Travis Precht Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Ohio, United States

► Document, maintain, upgrade, or replace hardware and software systems.► Facilitate escalation of problems, issues, and requests to other IT department roles as necessary.► Participate in and contribute to various IT department projects and initiatives.► Application Packaging & Rollout ► Troubleshoot problems associated with any PC hardware, software, peripherals, and network connectivity; determine necessary repair, modifications, and testing of such systems.► Monitor incoming helpdesk ticket queues. Ticket and issue triage, resolution and escalation if required.► Desktop/laptop imaging, installation and moves; performing system setup procedures on desktop/laptop for end-user; performing configuration changes and software installs.► Provide physical inventory of desktops, laptops, monitors, printers, and related equipment.► Make inventory recommendations/purchases as assigned.► Be familiar with and able to troubleshoot mobile devices and related wireless technologies.► Be familiar with and able to support applications including Outlook, Exchange, Office products, and firm specific applications.► Be familiar with and able to support basic networking issues.► Communicate effectively, including clearly express ideas/opinions, use appropriate, and effective communication methods, deal with firm employees and clients openly and honestly, be receptive and attentive to communication/feedback from firm employees and clients.► Utilize firm procedures and resources appropriately to ensure efficient delivery of work product.► Perform other duties, responsibilities, and/or special projects as assigned

General Electric

► Provide day-to-day technical support and troubleshooting to employees on laptop, desktop and mobile devices, including software and hardware. ► Coordinate, and maintain computer lease processes to Install, configure, exchange and upgrade computers and software.► Recommend hardware and software solutions, including new acquisitions and upgrades within scope of lease program.► Provide Executive Officer support.► Train new employees on technology and processes used within the scope of their roles.► Take ownership of user escalations and follow them through to resolution.► Use conflict resolution skills when assisting other technicians with disgruntled customers.► Assist with the coordination of special projects implemented by management.

General Electric

► Provide day-to-day technical support and troubleshooting to employees on laptop, desktop and mobile devices, including software and hardware.► Coordinate, and maintain computer lease processes to Install, configure, exchange and upgrade computers and software.► Recommend hardware and software solutions, including new acquisitions and upgrades within scope of lease program.► Take ownership of user escalations and follow them through to resolution.► Use conflict resolution skills when assisting other technicians with disgruntled customers.► Assist with the coordination of special projects implemented by management.

Sharonville, Ohio

► Process the receiving, shipping and ordering of any part needed by any of the repair technicians. ► Process the facilitation and repair on laptops. ► Assist PC Repair technicians with overflow of repairs, by accurately troubleshooting & diagnosing various issues. ► Provide technical support when main agent is unavailable. ► Provide complete and accurate information for estimate approval and customer unit repair via phone, email and in person. ► Complete all service system transactions accurately. ► Keep an accurate inventory count of non-warranty stock parts. ► Keep up-to-date on retail products, current technologies and service certifications required by ASP partners. ► Maintain a clean and organized work area. ► Perform many other duties and tasks as assigned.

Sharonville, Oh

► Provide superior service when assisting customers at the point of sale and 'service & repair' areas; process sales, returns & exchanges in a timely manner; building repeat business through customer satisfaction.► Process computer repair check-ins and invoicing within the ticketing and POS systems. ► Obtain/confirm accurate name, address and email capture of Micro Center customers.► Support store operations by maintaining clean work space and loss prevention awareness, assisting with store office activities and helping to prepare for physical inventory► Provide front-end customer service by providing customer updates throughout all stages of the repair process to ensure satisfaction.► Perform other duties and tasks as assigned.

Newport, Kentucky

► Participated in Junior Leadership Training► Handled customer complaints that did not require management, without overstepping authority.► Assisted in training of new service clerks and new cashiers.► Oversaw tendered transactions for purchases.

Highland Heights

Practicum position; Duties: Building computers, Hardware/Software installation, Diagnose and troubleshoot a wide spectrum of problems, setting up computers to be used on various types of networks, and virus removal.

Aas, Computer Repair, Networking

Education record

Diploma, College Prep

Activities and Societies: FBLA, Chess Club President, Bible Club