Troy Gerhardt Email & Phone Number

Washington, Dc, Us

• Freelance photographer with a primary focus on event, portrait, lifestyle, and concert photography. • Captures and creates compelling visual content, driving social media engagement and business growth.• Manages clients from photo concept through delivery on varying timelines based on photo project.• Works closely with music artists and music venues in Washington, DC. (The Anthem, 9:30 Club, U Street Music Hall Presents, and Echostage)

Washington, District Of Columbia, United States

• Serve as the primary point of contact and subject matter expert for customers during the implementation process of DocASAP (a part of Optum) EHR integration solutions.• ​Conduct thorough discovery calls with customers to deeply understand their business and technical requirements.• Translate customer needs into actionable implementation strategies, ensuring successful onboarding and adoption of DocASAP’s product suite.• Analyze and operationalize large datasets to configure the DocASAP platform according to customer specifications.• Collaborate closely with cross-functional teams, including technical integration teams, to ensure seamless integration with customer systems.• Plan, coordinate, and execute User Acceptance Testing (UAT) to validate complex configuration deliverables and ensure they align with customer business requirements.• Collaborate with internal product teams to gather customer feedback and insights, contributing to product improvement and optimization, further reducing onboarding times for future projects.• Act as a customer advocate within the organization, communicating customer feedback, needs, and challenges to relevant teams and influencing product enhancements.

Washington, District Of Columbia, United States

Washington, District Of Columbia

From a small start-up team to one of the most successful ENT offices in the country, I have managed the allergy program since kick-off.This practice has grown to be the flagship location for National Breathe Free Sinus & Allergy Centers. National Breathe Free offers innovative treatment options for sinus and allergy sufferers. With the expansion of Capitol Breathe Free into National Breathe Free, I have meticulously planned, researched, designed, and implemented allergy clinics cross-country.• Led the development, deployment, and implementation of the allergy clinic program in a nationally growing ENT brand. Services rendered in DC generate upwards of $1M in revenue.• Managed the day-to-day operations of an allergy clinic that sees 1000+ patients per year. Led a cross-functional team of 3 employees.• Planned allergy projects and delegated tasks and responsibilities as needed. • Acted as SME on the Allergy Program to Internal Teams, including C-Suite and medical providers.• Spearheaded the development and implementation of allergy clinics for our DC, Dallas, Richmond, and Scottsdale locations.• Utilizing strategic process improvements, changed processes which increased annual patient volume by 23% from 2019 to 2020, and almost doubled growth to an additional 41%, from 2020 to 2021. • Launched Allergy Drop product that increased allergy treatment conversion rates by 30%• Developed and maintained strong relationships with physicians and medical staff, stakeholders, and clients/patients to drive allergy clinic engagement and success.• Facilitated meetings with stakeholders and C-level executives to establish scope alignment, goals, milestones, and resources.• Trained clinical staff on fundamentals of AdvancedMD EHR/EMR.

• Managed day-to-day operations of the allergy clinic• Experience with Salesforce and Salesforce reporting• Trained new hires through bi-weekly virtual training sessions. • Educated thousands of patients on the allergic process and treatment options.• Trained new hires on HIPAA & OSHA guidelines.

Fairfax, Virginia