Director Of Customer Service
CurrentLead Customer Service (contact center) across North America and Europe, including managing Customer Service Managers/Supervisors and Vendor relationships.
Jul 2024 - Present
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Trudy Parrish Email & Phone Number
Results, customer and people focused leader | Improving process, service & delivery in call center, vendor & project management.
at
EML
1 work email found
@apria.com
2 phones found area 816
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
Results, customer and people focused leader | Improving process, service & delivery in call center, vendor & project management.
Location
Kansas City Metropolitan Area, United States, United States
Company size
Who is Trudy Parrish? Overview
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Quick answer
Trudy Parrish is listed as Results, customer and people focused leader | Improving process, service & delivery in call center, vendor & project management. at EML, a company with 454 employees, based in Kansas City Metropolitan Area, United States, United States. AeroLeads shows a work email signal at apria.com, phone signal with area code 816, and a matched LinkedIn profile for Trudy Parrish.
Trudy Parrish previously worked as Director of Customer Service at Eml and Manager of Customer Service at Eml. Trudy Parrish studied at University Of Phoenix.
Company email context
Email format at EML
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{first}.{last}@apria.com
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AeroLeads found 1 current-domain work email signal for Trudy Parrish. Compare company email patterns before reaching out.
Profile bio
About Trudy Parrish
Summary:Seeking a leadership position where my direct and indirect experience will add value in an organization. Over 20 years progressive experience in managing people on-site and remotely in vendor management and call centers including operations, customer service, budgeting, staffing, forecasting, quality assurance and performance management in financial services, healthcare and insurance industries. Experienced leader in process, attrition and KPI improvements.Experience with a variety of CRM systems, various telephony, WFM, quality and monitoring systems (Avaya CMS, NICE/IEX, Cisco & Genesys Cloud), ACD phone systems, IVR structures, VoIP and soft-phone systems. Demonstrated ability to take initiative, work independently and with teams at all levels of an organization in multiple locations. Strong analytical skills, ability to multi task, detail oriented and a fast learner. Additional skills:Business strategy | Continuous improvement | Performance management Customer Service Management | Operations ManagementService Delivery | Problem-solving| Quality assuranceEmotional intelligence | Employee engagement | OutsourcingProject Management | Project implementation | Account managementRecruitment | Retention | Team building | Strategic planning
Listed skills include Vendor Management, Management, Program Management, Call Centers, and 43 others.
Current workplace
Trudy Parrish's current company
Company context helps verify the profile and gives searchers a useful next step.
Eml
9 roles
Trudy Parrish work experience
A career timeline built from the work history available for this profile.
Manager Of Customer Service
Sep 2022 - Jul 2024
Senior Manager, Customer Service & Qualification
Managed call center operations and customer qualification team of up to 120 employees, 5 Team Managers and a Facility coordinator to deliver outstanding customer service for largest account and service center.Responsible for recruiting, interviewing, hiring, coaching, and performance managing team members.Ensured teams (direct and indirect) were exceeding.
Nov 2018 - Aug 2022
Manager, Individual & Senior Operations
Developed and launched new call center including project management, setting up phones, systems and resources.Direct management of team varying in size up to 25 employees responsible for serving clients with customer service, individual health and ancillary insurance enrollment.Responsible for recruiting, interviewing, hiring, coaching, and performance.
May 2016 - Jul 2018
Manager, Contact Partner Management
Managed day to day relationships with on and offshore call center vendors with 800+ associates at peak (remotely and on-site) for prepaid debit card and financial services clients.Successfully launched multiple new vendor call centers and ensured meeting performance and quality expectations on daily, weekly & monthly basisManaged sourcing, evaluation and.
May 2013 - May 2016
Associate Manager, Vendor Management
Direct management of team varying in size up 25 responsible for customer service and Tier 2 support to vendor call center agents (on and offshore) for prepaid debit card and financial services clients.Managed day to day relationship with on and offshore call center vendors with 800+ associates at peak (remotely and on-site)Ensured teams (direct and.
Dec 2009 - May 2013
Client Services Manager
Direct management of team varying in size up to 25 employees responsible for group benefits policy administration, billing and premium administration.Ensured teams were exceeding performance and quality expectations.Developed relationships with internal business partners and sales offices as well as external customers.Developed and implemented principles.
