Truc Phan Email & Phone Number

Vietnam

Ho Chi Minh City, Vietnam

Performance management- Build, review and improve regularly the performance appraisal process, tools & competency framework- Manage performance appraisal program; coach Managers on performance review process and appropriate feedback and documentation- Develop & deliver diversity communication strategies to ensure staff and managers understand the process, competency model, their respective role and complete the evaluation effectively (utilize available communication channels, bite-sized information feeding, program champions, HR open dialogue, training sessions…)- Consult with management on performance, organizational and leadership matters- Collaborate with HRBPs & HODs to conduct performance improvement needs analysis to enhance employee experience in performance/ competency appraisal & development- Participate in designing Performance management system (end-to-end monthly/ annually performance review process)Talent development- Design innovative Talent development matrix, implement and monitor talent planning process to ensure its effectiveness- Implement Talent Assessment Center, Development Center including designing process/ building structure/business case/assessment guideline and organize the centre for middle managers and up- Analyze, maintain and disseminate appropriately data gathered to inform targeted leadership development (e.g., Performance development plan, Succession planning)- Develop change management plans for projects/ change initiatives (monthly performance review, new job grade/ job title…) & evaluate the impact of planned organizational change- Develop content and learning activities, materials for Leadership program (middle managers and up)

Vietnam

Training and Organization development• Ensure that all activities of Training & Development are in accordance with policy & procedures• External training programs: Search, evaluate, and select external trainers / agencies to provide appropriate training programs (Mentoring & Coaching, Leadership, Effective Self-Management, English courses, IT training, Advertising, Project Management, etc.).• Internal training programs (for teams/ studio): Coordinate with Department Heads and internal trainers to collect materials and give inputs/ build the content in order to ensure the quality and efficiency, and make sure the training & development projects are carried out as planned (soft skills: Presentation skill, Communication skill, etc.; technical skills: Basic knowledge for non-Game Designers/ Artists, etc.) Employee Engagement Survey project for South-East Asia studios• Assist to prepare the launching communication• Alarm any issues along the process for appropriate immediate solutions• Collect and analyze the results deeply, accurately and timely & communicate the results to key stakeholdersPMS• Support to run the workshop about the new PMS and how to set effective KPIs• Organize the training/coaching of KPIs/Skill set for SEA studios• Coordinate with COM team to launch the communication campaign about PMSEmployee relation and communication• Propose initiatives to improve working environment and build company culture• Orientation process• Employee Recognition and RewardsHR administration• Handle the termination process for assigned groups (QA Junior and Senior level)• Liaise with recruitment team to closely follow up recruitment for SAI2 need (QA, GD, GFX department);• Handle the internal recruitment channel for assigned positions: Job posting, Test/Interview arrangement and maintain the Recruitment plan with zero serious mistake• HR admin services to expats

Hcmc

• Assisted in various consulting projects (Metal HCMC, BOSCH, Vinataba Imex,...):- Appraised and meet client’s needs (Organization restriction; 3P Salary Method;Interpersonal skills training courses,…).- Managed the information of all meetings so that it is transparently and easily accessible toall meeting participants.- Followed the action list so that the actions are executed according to the schedule by theperson in charge of the action.• Planned and administered various training program for clients including making trainingcontracts and trainers contracts (Toan Thang JSC, New Toyo Co.,Ltd, VNG Corp.,…)• Established potential clients for introducing L&A’s Consulting & Training service.• Participated in creating Department Process of Consulting & Training service.

Ho Chi Minh City

• Searched, established and reviewed customer database to support Corporates Banking Group.• Approached customers to introduce TPBank’s service, especially TPBank’s car loan for travelling and business purposes. Achieved about 70 personal accounts and 30 out of 70 have credit cards. Achieved contract with An Huy Co.,Ltd for car loan. • Summarized financial statements to assess generally corporate customer operations.• Performed credit appraisal report (analyse financial statement, assess real estate, machine and equipment, fixed property).• Supported other staff to make sure the smooth operations of the department.• Carried out other tasks and duties given by the Department Head.