Terri Rollins Email & Phone Number

Spokane, Washington, United States

Redmond, Wa

Alliance Manager – Tech Mahindra --- 8/2019 – 4/2021Application Support Lead – @Microsoft, Azure Sponsorship --- 2/2018 – 8/2019• Built credibility, establish rapport, and maintain effective communication with key stakeholders at multiple levels within the organization• Ability to strategically respond to internal and external escalations • Create and support client retention strategies that meet the needs of the customer while maintaining company objectives and team accountability• Project management ensuring deadlines and milestones are achieved. • Work with identified partner to develop joint solutions and sales strategies leveraging key technologies• Act as Partner advocate across Tech Mahindra organization to build upon partner ecosystem• Ability to use discretion when dealing with sensitive or confidential matters • Ensure SLA’s, MTTR, and other related metrics are consistently met guaranteeing a supreme Customer Experience, while addressing gaps across the team with the utmost urgency• Process improvement; identification of gaps to ensure the creation and implementation of the most efficient processes

Everett, Wa

Director of Technical Operations, responsible for surveillance of the Comcast infrastructure and CMTS maintenance and break fix.

Branch and Call Center Management and Operations.

Technical Management

Certificate in Technical Managaement

Associate’S Degree, Accounting And Business/Management

Activities and Societies: Phi Theta Kappa