Managing Consultant assigned to various clients as a Project Management Consultant • Managed several process-engineering initiatives for a state government transportation department. Implemented process improvements to improve consultant accountability and improve overall project execution quality. Coached and mentored project managers and department senior management on project management best practices and on the application of those practices effectively in a government organization.• Created and implemented a Project Portfolio Management process for the Project Management Office of an international management consulting firm. Trained and coached directors and project managers in its use.• Created and implemented a Project Management Coaching Practice for a major insurance company. Developed several coaching courses and trained internal personnel on project management methods and coaching skills. Integrated project management with software development lifecycle and Six Sigma process models.• Implemented a content management system and an automated publishing system upgrade for an international jet engine manufacturer. Managed system and data conversion. Worked with a diverse international team in a weak matrix environment leading to a successful implementation of a high-risk project.• Implemented formal project management processes and trained project management staff at an industry leading software development company. Focused on integrating project management discipline with iterative software development. Created and delivered a number of training courses and developed a Strategic Plan for Project Management.• Trained and coached hundreds of project management practitioners in various industries ranging from individual team members to the most senior executives in all aspects of project management. Skill and experience levels varied from novice practitioners to senior, seasoned professionals.

Technology Operations Director, Program Director, Infrastructure Architecture Manager• Reduced 25% of infrastructure costs by utilizing shared environments, improving vendor contracts, and simplifying the server and network environment.• Increased work output by over 18% annually and dramatically improved service levels by creating and implementing a number of key processes. Designed process models and developed staff for Root Cause Analysis, Work Management, Incident Management, and Service Delivery.• Implemented the organization’s first ever end-to-end system performance monitoring model. Utilized statistical process control techniques integrated into application and infrastructure design.• Implemented the organization’s first capacity management for call centers allowing business leaders to make informed decisions regarding fluctuating staffing levels.• Created the first five-year rolling life cycle plan for infrastructure servers and major components allowing improved budget forecasting and increased vendor management leverage.• Managed the operation and maintenance of enterprise client/server computer systems (infrastructure and applications) in eight call centers across the United States supporting over 6000 call center advisors and over 50 million account holders.• Program Director for credit card processing system infrastructure conversion (budget of $34 million).

MIS Manager, Service Delivery Manager• Managed the operation and maintenance of all enterprise client/server computer systems (servers and applications) for an operating nuclear power plant (annual budget of $12 million).• Supervised the operation of a call center for end user computing supporting approximately 2000 users.• Developed and implemented a number of computer programs (mainframe, client/server, and personal computer/local area network applications).• Directed several critical projects including Strategic Network Architecture Project, SAP (technical implementation), and Year 2000.

MIS Manager, Service Delivery Manager• Combined several critical information technology functions from four organizations to create a new enterprise level organization.• Responsible for the creation of an enterprise strategy to simplify systems and applications by migrating to the Microsoft suite. Migration included the desktop operating system, network operating system, desktop applications, and mail. Managed the implementation and conversion for 900 workstations and over 1000 users.• Installed the first personal computer local area network at the site. Engineered and managed the expansion of the personal computer local area network system to eleven local area networks and 900 attached workstations.• Designed a computer data center and managed the project to consolidate critical site systems into the center.• Managed the operation and maintenance of all enterprise client/server computer systems (servers and applications) for three operating nuclear power plants (annual budget of $10 million).• Supervised the operation of a call center for end user computing supporting approximately 2500 users.• Responsible for the implementation and oversight of an asset management program including all information technology resources (approximately 3000 assets).• Relocated approximately 1200 people to populate two new office buildings with minimal work disruption.