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Éric Trudel is listed as Network & System Administrator @ DiliTrust | Diploma in Technical Support IT at DiliTrust, a company with 105 employees, based in Saint-Charles-Borromée, Quebec, Canada. AeroLeads shows a matched LinkedIn profile for Éric Trudel.
Éric Trudel previously worked as Network & System Administrator at Dilitrust and Technicien au soutien Technique at Videotron. Éric Trudel holds Diplôme En Soutien Informatique, Technologies De L'Information from (Émica)École Des Métiers De L'Informatique, Du Commerce Et De L'Administration De Montréal.
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Éric Trudel | Network & System AdministratorHighly motivated and results-oriented IT professional with over 8 years of experience in network administration, system management, and user support. Proven ability to manage complex IT environments, deliver successful projects, and ensure smooth operation for businesses. Expertise in network security, cloud platforms, scripting/coding, and automation. Adept at communication (English & French) and thrives in collaborative environments.Key Achievements:Successfully orchestrated 3 large-scale tenant migrations (130+ users)Implemented over 50 critical network and security projectsDeveloped 80+ comprehensive procedures, policies, and guidelinesMaintained 100% project completion rateManaged multiple tenants and device/software platformsLooking to leverage my skills and experience to contribute to a growing team in a dynamic IT environment.
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Montreal, Quebec, Canada
° Internal Technical supports (Internal IT Tickets)° Optimization of IT Assets & Systems° Creation of user guides and tutorials for Users & Admins ° Management and optimization of IT Procedures° Badge System Management ° Network Implementation and Management (ISP, FW, ISR)° Implementation of tools and softwares for employees ° Purchase/Management of.
° Taking incoming calls from clients and different internal/external departments° Escalation of calls to the right departments for special cases° Complete a technical contact ticket via internal tools and note the file° Sale of technical solutions and services to customers to better meet their needs--° Prendre les appels entrants des clients et des.
° Complete connection requests for cable network extensions from customers and other internal departments° Ensure customer follow-up in the event of developments or changes in an HFC Network extension project° Strictly follow the procedures related to each request made to our department° Answer incoming calls from other departments and clients° Be the.
° Ensure continuing training of employees° Answer questions regarding policies and procedures° Maintain training materials up to date and optimize° Planning of classes for meeting/training purposes° Maintain corporate adherence of employees to new procedures and corporate rules° Use trainer programs and the SharePoint environment to plan training--°.
° Validate the reason for a technician's trip to the customer° Call back from clients following analysis of the file° Troubleshooting by telephone in order to resolve the problem without a technician traveling to the customer° Ensure the integrity of the follow-up of procedures regarding service calls placed° Coach employees on good practices, techniques.
° Listening to calls for CCE analysis (evaluation grid)° Feedback on calls in face-to-face Coaching° Establish an action plan with the agent in order to adhere to the procedures and appeal process° Make a report in the management application for this purpose regarding coaching° Assisted my manager in the performance of his duties° Team coordination and.
300 Rue Léo Pariseau, Montréal, QC H2X 4B6
Helping Customer with technical issues(Hardware and software) pertaining Electronic devices.
Other employees you can reach at dilitrust.com. View company contacts for 105 employees →
Ombeline Natier
Colleague at Dilitrust
Paris, Île-de-France, France, France
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LM
Leticia Martínez
Colleague at Dilitrust
Spain, Spain
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AD
Alexis Dupré
Colleague at Dilitrust
France, France
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Haopeng Sun
Colleague at Dilitrust
Ottawa, Ontario, Canada, Canada
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PL
Patrick Lloret
Colleague at Dilitrust
Greater Paris Metropolitan Region, France
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IK
Inès Kamoun
Colleague at Dilitrust
France, France
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MD
Marine Delangle
Colleague at Dilitrust
Paris, Île-de-France, France, France
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TH
Tobias Himmelreich
Colleague at Dilitrust
Munich, Bavaria, Germany, Germany
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AG
Anshoo Govil
Colleague at Dilitrust
Toronto, Ontario, Canada, Canada
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JM
Julian Machado
Colleague at Dilitrust
Paris, Île-de-France, France, France
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Quick answers generated from the profile data available on this page.
Éric Trudel works for DiliTrust.
Éric Trudel is listed as Network & System Administrator @ DiliTrust | Diploma in Technical Support IT at DiliTrust.
Éric Trudel is based in Saint-Charles-Borromée, Quebec, Canada while working with DiliTrust.
Éric Trudel has worked for Dilitrust, Videotron, Vidéotron, and Asurion.
Éric Trudel's colleagues at DiliTrust include Ombeline Natier, Leticia Martínez, Alexis Dupré, Haopeng Sun, and Patrick Lloret.
You can use AeroLeads to view verified contact signals for Éric Trudel at DiliTrust, including work email, phone, and LinkedIn data when available.
Éric Trudel holds Diplôme En Soutien Informatique, Technologies De L'Information from (Émica)École Des Métiers De L'Informatique, Du Commerce Et De L'Administration De Montréal.
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