Working in Partnership with Marstons PLC a retail operative running a busy vibrant public house.A business that has been developed from a 2.5k turnover per week to a 7 to 15k per week, with a capex increasing from 250k to over 1 million through Business Development & Management.Responsible for up to 15 staff, exceeding targets, budgets, staff training and developmentLeading activities and events to drive sales and profits whilst building relationships with customersMaximising sales, reducing waste, achieving sales to budgeted costs, instigating marketing plansResponsible for P+L control, commercial actions, recruitment and development, health and safetyManaging promotions, ensuring cleanliness, promoting and delivering excellent customer serviceFacilitating marketing, identifying areas of growth, successful selling lines and overseeing serviceAchieving high sales performance and good housekeeping from the staff by being proactiveEvent Management and co-ordinationManaging Time sheets and payroll and payee payments Controlling and inputting VAT returnsGeneral finance control and cash handlingMarketing via Social Media and local newspapers

Purchasing Manager for two sites Cherwell and Central Cleaning Supplies a Cleaning and Hygiene distribution company, also providing cover for Group Operations Manager when applicableResponsible for customer service, giving product advice, up selling products and promotional salesRaising Invoices and Purchase Orders dealing with returns, liaising with the warehouse about stock controlOverseeing 6000 individual stock lines with multiples against each line within agreed KPI’sReduced stock holding by 70k within 6 months/overall 100k reduction without effecting serviceInterfacing with suppliers, negotiating pricing and service, rebates, contracts and special offersKeeping abreast of various marketing trends, client needs and competitive industry offersSupported the management team in implementing effective marketing and promotion of the businessProviding thought leadership, strategic advice and insights for the execution of the business planPivot staff member playing an integral hands-on role enabling the business to growControlled budgets, profit and loss and managed general administration and financial metricsPut key products out to tender or when necessary due to price increases or shortfallsInterfacing the company with major customers and developing a pro-active teamHighly focussed on increasing sales, improving the business processes and driving growthAssisting with the recruiting and interviewing, disciplanries whilst working to targets, budgets and deadlinesKey member of the Senior Management Team

Starting as a filing clerk and quickly progressing to Customer Service and Team leader within this cleaning and hygiene distribution companyResponsible for order processing both manually and electronically via importsDealing with sales enquires via telephone, fax and email with excellent customer service skillsCreating sales invoices/credit notes and working to agreed targets Overseeing telesales and face to face customer salesExceeding agreed targets and monitoring the teamTraining staff to exceed in customer service and salesMotivate staff, conducting telesales promotions Dealing with customer complaintsRaising Quotations where applicableProduct recommendation based on clients needs Key Account ManagementCredit Control

Targeted call answering for BT operator services