actions on sales volumes and market share, aligning forecasts with business objectives.Provide data-driven insights that influence key corporate decisions, such as adding production shifts, adjusting program investments, and optimizing… Show more Lead the forecasting of U.S. vehicle sales by nameplate, projecting volumes up to 10 years to guide strategic decisions on plant operations, program funding, and supplier investments.Collaborate cross-functionally to assess the impact of mid-cycle actions on sales volumes and market share, aligning forecasts with business objectives.Provide data-driven insights that influence key corporate decisions, such as adding production shifts, adjusting program investments, and optimizing supply chain strategies. Show less

Oversaw parts and service operations for 13 dealerships, leveraging data-driven insights to improve sales of high-margin products, including brakes, tires, and batteries.Provided dealerships with detailed efficiency reports, analyzing metrics such as service bay utilization, labor hours, and parts sales to drive performance improvements.Resolved dealer issues related to backordered parts and warranty claims, ensuring timely resolution and customer… Show more Oversaw parts and service operations for 13 dealerships, leveraging data-driven insights to improve sales of high-margin products, including brakes, tires, and batteries.Provided dealerships with detailed efficiency reports, analyzing metrics such as service bay utilization, labor hours, and parts sales to drive performance improvements.Resolved dealer issues related to backordered parts and warranty claims, ensuring timely resolution and customer satisfaction.Coordinated with dealerships to address newly issued recalls, providing detailed VIN lists for targeted service outreach. Show less

Served as the primary contact between eight Memphis Sales Zone Managers and the Regional Sales Operations Manager, ensuring smooth communication and issue resolution.Designed and automated comprehensive wholesale reports, including inventory analysis tools and recommended allocation models, improving inventory alignment across dealerships.Expanded the use of automated sales and inventory tools nationwide, saving significant time and resources across regions.Trained new… Show more Served as the primary contact between eight Memphis Sales Zone Managers and the Regional Sales Operations Manager, ensuring smooth communication and issue resolution.Designed and automated comprehensive wholesale reports, including inventory analysis tools and recommended allocation models, improving inventory alignment across dealerships.Expanded the use of automated sales and inventory tools nationwide, saving significant time and resources across regions.Trained new Sales Zone Managers on dealership strategies, operations, and report automation to ensure consistent performance.Received the 2nd Quarter 2019 Central Market Area Leadership Award for innovations in operational efficiency. Show less

Managed a portfolio of 12-14 dealerships, serving as the primary liaison between Ford Motor Company and dealership leadership to drive vehicle sales and improve digital presence.Analyzed dealership performance metrics to provide tailored recommendations, increasing monthly wholesale volumes and improving sales efficiency.Delivered timely updates on incentives, contests, and sales opportunities to maximize dealership performance.Automated daily/weekly/monthly Excel… Show more Managed a portfolio of 12-14 dealerships, serving as the primary liaison between Ford Motor Company and dealership leadership to drive vehicle sales and improve digital presence.Analyzed dealership performance metrics to provide tailored recommendations, increasing monthly wholesale volumes and improving sales efficiency.Delivered timely updates on incentives, contests, and sales opportunities to maximize dealership performance.Automated daily/weekly/monthly Excel reports for the Memphis Region, saving colleagues countless hours by streamlining sales data dissemination.Recognized as Ford’s Elite Monthly Achiever for the Memphis Region four times in 2016–2017 and named Sales Zone Manager of the Year for the Memphis Region in 2017. Show less

Monitored inventory levels of prescription drugs, managing transitions between manufacturers to ensure accurate system updates and seamless operations.Automated manual processes using Excel VBA macros, reducing processing time and enabling team downsizing while maintaining productivity.Collaborated with cross-functional teams in Tempe, AZ, and St. Louis, MO, to streamline workflows and improve data accuracy.Implemented process improvements that enhanced efficiency and… Show more Monitored inventory levels of prescription drugs, managing transitions between manufacturers to ensure accurate system updates and seamless operations.Automated manual processes using Excel VBA macros, reducing processing time and enabling team downsizing while maintaining productivity.Collaborated with cross-functional teams in Tempe, AZ, and St. Louis, MO, to streamline workflows and improve data accuracy.Implemented process improvements that enhanced efficiency and saved significant labor hours, earning recognition for operational impact. Show less

Partnered with pharmacists to resolve prescription errors, ensuring patient safety and satisfaction by promptly correcting orders.Communicated directly with patients to address concerns about incorrect medications or delivery issues, coordinating replacements with expedited shipping.Identified and implemented process improvements to enhance team efficiency and quality control.Served as a subject matter expert and trained new hires, strengthening team capabilities.

Accurately input prescription details into the system, maintaining a high standard of precision and consistently exceeding productivity targets.Mentored new hires through the on-the-job training (OJT) program, helping team members improve accuracy and efficiency to meet strict performance benchmarks.Developed and shared best practices to enhance input speed and error reduction, fostering a positive and collaborative learning environment.