May 2006 - Sep 2009
Customer Solutions Center Manager
Developed and launched new customer solutions call center including project management, setting up phones, systems and resources.Direct management of team varying in size up to 20 employees responsible for serving group benefits clients with customer service, policy administration, billing and premium administration.Responsible for recruiting.
May 2004 - Sep 2006
Senior Trainer
Developed and conducted training for a variety of positions in Group Benefits teams including customer service, premium administration (cash receipts, cash application, new business, service administration and list billing).Held multiple lead positions on several projects.Conducted training on updates to various systems used by operation teams.Provided.
Jun 2002 - May 2004
Team & coworkers
Colleagues at EML
Other employees you can reach at emlpayments.com. View company contacts for 454 employees →
GF
Georgina Foley
Colleague at Eml
Greater Melbourne Area, Australia
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RE
Rahime Ercan
Colleague at Eml
Ankara, Ankara, Türkiye, Turkey
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LC
Lydia Cruz
Colleague at Eml
Palmerton, Pennsylvania, United States, United States
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HR
Hakeem Robinson
Colleague at Eml
Wedgefield, South Carolina, United States, United States
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EC
Em Cac
Colleague at Eml
Regina, Saskatchewan, Canada, Canada
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OP
Oip Po
Colleague at Eml
Algiers, Algiers, Algeria, Algeria
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RF
Rob Fell
Colleague at Eml
Brisbane, Queensland, Australia, Australia
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ML
Matthew Leggett
Colleague at Eml
Southend-On-Sea, England, United Kingdom, United Kingdom
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LT
Lau Teddy
Colleague at Eml
Hong Kong, Hong Kong SAR, Hong Kong
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SL
Sebastian Lasek
Colleague at Eml
Cracow Metropolitan Area, Poland
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Georgina Foley
Colleague at Eml
Greater Melbourne Area, Australia
View →
RE
Rahime Ercan
Colleague at Eml
Ankara, Ankara, Türkiye, Turkey
View →
LC
Lydia Cruz
Colleague at Eml
Palmerton, Pennsylvania, United States, United States
View →
HR
Hakeem Robinson
Colleague at Eml
Wedgefield, South Carolina, United States, United States
View →
EC
Em Cac
Colleague at Eml
Regina, Saskatchewan, Canada, Canada
View →
OP
Oip Po
Colleague at Eml
Algiers, Algiers, Algeria, Algeria
View →
RF
Rob Fell
Colleague at Eml
Brisbane, Queensland, Australia, Australia
View →
ML
Matthew Leggett
Colleague at Eml
Southend-On-Sea, England, United Kingdom, United Kingdom
View →
LT
Lau Teddy
Colleague at Eml
Hong Kong, Hong Kong SAR, Hong Kong
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SL
Sebastian Lasek
Colleague at Eml
Cracow Metropolitan Area, Poland
View →
1 education record
Trudy Parrish education
FAQ
Frequently asked questions about Trudy Parrish
Quick answers generated from the profile data available on this page.
What company does Trudy Parrish work for?
Trudy Parrish works for EML.
What is Trudy Parrish's role at EML?
Trudy Parrish is listed as Results, customer and people focused leader | Improving process, service & delivery in call center, vendor & project management. at EML.
What is Trudy Parrish's email address?
AeroLeads has found 1 work email signal at @apria.com for Trudy Parrish at EML.
What is Trudy Parrish's phone number?
AeroLeads has found 2 phone signal(s) with area code 816 for Trudy Parrish at EML.
Where is Trudy Parrish based?
Trudy Parrish is based in Kansas City Metropolitan Area, United States, United States while working with EML.
What companies has Trudy Parrish worked for?
Trudy Parrish has worked for Eml, Apria Healthcare, Broker Source Of Kansas City, H&R Block, and The Hartford.
Who are Trudy Parrish's colleagues at EML?
Trudy Parrish's colleagues at EML include Georgina Foley, Rahime Ercan, Lydia Cruz, Hakeem Robinson, and Em Cac.
How can I contact Trudy Parrish?
You can use AeroLeads to view verified contact signals for Trudy Parrish at EML, including work email, phone, and LinkedIn data when available.
What schools did Trudy Parrish attend?
Trudy Parrish studied at University Of Phoenix.
What skills is Trudy Parrish known for?
Trudy Parrish is listed with skills including Vendor Management, Management, Program Management, Call Centers, Team Management, Process Improvement, Cross Functional Team Leadership, and Leadership.
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