Trudy B. Email & Phone Number

Washington D.C. Metro Area

United States

Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards. Coordinate with other departments to ensure quality service is provided to all guests.•Prepare daily Restaurant Revenue Report data by auditing Point of Service tapes/journals to breakdown revenue, covers, waiters' fees, tips paid out and settlements by type and cashier.•Run audit reports/journals from the front office system, Point of Service and the computer.•Make corrections and adjustments and handle all computer problems that might occur throughout the shift.•Input into the front office system revenue/expenses/allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.•Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

United States

Assist guests with arrival and departure from hotel, while providing positive guests experiences.• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.•Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.•Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, traveler’s checks, and other forms of payment. Convert foreign currency at current posted rates. Post charges to guest rooms and house accounts using the computer.•Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.•Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.•Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.•Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.

Silver Spring, Maryland

Responsible for performing routine clerical duties in accordance with standard administrative office procedures. Maintain payroll information and records. Resolve payroll discrepancies by collecting and analyzing information. Maintain employee confidence by keeping information confidential. Coordinate meetings and travel arrangements, and maintain department calendar. - Process expense reports and invoices.