CIO and infrastructure services leader for the combined entity of CGI & Logica across Asia Pacific & Middle East region. Member of the Global Infrastructure Leaders Council at CGI.

Define and drive the offshore strategy for CGI in the IT infrastructure services area. Deliver to the strategy by building world class delivery capability in India. Own and drive the P&L for the Global Infrastructure Services unit in India.

Mandated to develop the strategy to operationalize six Tier III certified Internet Data Centers (IDC) being built in India. These IDCs are designed to deliver Cloud based services as well as traditional Data Center services such as Managed Hosting and Managed Colocation services. Also responsible to build a Global Command Center which would monitor and manage these data centers remotely as well as provision cloud services from these data centers.

Mandated to build Microland’s next generation IMS practice and service delivery capability for the global market placeResponsible for all services delivered in the Infrastructure Manage and Professional Services space across the globeThe span of responsibility extends across new service creation, presales and bid management, service delivery and management, process & quality, technology and practice creation, HR initiatives for the business, recruitment & resource management, training and development and automation services. Key performance indicators include Revenue from each of the practices, Business Profitability, Customer Satisfaction, Employee Satisfaction, Service Innovation and Strategy for Scale

Responsible for the service delivery function across the US, UK, India & Middle East. Scope included both onsite operations in these regions as also the offshore remote operations delivered from multiple centers in Bangalore. The offshore centers were both dedicated (captive) centers for large customers as well as shared centers for small & medium size customers & engagements. Responsible for the quality, capability and profitability of the delivery functionLed a team of over 1400 professionals delivering services to customers in India and overseas

Based out of California, USA, was responsible for setting up the NOC service delivery capability for the company in India and the US. Responsible to drive the envisaged MSP operations in the US. Provide presales and other sales support in the US region

Responsible for Marketing and Channel Development function for India and neighboring conuntries

Responsible for the revenue, profitability and delivery of all post sale support services including installation, warranty and post warranty support services

National Marketing Manager, Enterprise Networking Solutions (1996 to 1997) Regional Pre-Sales Support Head, (1995 to 1996) Regional Support Head, Post-Sales Support Services (1992 to 1995) Customer Support Engineer 1990 to 1992