- Evaluates and monitors the effectiveness, efficiency of, and compliance with existing information security control measures- Recommends control measures to improve information security- Develops, presents, and manages the dissemination of information security awareness and training materials- Develops security policies, standards, guidelines, procedures, and other elements of an infrastructure to support information security- Investigates alleged information security breaches and provides recommendations to the respective department head- Coordinates and monitors information security activities throughout the organization, including the preparation of periodic status and progress reports- Monitors developments in the information security field to identify new opportunities and potential risks- Interprets information security requirements emanating from external bodies, such as government agencies and standards-setting groups- Serves as a liaison between various groups dealing with information security- Prepares implementation plans, security product purchase proposals, project schedules, budgets, and related information security management materials

- Review IT system anomalies and advise staff and users of appropriate corrective action.- Work directly with users to resolve operational, hardware, application issues.- Work with the support desk to manage incoming trouble calls, schedule required repair with third parties or support, and follow through to solution of the problem.- Communicate with vendor’s support avenues as needed to resolve software questions, problems, request updates, and request technical assistance.- Maintain an up to date knowledge of all county computer and network configuration.- Provide 24x7 support on a rotating basis.- Investigate upgrades to computer systems hardware and software for future implementation.- Review and recommend new or useful vendor or third party hardware and software.- Assist in user network security profiles and auditing.- Helpdesk operation, inventory management, and logistics management- Assist in training of interns and other technical staff - Problem Escalation to senior technical staff - Participation in application implementations which expand our distribution technology- Performs analytical, technical and administrative work in the planning, design, installation and on-going administration of network systems including, evaluation of vendor products related to company needs and interaction with end users to determine hardware and software needs.- Manage relationships between customers, user representatives, and service providers, both internal and external, including communications, prioritization, and coordination and allocation of resources- Responsible for design, testing, configuration, implementation and Level 2 support of the environments.

- Monitored store systems using Nagios for errors and verified systems received their daily updates- Assembled and configured servers/virtual machines using Vsphere, Debian, and Red Hat Linux- Fielded service calls converting domestic and international retail stores to Oracle’s Xstore system- Served as Level 2/3 Support resolving information technology tickets with the corporate help desk

- Developed an interagency stability operations framework for the United States Government (USG)- Examined and completed a comparative report of another emergency response framework- Examined and researched the structure of various departments, agencies, and organizations of the USG- Met and discussed a multitude of topics with members of the Pentagon and world-renowned think tanks