Lead and reorganize department to incorporate additional functional areas including Mailroom, Processing, Cashiering and Data Entry. • Review staffing needs and make adjustments as needed• Update and create processes/policies procedures across all functional areas within department• Develop and implement cross training program• Implement Natural Solutions Order Entry Software System• Develop and implement Quality Control Program for Department• Manage day-to-day activities to insure smooth flow of information within department and within company• Coordinate with other departments for continuous improvement through the company

Provide business development/sales and marketing consulting services for small businesses for growth and expansion opportunities. Focus on value added opportunities and help create actions to support these opportunities. •Consulting with non-for-profit organization to expand capital campaign/marketing activities•Consulting with construction company for extensive marketing campaign and government contracting•Consulting with a small digital printing company to implement registration process for government contracting and new product development/marketing plan•Consulting with a start-up manufacturing company in preparation for government contracting opportunities•Consulted with small distribution company to increase government contracting knowledge and opportunities for contracts.

Business Development Manager, Government Contracting.Primary liaison between government agencies and the company for government contracts. Worked directly with Department of Defense, U.S. Army Corps of Engineers, U.S. Department of Veterans Affairs, Iowa Army National Guard, United States Small Business Association, Procurement Technical Assistant Centers (IA, IL, WI, MN, NE, and MO), and Iowa Department of Administrative Services.• Created and implemented business development strategies for increasing government-contracting opportunities, which included project awards from the DOD, Iowa Army National Guard, and the Iowa Air Guard.• Developed and maintained company-wide small business outreach program for government contracting and functioned as a Small Business Liaison Officer. • Provided business development support to industrial, commercial, senior living, and financial markets.• Led 6-month Project Team to evaluate the company’s Customer Relationship Management system.

Main contact between customers and company for regional/national accounts to build a client base for major accounts including John Deere, 3M, Riverstone Group, Nichols Aluminum, Nestle Purina Petcare, IPSCO Steel, Sterling Steel, MidAmerican Energy, Alliant Energy, Bemis, Firestone, Barilla and Toyota North America. Responsible for managing the company’s website, developing marketing materials, and maintaining the customer database.• Targeted new markets and created a strong client base for new and repeat business, resulting in the company expanding from $6 million to over $12 million in annual sales. • Identified areas of customer satisfaction and successfully initiated changes to improve sales performance.• Revamped the company’s website and marketing materials to create and implement successful marketing plans.

Recruited to assist the founder/owner with sales/marketing activities for a start-up company that supplied product and services within a 100-mile radius of the corporate location. Provided support for management and accounting. • Created and implemented marketing and sales strategies that were extremely successful. Within four years, the company outgrew its location three times and became one of the leading large format color digital printing companies in the Midwest region. Many of the company’s original customers are still loyal clients today.• Developed accounting procedures for the office utilizing QuickBooks. Set up charts of accounts, accounts payable and receivable, and payroll. Balanced cash and created P&L statements

Sales & Marketing Manager - Main contact between the customer and the company for national/international accounts such as Frigidaire, Maytag, Amana, Woods Freezer & Subzero •Resolved conflicts & restored relationships by reestablishing supportive contact. Established a follow-up programs. •Targeted new markets & identified areas of customer satisfaction & motivation to successfully initiate changes that improved sales/marketing performance.•Participated in strategy sessions to identify growth product lines. Conducted market segmentation studies & developed analysis of company resources/strengths compared with competitors.•Worked with Engineering & Operations handling the product/process review. Determined costs, labor, material, & overhead in producing products to ensure sufficient profit margins.•Participated in all negotiation aspects for two 3-year union contracts. Formulated proposals designed to resolve problems, needs, & demands. Drafted/ finalized contract language.