Troy Young Email and Phone Number

Led Windows Server design and implementation efforts for the Global Server Engineering team, across multiple cloud and on-premise hosting environments. Responsible for developing the provisioning automation and building the standard configurations for all modern Windows Server operating systems used globally.

Led DevOps efforts for the Critical Infrastructure Engineering team, in support of proprietary software that provides Active Directory-integrated access management for 30,000+ servers.

Recruited to the Infrastructure Automation team in a contracted position and eventually assumed the role of lead software engineer, managing and mentoring a team of engineers through various global development and automation efforts, following ITSM processes and a DevOps philosophy, while also adhering to the quality requirements of the heavily-regulated pharmaceutical environment.• Managed team resources, direction, commitments, and delivery schedules.• Designed frameworks, standards and best practices used by the engineering team.• Developed automation across three global data centers to perform high volume tasks such as server provisioning, decommissioning, right-sizing, and patching.• Engineered a 24x7 orchestration system to automate the fulfillment of ITSM tickets, processing an average of 6600 tickets each month, integrating with 20+ systems, decreasing fulfillment time by as much as 95%, and generating more than €3 million in cost savings in the first year.• Led the technical migration of data center orchestration from BMC Remedy to ServiceNow, integrating with ServiceNow features such as ticketing, CMDB, request catalogs, and API.• Developed automation to create AWS instances integrating SaltStack orchestration and ServiceNow ticketing.• Engineered a global OSD system, using Microsoft System Center functionality and custom components, to provision over 360,000 production Windows/Linux physical and virtual machines worldwide.• Strong technical knowledge of the Windows operating systems and critical provisioning tasks such as system preparation, registry management, disk partitioning, driver management, patching, core software integration, multi-language support and VM creation/configuration.• Developed multiple web applications and client utilities used worldwide by thousands of end users.• Designed, created, and maintained all application databases. • Produced system documentation and provided training to operational support teams.

• Engineered a system to automate daily domain security tasks, allowing administrators to process 500% more requests per day.• Developed core .NET components in an enterprise-wide Active Directory-enablement project.• Assisted in the architecture and support of Active Directory group policy design and implementation, user and group maintenance, and data synchronization across directories.• Engineered sales system improvements that decreased planning cycles from 2 weeks to 3 days.• Developed modules that became the backbone of three high-profile financial systems.• Migrated sales systems from relational to multidimensional databases.• Created reporting solutions used to provide critical financial information to executives and upper management.