System owner and Admin for the SalesForce Eco system. (Sales Cloud, Service Cloud, Revenue Cloud/ CPQ, Pardot, Conga, OwnBackup, Altify ++) Project manager and initiator of a complex SalesForce CPQ project that went live in October 22. #SalesForce #SalesCloud #ServiceCloud #RevenueCloud #Pardot #Altify #Blackthorn

Responsible for reimplementing SalesForce for the global organization. Have worked intensively with structuring and improving processes across the customer facing departments, increasing efficiency and implemented automated and improved processes. Integrated SalesForce with NetSuite, improving the quote to cash process. Owner of sales reporting, business analysis, forecasting, commissions, board reporting, monthly and quarterly reviews and QBR`s. Overall owner and Admin of Salesforce, Gainsight, Einstein Analytics, Quip and all processes and development of the systems. With and without our partner.

Implemented SalesForce, with integration to service desk, and Visma ERP system. After merging with mother company, also implemented the Norwegian company into Microsoft 365, as part of a the Global project of Kudelski Group, 4500 employees.2 CRM implementations in this period.Owner and Admin of CRM in the company, reported to EVP Global Sales and Marketing. Worked within the Sales and marketing management team. Owner of sales reporting, business analysis, weekly forecasting, monthly and quarterly reviews and QBR`s. Worked close with Sales, Marketing and finance.

Responsible for 27 Project managers, 3000 projects pr year, resource allocation and RFQ processes. Groups, conferences and Events drove 1/3 of all revenue in Berg-Hansen.Owner of the internal process of the creation of a web-based offer system that delivered dynamic web-based offers to customers. Department is in Oslo, Bergen and Stavanger. Reported to CEO.

bWise is Norway’s strongest and most dedicated Qlik partner, the only at Elite level.bWise creates Business Intelligence solutions for the most mature and demanding clients.Solutions include Data Warehousing, Master Data mgmt, Data Quality, Business Analytics and Self Service BI. The team at bWise offers a full range of services to support the life cycle of BI.As Marketing manager in bwise I was responsible for all communication with and for partners to bWise customer and lead base. Executing on marketing initiatives together with partners and through our partner network, to drive sales pipeline. Responsible for digital marketing initiatives, CRM, newsletters, website and customer feedback management.

Questback is an online survey and feedback software company, headquartered in Oslo, Norway. Questback serves enterprises in more than 50 countries, with thousands of customers across the globe, and works with over one-third of the companies on the Forbes top 100 list.QuestBack acquired Refleks and Easy Research in Norway and Sweden in 2006, and then Digium OY in 2010.As Nordic Customer Success Director, I was ultimately responsible for ensuring the post-sales success for customers in the Nordics. The Success team was responsible for developing training for end-users and having 1st and 2 line support for all users of QuestBack service. The responsibility of the Customer Success team was creating successful and profitable customers, and to make sure that the customers got ROI. As Customer Success Director, I was responsible of developing good tools to support all processes in the customer lifecycle. SalesForce and QuestBack was important tools to make sure of measuring and monitoring the Customer Experience, and drive effective, good and proactive customer success. As Director, I was a member of the Global Operation Management team and participated in monthly and quarterly sales reviews. The team excelled and delivered 150% of budgeted service goals, as well as 200% of thetraining seats.

Responsible for having workshops with customers and help them design high quality surveys, and offer advice on how to drive the projects to ensure best results, by using feedback management to create business value. Holding technical customers trainings, at customers location, and in-house.Areas: - analysis, methodology - Consultancy- Facilitator

Responsible for leading large conferences, in Norway and Europa. KPI`s was creating highest possible margin, and good quality for the customers. I led large conferences for customers like Telenor, Tetra-Pak, DNV, Sparebanken 1. I always delivered successful projects on time, with good margin, and with good profitability for the company. Internally I was responsible for the CRM system. Areas: -Project management -Sales Process - Negotiations -CRM

Project Manager in a company that delivered corporate wear/ Uniforms to Customers. Was Key Account Manager/ Project Manager for large customers like G4S, Widerøe and MC Donalds. Leading projects from signed contract, design, production,delivery and development.