Serving as a member of the nursing team within high-volume emergency department, I acted as a patient representative while promoting effective service delivery and recovery. Additionally, I reviewed laboratory reports and followed up with providers to initiate changes to treatment plans and also received and resolved complaints and de-escalated disgruntled families and patients.Highlights of my contributions include:• Stepping up to act as an accessible resource for newly onboarded… Show more Serving as a member of the nursing team within high-volume emergency department, I acted as a patient representative while promoting effective service delivery and recovery. Additionally, I reviewed laboratory reports and followed up with providers to initiate changes to treatment plans and also received and resolved complaints and de-escalated disgruntled families and patients.Highlights of my contributions include:• Stepping up to act as an accessible resource for newly onboarded personnel as well as established staff members.• Prioritizing patient and family satisfaction while promoting quality-driven care delivery. Show less

In consecutive positions, I delivered leadership to nursing teams while leading day-to-day operations of a behavioral health unit. Additionally, I controlled a multimillion-dollar budget and steered decisions related to staffing and scheduling, and resource management.Highlights of my contributions include:• Consistently exceeding patient satisfaction goals, sustaining a focus on quality and efficiency of care.• Contributing to an initiative to expand department capacity to better… Show more In consecutive positions, I delivered leadership to nursing teams while leading day-to-day operations of a behavioral health unit. Additionally, I controlled a multimillion-dollar budget and steered decisions related to staffing and scheduling, and resource management.Highlights of my contributions include:• Consistently exceeding patient satisfaction goals, sustaining a focus on quality and efficiency of care.• Contributing to an initiative to expand department capacity to better meet the area need for mental health services.• Playing a key role in the development of a new RN externship program offering hands-on experience to enhance team competencies. Show less