Trudy Jones, A-Csm, Cspo Email and Phone Number
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Senior Business Analyst with hands-on experience in Agile environments and a focus on integrating AI-driven insights to optimize business processes and drive transformation. Experienced across eCommerce, multi-channel operations, restaurant, value retail, pet retail, and subscription-based beauty and cosmetics retail, specializing in scalable, client-centered solutions that enhance business value and customer satisfaction.With experience leading over 50 projects and guiding global teams across the US, Canada, Philippines, and India, and currently collaborating with technical teams in Latin America (Argentina, Mexico, and Venezuela), I’ve built strong expertise in:• Requirements Translation & Stakeholder Alignment: Transforming complex business requirements into actionable technical specifications and ensuring alignment with stakeholders at all levels.• Agile Project Leadership & Scrum Framework: Leading Agile initiatives and Scrum events—such as sprint planning, daily stand-ups, reviews, and retrospectives—to foster continuous improvement and keep teams aligned with client goals.• Technical & Functional Documentation: Creating comprehensive, accessible documentation that supports development teams, drives stakeholder understanding, and enhances cross-functional collaboration.• Business Process Optimization: Utilizing data-driven insights, process mapping, and Agile principles to identify inefficiencies and drive continuous process improvements.• Cross-Functional Collaboration: Bridging the gap between business and technical teams, ensuring seamless communication and alignment to achieve project success.• AI-Driven Insights & Innovation: Leveraging AI tools and insights to enhance project outcomes, uncover new opportunities, and support strategic decision-making.Open to full-time, contract, fractional, and project-based opportunities. If you’re looking for a strategic partner to enhance your team’s capabilities, drive Agile transformation, or explore AI-driven solutions, let’s connect to discuss how I can add value to your organization.
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Sr. Business Analyst & Product Manager, Internal AppsIpsy Jun 2024 - PresentSanta Monica, California, UsAs a Sr. Business Analyst and Product Manager at IPSY, I lead discovery sessions to define and prioritize user stories, translating business needs into actionable requirements while aligning with technical capabilities. Partnering with technical teams across Latin America (Argentina, Mexico, Venezuela), I oversee the development and enhancement of internal applications, ensuring streamlined cross-regional workflows. I champion the integration of Generative AI technologies to elevate the customer experience and drive innovation. Additionally, I analyze and model business processes to identify opportunities for operational efficiency and to shape the product roadmap. -
Retail Business Systems AnalystPetsmart Jul 2023 - Sep 2024Phoenix, Arizona, UsLed the implementation of advanced retail supply chain initiatives, including optimizing BOPIS and SFS capabilities and onboarding a new Pet Pharmacy vendor to streamline operations and enhance customer offerings. Collaborated with cross-functional teams, directing Joint Application Development (JAD) sessions and authoring actionable BRDs, FRDs, and ERDs to ensure seamless system configurations and integrations. Analyzed and modeled business processes to identify opportunities for workflow enhancements and deliver measurable efficiencies. -
Sr. Business Analyst & Product Owner, EcommerceDollar Tree Stores Sep 2022 - Feb 2024Led key eCommerce initiatives, including BOPIS, Ship to Store, and Ship to Home operations, driving digital transformation to enhance customer experiences. Collaborated with teams across UX, Digital Marketing, Finance, and Supply Chain to gather and analyze business requirements, aligning retail systems with operational goals. Modeled and refined business processes to identify efficiencies, improve data-driven decision-making, and streamline workflows. Mentored team members in Agile methodologies, fostering collaboration and continuous improvement across departments. -
Business Analyst, Enterprise SolutionsBounteous Apr 2021 - Aug 2022Chicago, Illinois, UsManaged multiple CRM and CDP platform implementations for SMB and large enterprise clients across retail and restaurant technologies. Conducted requirements elicitation sessions, collaborating with stakeholders and technical teams to ensure seamless integrations with websites and broader digital strategies. Leveraged business process modeling to optimize workflows, support digital transformation initiatives, and deliver scalable solutions aligned with client objectives. -
Business Analyst & ConsultantBoston Market Mar 2020 - Mar 2021Golden, Co, UsLed the integration of US and India contact centers, optimizing staffing models and call volume forecasting to enhance operational efficiency. Collaborated with IT and Marketing teams to manage and enhance the online ordering platform, ensuring alignment with business strategies and delivering measurable outcomes. Expertise includes requirements analysis, business process modeling, and consulting to identify opportunities for process optimization, develop scalable solutions, and align project objectives with organizational goals. Proven ability to bridge the gap between stakeholders and technical teams, ensuring successful implementations, streamlined workflows, and tangible business results. -
Business Analyst & Project ManagerTsd Global May 2019 - Mar 2020Indianapolis, Indiana, UsSpearheaded the development of a new retail and restaurant vertical for onshore (US) and offshore (Philippines) BPO contact centers, with a focus on requirements gathering, documentation, and organizational change management. Managed multiple client projects concurrently to implement digital strategies for online ordering systems, ensuring seamless integration with customer-facing platforms and backend operations. Leveraged business process modeling to optimize contact center workflows and enhance customer service capabilities. -
Director, Business ChannelsRed Robin Corporate Dec 2016 - May 2018Greenwood Village, Co, UsLed the strategic development and implementation of an off-premises dining program, including online ordering systems, POS platforms, and KDS, supporting the expansion to 550 locations across the US and Canada. Managed complex initiatives from concept to rollout, including training, sales, and operations, while overseeing the sales team and outsourced contact center to ensure alignment with operational goals. Developed detailed business requirements, technical documentation, and scalable solutions using business process modeling to drive consistency and innovation across restaurant technology platforms. Expertise includes business analysis, strategic planning, P&L management, change management, and cross-functional team leadership. -
Director, Guest ServicesBoston Market Mar 2012 - Dec 2016Golden, Co, UsDirected the migration from Salesforce Marketing Cloud to Oracle Sales Cloud, integrating POS, Supply Chain, and eCommerce systems to enhance operational efficiency and improve the customer experience. Managed budgets of up to $2.6M and presented strategic plans to executive leadership, securing approval for 90+ technical enhancements to drive innovation and long-term business growth. Leveraged business process modeling to align cross-functional teams, streamline workflows, and deliver measurable outcomes. Expertise includes eCommerce product implementation, strategic planning, P&L management, CRM, contact center operations, and change management, with a proven ability to drive innovation and operational excellence.
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Manager, Guest ServicesBoston Market Apr 2006 - Mar 2012Golden, Co, UsLaunched a multi-channel contact center, building the infrastructure to support 643 US restaurant locations and their customers. Led the development of a proprietary eCommerce platform, driving off-premises sales from $10M to $60M in the first year and achieving sustained annual growth. Managed 15 direct reports, oversaw 35 to 150 agents, and collaborated with vendors to ensure operational efficiency and alignment with business goals. Implemented a virtual agent contact center, supporting a 300% increase in customer contacts during peak periods and reducing operating costs by $500K annually. Expertise includes contact center operations, vendor management, team leadership, and eCommerce platform development.
Trudy Jones, A-Csm, Cspo Skills
Trudy Jones, A-Csm, Cspo Education Details
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Rocky Mountain College Of Art + Design (Rmcad)Graphic Design
Frequently Asked Questions about Trudy Jones, A-Csm, Cspo
What company does Trudy Jones, A-Csm, Cspo work for?
Trudy Jones, A-Csm, Cspo works for Ipsy
What is Trudy Jones, A-Csm, Cspo's role at the current company?
Trudy Jones, A-Csm, Cspo's current role is Sr. Business Analyst | Agile Business Analyst | Empowering Teams to Deliver High-Impact Business Value.
What is Trudy Jones, A-Csm, Cspo's email address?
Trudy Jones, A-Csm, Cspo's email address is tr****@****ous.com
What schools did Trudy Jones, A-Csm, Cspo attend?
Trudy Jones, A-Csm, Cspo attended Rocky Mountain College Of Art + Design (Rmcad).
What skills is Trudy Jones, A-Csm, Cspo known for?
Trudy Jones, A-Csm, Cspo has skills like Commercial Cleaning, Residential Cleaning, Nursing Homes, Office Cleaning, Apartments, Condos, Strategic Planning, Customer Service, Leadership, Training, Public Speaking, Security Clearance.
Who are Trudy Jones, A-Csm, Cspo's colleagues?
Trudy Jones, A-Csm, Cspo's colleagues are Melissa Kohlmeister, Punsri Abeywickrema, Alejandro Grinberg, Hasy Scannell (Crookston), Kristen Hill, Manoj Durisheti, Caylen R..
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